Johns Hopkins Community Physicians

Every time your primary care doctor leaves this practice (which is often, I’ve had 2 in 2 years), they require an in person visit. That’s fine if your insurance pays for the visit, but when it costs you over $ 300 out of pocket, it seems absurd to pay JHCP because they can’t keep their doctors.

This is where my family goes for pediatrics, podiatry and primary care. I DO NOT recommend their opthomologist or obgyn practice – in those cases, check out Roland Park Vision and Special Beginnings.
They are part of the Johns Hopkins system, so they use MyChart, an electronic medical record program that makes it much easier to communicate with your doctors before and after your appointments, to get and file test results and make appointments online. There is a lab and pharmacy (Rite Aid) in the building that makes it a lot easier to take care of lab work and fill prescriptions right away. They are good at fitting me in if necessary. There aren’t a lot of frills, but for the most part, it’s good quality care.
Also, I like that they have an after-​hours nurse line, but for crying out loud, can they return a call in a timely manner? And how about not making me repeat and spell my name, birthdate, address, and whatever else irrelevant information at least three times to three different people before giving me any kind of response?

I got there 15 minutes early for my appointment and they told me to sign in, so I did. The receptionist didn’t notice me, and I sat there for 45 minutes. I didn’t want to bother them because they had told me to sit down. By the time they noticed me it was too late and I lost my appointment slot.

Dr. Eisenberg at the Wyman Park office has been my primary care doctor for several years and while I like him pretty well the lousy administration of this practice has made me decide to find a new PCP. I recently needed a referral to a specialist for what I thought was an ankle fracture (that’s what PatientFirst told me was the issue) but getting that was nearly impossible.
The first person I called said that the internal medicine practice wouldn’t open until 11:30 AM, which turned out to be incorrect. I called back later and discovered that they actually opened at 9. I told them my situation, said I needed a referral and was promised a call back. That did not happen. I called again about an hour later, told them I had an orthopedist who’d get me in that day if I just got a referral and gave them that doctor’s information. Another hour, still no response. I called again, was first told that they would not be able to give me a referral and then a couple minutes later was told it was my fault I hadn’t gotten one yet because I hadn’t told PatientFirst to fax over my information even though I was told earlier that they’d contact PF for me.
After a lot of unnecessary hassles and delays I finally got the necessary HMO paperwork and everything turned out ok. After seeing how inefficiently this practice was run compared to Patient First and the orthopedist’s office I went to I decided it’s time for a new primary care doctor. I have nothing against Dr. Eisenberg himself, but when a practice’s staff create such an impediment to receiving care then it’s time to move on.