ExecuCar

Absolutely unacceptable service. Was told a driver would be there to pick me up at 5:04am. There was nobody there to pick me up nor was there anybody at the desk. I called. First they couldn’t find my reservation. Then they told me it was a shortage of cars (so what’s the point of the reservation?). Then the driver called to tell me there was traffic. Duh there’s traffic. It’s DC on a Monday morning. Either don’t make promises you can’t keep or make sure your drivers aren’t overbooked. Finally was picked up at 5:35am – long enough to miss my mother before a surgery, the whole point of making a reservation.

I used ExecuCar Service to get home from BWI. This was my first experience with them. My flight was about 15 minutes late arriving and my driver was accommodating and very helpful with my bags at the airport and once I got home. The car was clean and my driver was excellent. HIS customer service was top notch. My rating is no reflection on the driver. He gets a 5!
The problem I have with ExecuCar is the customer service on the 1800 number. Once I got settled, I realized I had left my phone in the car. I immediately called and spoke with someone who was NO HELP at all. She called the dispatcher in Baltimore and returned to the phone and said, you have to call back at 9:00 am. It was around 3:00 am at the time. I was not comfortable with her response. I couldn’t sleep worrying about my phone. I even called the phone to make sure it was on. I called back at 6:30 am and the another operator transferred me to Baltimore dispatch. The dispatcher said, «oh you called earlier and we don’t have your phone.» So I asked if she could contact the driver and ask him to check the car. She told me to hold on and she HUNG UP the phone. At this point I’m boiling. I called the 1800 number again and I get a nice operator who finally took my phone number to call me back. She then called and spoke to the same dispatcher who told her they didn’t have the phone and they will call me IF he finds the phone. The dispatcher didn’t have a number for me at this point. I had to make sure the operator had it. They operator called her back and gave her my number.
I am not feeling real confident that she will call me back. I am frustrated and I have a problem with the fact that the dispatcher was rude, dismissive, and useless. I understand the driver works the late shift, but at least assure your customers that you will leave a message on the driver’s phone and have someone call me back as soon as possible. ExecuCar might need to retrain this particular dispatcher. I will not be using them again if I can’t get some resolution. I have the names of the people I spoke to if ExecuCar is interested. I didn’t want to publish the dispatcher and the operators names. But I would like to get some feed back from someone in charge.
Hopefully I’ll get my phone back as well.
YAY! Robin in dispatch was able to contact the driver and he has my phone. It only took 11 hours to finally find 2 capable people to help me find the driver. He called and will bringing the phone to me sometime today. Oh and I did get a supervisor to handle the dispatcher who hung up on me.

Booked a round-​trip service and was very happy both ways. Driver was on-​time and friendly. It was great to get the text message as soon as I got off plane with good pickup directions and the map feature showing van location. Found it stress free. Would use them again.

excellent driver, on time, car clean and tidy, we felt safe. Driver knew how to negotiate through some heavy holiday traffic. Would definitely use again. Thanks!

I booked a return trip to BWI airport on execucar. I received their confirming email and text. On the morning of the pick up I didn’t get a text from them (which they usually do). Worried I called at 6.05 am (pickup was for 6.10am) after taking with the operator enquirers about my ride I was placed on hold for 10 mins before they called me back letting me know that they couldn’t send me my car and they would be happy to refund my money!!! Are you kidding me — you better refund my money for not providing the service. I took an über and was the third last person to make it onto the flight. Horrible experience with them and the way they handle their goof ups. I suggest using über or supreme shuttle in the future. Much cheaper and way reliable!!!

Outstanding process! Make sure you use your cell phone as a contact as it makes the pick up process that much cleaner. I was pleasantly surprised with how easy and quickly we were picked up and dropped off.

I’m a business traveler and I mostly use black car via Über. On three occasions Über failed me and I was heading home from BWI. I found that this car service with tip saved me $ 19. I prefer back car for business and personal travel because drivers are most professional. I found that to additionally be the case with this car service. I would definitely use them again and tell my friends. It’s great to have decent options.

Love the tracking app — Driver arrived right on time — professional, friendly, helpful, informative and customer service oriented…

The supper shuttle service continues to provide me excellent door to door service over the years. I will continue to use this service and recommend to others.

Execucar is a great service. The drivers are on time, courteous and are safe on the road. I highly recommend !

We used this service recently to get from BWI to our home in VA. We reserved a private sedan and actually got an SUV for the same price! The driver was on time and very polite. I think the price we paid for the distance was a fair value and I appreciated not having to retrieve my car and drive after a day of travel. Would definitely use again.

I could not ask more from our driver and Execucar. Early arrival at our residence, Spotless vehicle, and a safe drive to the airport. Our driver was warm and caring to my entire family. Thank you for the fabulous, on time, safe service.

SuperShuttle sent an email with an easy link to click indicating my flight had landed at BWI. The mobile friendly updates were incredibly easy to follow. As I walked out the appropriate door to the curb, a friendly SuperShuttle staff person pointed me in the right direction. The status updates on my phone indicated how far away the van was. From there, it was smooth sailing to my destination!

Update on Nov. 1 — changing my rating to 2 stars because I do appreciate the business following-​up with me and issuing a partial refund for my Mom’s sub-​par experience. Because of this, I will give them another try in the future.

There really is no other option for me when it comes to airport shuttles. Super Shuttle is reliable and efficient. During my recent trip to Baltimore the transportation to and from the airport was seamless. The drivers were helpful and very timely. Super Shuttle texts you on your arrival to the airport and texts you a link showing realtime where your shuttle is en route to pick you up.

The driver couldn’t find the address right away (went to Huntcliff Way instead of Drive), but he called and recovered and all went well, and he was nice and courteous.

Super shuttle came through again better than renting a car and way cheaper… I took super shuttle to DC from BWI for way less than the price of a rental. On time and filled with good conversation.

We actually had a great experience with super shuttle. I paid $ 125 for 3 people, round trip, from Baltimore (tip: If you have a few days to spare, putting a trip in your cart and leaving WITHOUT booking will generate an email 2 days later offering a discount if you complete the booking). The wait AT the airport was a little bit tedious (about 25 mins before we departed), but we didn’t have any luggage, so we probably showed up earlier than anticipated.
I didn’t use the mobile app, but I did receive text alerts. They were great! I had one the day before my flight reminding me of my booking number and details, one just after we landed, with a link that allowed me to check In from my phone, and one when my van was assigned.
We only had one other family on our van, so we arrived at the hotel quickly. The driver was silent, but not unhelpful– just kept to himself.
The trip back went smoothly. Once again I had a reminder text one day in advance. The morning of our ride I got a text that allowed me to track exactly where our van was. Using the link, I was able to see that our driver showed up early. There was only one stop after ours. We got to the airport in plenty of time. Based on our experience, we will definitely use this service again.

It’s interesting to see that all of the reviews are either 5s or 1s… hmm. I am going with a 3 for 2 reasons — 1) the time of our pickup got pushed back by 15 min the morning of our flight. I did not receive a call or «normal» text, rather, I received a text message link to where our driver was on the Beltway and after clicking the link, happened to notice the time was different. 2) the van was full (no problem) and when we were dropped off, the driver casually said ‘they didn’t have a van for you this morning, I had to come out of VA to pick you up.’ UHHH OKAY. I am not filled to the brim with confidence.

Flew out of BWI but stayed in Crystal City, Arlington VA. Too tired to fight rush hour metro traffic.
It was so nice to be pampered.
Car was on time. Driver was courteous, helpful, quiet until we addressed him and then interacted with us as we spoke to him.
So worth the cost!
We were a little too early to the airport but that is much better than being late.