GO Airport Shuttle

My family took an Airport Shuttle van from BWI to our home in Columbia (KIngs Contrivance) this afternoon. We shared the van with another family traveling to River Hill in Columbia. The driver was waiting at BWI specifically for our two parties. Therefore, he had plenty of advance notice of our drop off locations and should have had a route in mind. Our van traveled 95 to 32W where the first exit you encounter is Brokenland Parkway (1 mile from our neighborhood). Rather than stay right to exit onto Brokenland, our driver made for the passing lane to go the additional 10+ miles on 32 to take the River Hill passengers home first (with the man of the other family encouraging him to do so). My husband and I both told the driver that we were at our exit. We told him 3 times before he made his way back to the right lane and exited onto Brokenland and he didn’t even acknowledge that we had even spoken. This was hardly an accident. Your offices and depot are located less than 2 miles from my home, so your driver is quite familiar with the area. Additionally, our driver confirmed when we got to the van that we live in the neighborhood of Hammond High School. He knew exactly what he was doing. I will leave it for you to determine, but I feel sure that our driver accepted cash up front from the other family with the promise to be dropped first. Under no other circumstances does this route make any sense. Upon arriving at our house, the driver had to take out all of the luggage from the other family of 5 to get ours out. It shouldn’t have been loaded that way otherwise. Also, when finally taking our exit, one of the children in the other family asked his mother where we were going. She responded by telling him, «We were supposed to be first, but now I guess we’re not». We have been loyal customers for the 10 years that we’ve lived in Columbia. Unfortunately due to the shady antics of your drivers, that ends today.

Awful service. Did not show up for our pick up. When they call you two hours ahead to confirm the pick up, you should maybe actually pick up.

Really poor service. Tell you they will do your reservation and then leaves you stranded. Really really awful

I booked this shuttle to pick me up at BWI and take me to a downtown hotel. The emailed instructions told me to wait outside gate 3. No one was there, so I called and was told the pickup place was at the third curb, outside gate 6. This was at night, and the third curb is unlit, with no pedestrian walkway. I went there and waited. No one came. I called again, confirming the third curb, and I was told that the driver was waiting for me. I had to call back again. The driver finally showed up at the second curb. I had to recross traffic to get to the van. The driver looked like he had just woken up. He was rubbing his eyes. I told him I had been waiting outside for 30 minutes. He didn’t care. He then drove me down town staying in the left lane of the highway while people passed him on the right. He also drifted a lot. I cancelled my return reservation and will opt for a taxi. I don’t want to miss my flight home.
I will use super shuttle or a taxi in the future. The super shuttles were parked right by the first curb at the airport.

If I could give this service negative stars I would. Do yourself a favor and don’t risk your trip in this questionable company. I made reservations for a trip and on the departure leg of the trip paid extra for not sharing the van to make sure that we arrived on time. They were to pick us up at 6:05 a.m. Long story short they ended up showing an hour later after we gave up and had to rush and drive ourselves to the airport in order to not miss our plane. The reason they gave was because instead of entering Drive on the address I entered Road. However, when I enter the address with Road in Google Maps the address shows correctly and you get the right directions to the right address. There is no way to communicate with a person early in the morning you only get a recorded message so you have to rely on them calling you. It is the most unprofessional and irresponsible company I have ever had the displeasure of doing business with. They even refused a full refund only half because they can? Don’t allow them to ruin your planned travel and avoid them at all costs.

Very bad experience– arrived off an international flight with 2 kids; the driver had already left and they only provided me a partial refund. Plus I had to wait with my children, late at night and in the cold, then pay on the spot for another van.

Do not use this service. They never showed up to pick me up. I had to jump in my car at the last moment and drive myself to the airport. Had to leave my car in the long term parking lot. They made me almost lose my flight for a family vacation which we had been planing for for a whole year. If I could give them a negative star I would. Save yourself from this type of inefficiency and GO for another service.

Very unhappy with service. I rushed down to find a van, which fortunately I did. Driver told me he had to call someone else to pick me up. About 5 minutes later new van arrives. Not so bad.
Another passenger got on with me. We then sat and waited for almost an hour for 3 more passengers. In those 60 minutes, I and my co-​passenger could have been dropped off and the van returned for the next batch of passengers. I only live 20 minutes from airport. It took me 2 hours from the time I found the first van at the airport to the time I got home. It took me about as long to FLY from Chicago to Baltimore. Driver was really nice, but it’s clear this service is badly, badly managed. I saw about 15 shuttles from another company come and go while I sat in the GO airport shuttle van increasingly frustrated. When I told the driver that I was unhappy with the wait, he apologized and explained that company is down drivers who quit due to bad management. Hmmm. You think?
You would be better off paying another ten bucks to take a cab home and actually be able to get home. Total bad news. I would have been better off with a horse and carriage.