Jos. A. Bank

I was in Baltimore for two weeks on a work trip. I saw that Jos A Bank had a great online sale. Since I was to be up in Baltimore for two weeks and shipping claims to take «3 to 5 business days» I figured I would have my items delivered to the store near my office. Upon ordering, I received a tracking number for UPS. When UPS informed me of the delivery, I stopped by the store and asked if my order was in. The staff insisted that is was not. I was okay with this except for the rudeness and belittlement the staff extended to me. They informed me that they would call me should my order arrive. I ordered my items on a Monday and this first walk-​in was on the following Friday.
I waited until the Tuesday that followed my initial store visit, still no call. I called Jos A Bank customer service and they followed up with the store and called to find that my items had in fact been delivered to the store. I asked if this meant I could pick my order, in its entirety, up at the store that afternoon.
When I arrived at the store, more rudeness prevailed the tone of the associate. They were not at all friendly, interrogated me, and belittled me for reaching out to customer service. When I arrived, I picked up the two suits that I ordered and only three out of the five shirts that I ordered. When I asked about the remaining two shirts in my order, their quick and snarky response to me was, «Oh the customer service person didn’t tell you? Oh your order isn’t in yet. She didn’t tell you?»
Upon my last day in Baltimore, two weeks after my initial order, I called the store to see if my two remaining shirts had arrived yet. Another rude associate answered the phone. He looked for a bit to attempt to find my shirts, came back and informed me that he could not find them. After I told him that it was my last day in Baltimore and that I would need credit back on my card for the two shirts that I had not yet received, he said, «oh well I didn’t look through everything so they could be in there. If you come in I can continue to look for them if you wish or we can just issue the exchange.»
I understand that corporate can make certain processes difficult but I will not be doing business with Jos A Bank any longer because I refuse to deal with rude sales associates that are not service focused.

This place should just close its doors. The selections are terrible, salesmen either don’t know anything or they’re crooks, and they probably won’t even be able to order the size you will need.

Very unhappy with this store building. I went in. I tried to open up checking and savings accounts for me to put the money in. They said no. They tried to sell me suits to wear on my body. I tried again to open bank accounts. They said no and said that I had to leave or else. I did not feel respected, my feelings are upset, and I don’t know what to do with the thousands of dollar bills I am carrying around in my small pants pockets.

One of the guys helped me out and gave me a free measuring tape. I’d never buy anything here as the prices are way too high but it’s nice to know they have customer service.

I think is a great chain, but the Taylor in this location is very rude and has an attitude. It seems like he doesn’t like his job?
His treat was unacceptable.

Great deals, but mediocre service and really bad clothes.

Prior to going to the Inner Harbor, Baltimore location, my boyfriend saw online that suits were on sale for around $ 200 and felt compelled by the sale to visit this location. Upon entering the store, an associate approached us to ask if we needed any help. From the onset, she was very evasive and unkind. It seemed to us that she felt she was wasting her time and spoke rudely with us when my boyfriend asked about the sale prices of the suits available. As he was trying on jackets she offered very little help other than telling him what his size was and when we wanted to see if another store had the same sale price for a slimmer fit jacket in black it seemed a major inconvenience for her to look it up online. He did purchase the slimmer cut jacket in blue pinstripes but the entire time we felt like we were wasting her time. She was very aggressive and did not treat us as a proper customer with the tone of her voice during the entire transaction.
Additionally, I noticed the disorganization of the store and found it to be very distracting. On top of the counters of jackets there were binders, flyers, shoes, and other things littered about.
However, I must mention that the tailor we spoke with was very kind and helpful. He answered any questions that we had and took the time to speak with us.
Needless to say, the chances of my returning to this store as slim. The way we were spoken to was terrible!

Quite possibly the best staffed professional men’s clothier chain in America.
The staff was helpful and friendly, they focused on what I needed, made good recommendations, and found me the best deal.
I ended up getting a pair of linen shorts that were so well fitting and comfortable, that I ended up going back the next day and purchasing another pair.
Great place if you need to dress well, go here and skip anything nearby 9like in the gallery).