Pep Boys Auto Parts & Service

Hello
I went Pep Boys Baltimore at 4621 Harford Road. I am writing to let you know about extremely unhappy experience I had there.
The tire pressure for the rear passenger side was decreasing since more than a month ago. First time I went there, they checked the tire and told that there is no problem and just put some air in tire. But after tire pressure again decreased the day after while I was driving to Virginia and it really put me in trouble.
I came back to Pep Boys again and they checked the tire but this time they told that I got a nail in tire and they repaired it. But unfortunately tire pressure again decreased after less than one week.
I went there again and after telling the story they checked the tire again and told that the plug got out and they plugged it again and charged me again for that. I asked if they are sure that it is ok now and they told «yes».
Unfortunately, tire pressure decreased again after one week and this really made me nervous. Other than being charged several times and spending a lot of money, I spent more than 15 hours including the time that I was waiting at the queue each time I visited Pep Boys, and still I the problem is there.
I really do not understand, how they can say there is no problem at first and then say that I have got a nail in the tire. And if there is a nail in the tire, how this is possible that tire pressure decreases after repairing it twice. I really do not expect that the plug gets out in less than a week.
I am really really unhappy with this and I am dealing with this for more than a month. I would not recommend Pep Boys to any one at all.
Mohammad
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Much improved service here. Stayed away for years. The manager was professional as she should be. The service was quick. Nice remodeled waiting room.

My first impression was not good. My appointment was for 10 am and 15 minutes later I’m still waiting for a representative to check me in. My appointment us for an oil change to check out why the new Dakota tire we purchase with pep boys less than a month ago are leading air. Hopefully the technicians are faster than the customer service reps.
The waiting area is very nice. They have a charging station for cell phones and laptop and free wi-​fi. Also has comfortable lounge chairs with television and coffee table. It also has a water bottle refill station and a Kuerig Coffee machine.
It’s 12:07 pm. I have been here since 10am. I asked them what’s the status of my vehicle and the gentleman said that they have not even taken the car back! I have been a faithful Pep Boys customer for a while but this is very upsetting.
Is 12:37 so 30 minutes after speaking with the manager he got the oil change completed and are working on fixing my flat tire. He apologized about what occurred. He said they got swamped but did his best to get me out of here which I really appreciated.
I finally out at 1:17. 3 hr 17 min is too long for oil change and flat repair WITH AN APPOINTMENT.

Great experience last weekend. We had family In from out of town that had a flat tire Friday around 6pm and needed to get back home that night. After frantically calling about 5 other shops Pepboys said to bring it in. They found the problem and installed a new tire in just over an hour! They also have a comfortable waiting area with TV and club chairs, a charging station for cell phones and a coffee machine. Assistant Manager, Billie, and technician Travis were both amazingly understanding and friendly. I will bring my own car back for service next time I need anything done. Highly recommend!

I can’t speak highly enough of this place.
Long story short: my car broke down on a busy street and had to get towed. It ended up being a bad battery (even the new one I bought was dead!), so it ended up getting taken to this Pep Boys, which I had never been to in my life.
Within 24 hours, they had the whole thing evaluated, the battery charged, and my car ready for me — and didn’t charge me a dime, just because all they had to do was charge the battery. That’s INSANELY awesome. I’m going to be going out of my way to shop here as much as possible from now on.

I really enjoy the service here. It’s close enough to my home so I can drop off the car and then walk home. Most of the time my car is ready before I can even make it home. All of the workers are nice and have never asked me to get additional work done like most service stations in the area. I appreciate how I don’t feel pressured to get a bunch of extra work done. My favorite place in the neighborhood.