Greyhound Bus Lines

Parking lot looks very shady. Inside is surprisingly nice and and clean. A lot of greyhound customer service staff and security officers present. I just wish their buses ran on time.

Had a great experience at this station the guy behind the ticket counter was so helpful and nice I forgot to print out my ticket for the bus I called Peterpan and the guy bill on the phone was rude and said Baltimore don’t print out tickets but when I went there the guy was nice enough to email the ticket to hisself and print it out for me I was so happy it was 12am and I was trying to get back home and when I arrive at this station it’s so easy to Baltimore public transportation

My daughter, a student is a frequent Greyhound user. Not such a long time ago Greyhound completely redesigned its website and it is great. Absolutely great!!! It is user friendly and assigns a BOARDING NUMBER to each ticket. Finally, no more wild crowd, or disputes who was first in line. But the best thing is a BUSTRACKER! It is fantastic, like tracking a flight! Recently, because of a Marathon organized downtown Pittsburgh, the bus had to take a 40 minutes detour and I was able to see where the bus was. The site also shows delays and predicted arrival time yes, constantly updated PREDICTED ARRIVAL TIME. Both of us say, whoever designed this new Greyhound website, did a GREAT JOB!!! BTW, this is a very first website change positive review I have ever written. Usually redesigned sites are worst, but this one is simple and functional. Congrats Greyhound!!!

Held off on using the restroom on the bus, in hopes of being able to use a cleaner bathroom at the station… nope…entered the station. Restroom was blocked off and a representative said that it would be 15 minutes before it was available. In less than 15 minutes, I see women in and out of the restroom. I enter and to my surprise, every stall is disgusting and no toilet is flushed. I’ll keep holding it.

After debating between megabus and greyhound we decided to take this for a trip from Richmond, VA to NYC. I gave it a 2 star because the bus was Ok and there was air conditioning, wifi & outlets. However, the bus was late, the workers told us a wrong bus to get on & worst part of it all was their poor customer service. The drivers are so rude and talk to customers like they’re little kids.

Bus station was clean and orderly. Bus to NY was comfortable and exactly on time despite the rain.

I was really dreading the Greyhound after reading all of the terrifying reviews on Unilocal and Google. I was expecting a 2 hour delay at the least. The station itself was fine. I printed out my tickets at home, so I didn’t interact with any of the desk people. The building was well-​lit and spacious, with many outlets and seats. The PA system was loud and understandable. The only complaint I had about the station was that the wi-​fi didn’t work. The wi-​fi also didn’t work for the first half of my bus ride, but I wasn’t really expecting much, so it was fine.
The bus to Pittsburgh arrived on time, and after a 20 minute rest stop in Morgantown, WV, we ended up arriving in Pittsburgh 5 minutes early.
One thing that bugged me about the service was the online bus tracker. Based on that, I believed that I was going to arrive 1, 2, and 3 hours later than the scheduled arrival time. I’m not sure what went wrong there (it worked on the way back), but until I figured out that the bus tracker was wrong, I was a little alarmed.
Overall, my experience with Greyhound was positive, and I wanted to leave a review here for other people who are considering Greyhound — it’s not always a sub-​3-​star experience!

This place deserves ZERO stars! I booked a bus to got to Philly from New Carrollton Md., and I knew I needed to switch buses in Baltimore. The 1^st bus pulls up and the driver doesn’t announce the destination, nor open the door. He sits for less than 2 minutes and pulls off. I have to catch a 70 dollar cab to bmore so that Im on my bus to philly and request to speak to a manager. He comes out and apologizes offering to reimburse me for the cab. He tells me I need to GET BACK in line to get reimbursed which causes me to miss my bus. Clearly Im angry and I tell them that their service is unaccptable. Im told by the manager that it is my responsibilty to know when my bus is coming. Are you kidding??! Needless to say, as I write this I’ve been on hold with their customer service department for 16 minutes and counting…

There were so many issues with my experience. We were supposed to leave at 1:05 and we did not even start boarding until 1:45. Not only did we start boarding late, but our bus was overbooked. My friends and I booked our tickets months in advance, so we were supposed to be the first to board. We were thwarted from boarding when we did not have a destination tag on our luggage that were below on the New York to Baltimore bus we had just gotten off in an hour before. Therefore, we had to lose our seats on the bus and get on a bus that we are currently waiting for. The food was overpriced and the bathrooms were DISGUSTING! The staff was extremely unhelpful. I am very upset about the overbooking and the inconvenience in waiting for almost an hour and a half for a BUS.

The bus service from Philly was far and reasonably punctual. No gripe there.
The bus station in Baltimore is in a truly awful location, with truly awful transit connections and facilities, such as they are. The location is next to the water but in the middle of nowhere, unless you’re going to the casino.
The location, the transit connections, the temporary facility* — everything about the place drips with contempt for the passenger. It’s almost as if Baltimore is telling you to stay on the bus and just continue on to DC.
*Unfortunately, a permanent facility is under construction in the same location.

The bathrooms at this station are very clean and its nice that they show the bus schedules on a big easy to read screen.
However, why is everything in the vending machines $ 1.65? Why won’t the woman at the counter answer any of my questions? Why won’t this dude with pink hair and no teeth stop talking to me?

I had an absolutely hellish experience taking a Greyhound from Baltimore to Ocean City this May.
1. The bus departed 40 minutes late
2. The ticket I bought in March no longer ran to OC and they would only take me to Salisbury for a connection.
3. The Connection was 20 minutes late
4. The Connection was got in an accident and we were stranded for nearly 2 hours
5. The replacement connection bus proceeded to make 8 local stops in between Salisbury and OC.
6+ hours for a less than 3 hour drive EPIC FAIL. Never again.

I’ve never written a review online about anything, until now. This is just as a warning to others. Make sure you check your ticket carefully when you receive it from the counter. I asked for a 7:15pm return ticket to leave Boston, but instead received a 7:15pm ticket to leave New York; I didnt realize this until it was about time for me to go back — which is why I’m still stuck here writing this from Boston. Its also extremely difficult to get refunds. Its a wonder how this company is still in business.

— Terrible customer service both on our bus and at the terminal. Our bus driver was straight up rachet and bougie. She was extremely loud, overly obnoxious, and annoying as fuck to say the very least…
— Her driving sucked. I feared for my life.
— Luggage is NOT handled with care. Unless you stand there and watch them handle your stuff; chances are it will be tossed underneath with little consideration of your valuables inside. To avoid this, simply place your own stuff under the bus. That’s what I did to give myself a piece of mind. My husband went and got on the bus first to save us some seats, and I waited behind to put my stuff in last since I had some breakable items in my bag…
— Not many food options at this bus stop. My best advice is to bring your own snacks to avoid inflated prices of small snacks and sandwiches.
— Nothing was on time. I get the holiday season and traffic, but this was a bit ridiculous on the wait. 3 buses were behind schedule with ours being the most minimum delay of 50 minutes. The others were almost an hour and a half behind their schedule arrival times.
AVOID like the plague.

THIS REVIEW IS FOR THE BALTIMORE TERMINAL, NOT THE SERVICE.
I take Greyhound/​Peter Pan to Baltimore several times a year so I’m somewhat familiar with the terminal.
I give it three stars for the following reasons:
–It’s a full temperature controlled building with a bathroom
–It’s relatively clean and convenient
–It features TVs which show CNN or ESPN
–It features vending machines to purchase snacks and goods
–It’s across the street from the Holiday Inn and the (new) Royal Farms
–It’s close to the highway so buses don’t take forever getting from the highway to the terminal
–It’s close to the new Horseshoe Casino, and M&T Bank Stadium
Overall, it’s actually pretty convenient. The service there can be hit or miss, but I try to minimize contact by printing my passes online and hitting Royal Farms or someplace else to get my snacks before arriving.
One suggestion that would elevate the convenience of the terminal is to have free wi-​fi.
For now, I’ll take the relatively clean, relatively convenient terminal to facilitate my arrival to and departure from Baltimore.

8÷28÷14
Haven’t been to this bus station before but will say it is in a prime location. It is right off the highway not too far from Ravens stadium and the new Horseshoe Casino. My trip today was for another nature; not traveling but for shipping. The staff was very friendly and helpful. There is a small parking lot for a bus station but since it was middle of the day there was plenty of parking, Julius was very helpful with helping me with my shipment and processing everything. I will be back soon to send off another shipment.

So I haven’t rode greyhound in a whole but I have to say this was the worst experience ever. The people working were friendly etc. however we had a Peter Pan bus where the air was not working properly I am sure they knew that. 2 hrs into the ride people started complaining etc it was torture. I don’t know why they would put so many people through that. We finally took a break and he said it would take 3 hrs to get another but but we only had about 45 minutes left to go. Needless to say we continued the trip. I was glad when it was over. Greyhound needs to do better unless they are planning on charging $ 5 or less.

When I was going to Ocean City Maryland. My transfer was at Baltimore Maryland Greyhound station. Even I been here once and found that no one to help me. Until one of the bus driver staff came up to me for the wheelchair lift of the bus. They only have vending machine. No McDonalds no food court. The way it look I only what to direct run with no transfer.
I use to use the downtown station. I enjoy KFC and more. The way it go I don’t what to use this station again. Try to avoid this station.

No problems at all!
ONLY thing is a heads up that there is NO parking lot. There is a small one that you can only park in for one hour, nothing more-​sign says they will tow. Luckily I was able to find a spot along the road nearby and was safe all weekend.
Otherwise, the woman at the desk was friendly, got my ticket easy, got a window seat and was good to go.
I did not see where the sockets were to charge anything, but I just slept the whole way so it did not bother me.
Will use again

This is the designated bus terminal for Greyhound/​Peter Pan Buses when you travel down to Baltimore. The station itself is fine as it serves its purpose which is to provide customers waiting for the bus a chance to sit, pee/​poop, souvenir shop (don’t know why but I guess you can), eat (again don’t know why but if you are starving there is a little something to munch on), and entertainment (Anderson Cooper on repeat on both TVs).
Then there are the actually customers. These range from well for the better lack of the word «hood» folks, to hipsters (I guess I’d be in this category), to frequent travelers, to day trippers (I guess I’d be in this category as well), to those who are just trying to get home (yea that’s me).
As I arrived in the late afternoon walking to Downtown Baltimore was well «scenic». There were an abundance of taxis and yes I could have taken one had I known that trekking would have been well slightly unsafe even for a dude.
When you walk up the long block it leads you to the Baltimore Washington Parkway which resembles a mixture in between Queens Boulevard (Queens) mixed with New Jersey Turnpike (Jerz), simply put: YOU ARE PLAYING WITH YOUR LIFE TRYING TO CROSS THIS. And apparently I was playing just once, okay maybe more than once on this trip.
Besides the gas stations the only other landmark to lead you back to this bus area would be the Granger sign.
So on with the trekking on Bush Street (should have went Bayard Street) and it is like 8 mile (reference movie about Eminem’s life). Railroad tracks, a widely abandon car repair shop with exception of one or two suspect guys lurking, and a bus depot is all I saw. Once you make that right onto Washington Boulevard and trek East towards downtown Baltimore you travel into a section that most resembles Brownsville (reference Brooklyn). Thankfully I am comfortable with most situations as I’ve lived in hoods before. And as such even further up the road you have the nicer area leading to what would be Camden Yards (reference MLB). We shall call this section the L.E.S (reference NYC).
Yeah you wouldn’t want to walk your girl through here. No sir. Lol
FYI: Pay for the taxi.