Detailz On Demand

For a few months now, I have been calling them. Sometimes I’ve been able to leave a voice mail, others, it says the voice mail is full. I still have not received a call back. Got this deal off of Living Social.

I had an appointment for between 9am and 11am this morning, I was told it would be closer to 9am since I would be the first customer of the day. I gave it time thinking maybe I was not first after all. At 12 noon, after not seeing or hearing from anyone, I called. Of course I ended up with a machine that I proceeded to leave a message on. At 3:30pm I still had not received a return call so I called back. Low and behold, the machine is now full. I have taken the day off work and sat around waiting all this time and can’t get a call back? After reading the reviews I am very sorry I did not read this site prior to purchasing my Living Social coupon, the same one that expired 2 months ago that they said they would still honor. How long do I have to wait to get this service completed? I will report back any progress or lack of it.

The idea of an express detail service seemed very appealing to me. I have never used one before, and it is very convenient for people like me that work 6 days a week, and only have availability on Sundays (in which most places are closed or have limited hours). I told my coworkers about this company that I bought my Groupon from, they all thought the idea was neat, and wanted to see how my car turned out before purchasing full priced details for themselves.
My experience so far: My appointment had to be rescheduled twice due to weather (absolutely not a problem, I understand). The first time, someone called me that morning, and we had a very pleasant conversation. He explained to me that my carpets were to be shampood and that my windows would need to be cracked to air the car out. Since there was a chance of rain, he didnt think that that day would be a good day, and was very helpful in rescheduling a new appointment.
The second time, I never received a phone call, so I gave them a call instead. I explained that I knew that weather seems bad today, so I was assuming that my appointment needed to be changed, however, I was calling to confirm since I did not receive a call to let me know for sure. The lady on the phone was very rude, she became very defensive, adamant that she called and left a message… I dont understand why she reacted that way… I didnt accuse her of anything. Even after I told her that there may be chance that my phone didnt take the call, she still remained very defensive.
It is very important for businesses to be very careful of the customer service that they provide. The first gentleman was pleasant and helpful, and I got off the phone thinking «I would absolutely still love to do business with this company, if their work is as good as their customer service, I would love to refer them,» the lady on the otherhand was rude and over the top which was not called for, and left me thinking «if I hadnt already paid for this in advance (through groupon), I would’ve told her not worry about rescheduling»
I havent had the detail yet, I will update this review once its done.

I purchased a Living Social deal for their mobile King Auto Detail for $ 112 (usually $ 225).
I was able to make an appointment within one month of the day I called. This is an important factor when purchasing Groupons/​Living Social deals like this — the company is so inundated with business following an advertised deal that it takes longer than expected to get the service.
My detail was scheduled for today at 9am. They called exactly at 9am to tell me that they were on their way and were at my house by 9:05am. There were two detailers who were pleasant and upfront about what they could (and couldn’t) do. I had pet hair in the car which they tell you will cost extra if you want removed. I also have a few deep scratches on my car and they told me that the scratches were probably not going to be buffed out after waxing.
The detailing took two hours and the results were great! I was happy with the final product and would use them again. They even told me that if I have the service done again that I could get it done at the same reduced price. My only advice to the company would be to call the customer the day before as a reminder about their service.
While I have uploaded pictures of the final product, I forgot to take pictures beforehand. However, my car was not very dirty or messy to start so I’m not sure how helpful before pictures would have been.