Craig Caren, MD

WORST DOCTOR’S OFFICE EVER! If I could give zero stars, I would! COMPLETE AND TOTAL WASTE OF MY TIME!!! I was referred from GBMC via carefirst blue choice to Dr. Caren Craig. The day before my appointment, when I called to see what new patient paperwork I needed to complete (because they never mentioned it, but from past experience with other docs, I knew it was necessary), I was told by the office the doctor habitually double books appointments and to arrive early. I arrived 30 minutes early for my first appointment with this office and then waited 35 additional minutes after my scheduled appointment time before asking the desk clerk how much longer before I would be seen. The receptionist was nice enough and gave me the new patient forms to complete told me they were behind because the office had a meeting this morning. Really?! Then schedule your appointments accordingly. I was not given an eta for how much longer this would take, and the receptionist asked if I needed I reschedule. Ummmmm, so I can waste another hour and a half of my life I will never get back? My appt. was for 10:30 in the morning. Usually I try for first thing to avoid a wait, but it’s not like it was the end of the day. I actually wound up talking with the other woman who was scheduled at 10:30 as well. Needless to say, she was not happy either. 15 minutes after I spoke to the receptionist, I was still sitting in the waiting room. Looks like they only have 1 assistant helping the doctor. Possibly all 3 doctors. So frustrating! 50 minutes after my scheduled time I was finally taken to a patient room. The woman who took my blood pressure informed me about how difficult the transition to the new location was, how her laptop wasn’t working, etc, etc. and then she left a bagged gown on the table and walked out. !!! Do you want me to put this on now, or what? I don’t want to be sitting here in a backless gown if this isn’t the room the exam will be in. Honestly, at that point I could not have cared less and was seriously debating on walking out. I really needed my annual exam and had already spent a bunch time waiting so I opted to stay in the hopes that the situation would improve. So, for another 10 minutes I sat in a room waiting around for the elusive Dr. Craig.
It turned out to be a good thing I didn’t put the gown on because it wasn’t time yet. In summary, the assistant returned after I finally went looking for her, and proceeded to start asking me for my medical history, which was already completed in my chart. When we got to a discrepancy, it became apparent she had PULLED THE WRONG CHART. I had had enough. I walked out, taking my documents with me. I’m not ok with my patient chart being MIA!