Carbiz

Finally today Unilocalers I got a better deal at CARBIZ!!! wheeeeeew what a week this has been.
Unilocalers I bought a 2014 Jeep Grand Cherokee Limited, loaded with all the bells and whistles.
I just want to thank GOD at this moment, I should have come here first!
Unilocalers if you’re in the need for a Used Vehicle in a new condition look no further than CARBIZ on Reisterstown Rd. Ask for Jason :)
I’m happy with my purchase and I thank God for guiding me here. The whole process was stress less.

This is my second purchase and I am thrilled. The Audi is in fantastic condition and the process was seamless. I wish all car dealers operated this way. I’ll be back in the future for my wife’s car. Thanks again!

Walked in Sat ⁸⁄₂₉ because I saw 2 A6 Prestige listed on
. Woman at front desk had an attitude. However, she did call for a salesperson over the intercom. Waited 10 minutes in the non-​busy showroom and no one appeared. That was enough for me. Mind you, I was only looking for a mid-​priced car (either one would have been around 35k), but had I liked either — and this is the model I’m looking for an will buy somewhere in the next 30 days or so — I would have paid in full, ‘today’. They don’t want my business, that’s OK — there are dealers who do. Ironically, much better treatment 3 years ago when I came *this* close to buying an M45 from them, but instead got a 5 series M sport (with the 6 speed, smile) down in VA. So I will drop 35 cash somewhere, but not here.

It was pure fortune that Carbiz happened to have the car I was looking for. Coincidentally, a higher-​class model that fit my budget.
The entire staff is very friendly, efficient, and knowledgable. Even staff I didn’t work with directly had smiles on their faces to make me feel welcome.
If I, a friend, or family member ever need a car, Carbiz will be the first to know about it.
Thank you!

I saw a car I really liked on their website and called to make sure it was available. According to the web page the car was a 2009 prius but the pictures appeared to be a 2010 prius. When I called, I spoke with Allie (the dealership owner’s wife, FIRST WARNING SIGN) she said she would go and make sure the pictures were accurate. She called back and said she had personally looked at the car and that it was indeed the correct car. When we arrived we found out that she had lied and had not checked. The 2009 Prius was the previous model year. Multiple sales attendants admitted that their pictures were inaccurate on multiple cars. We left immediately but Allie/​Ally called and said that they would give me a deal on another Prius. They then offered to sell me another Prius and took 2 hours to «find it.» This Prius had an additional 30k miles on it and they didn’t offer a price discount or a warranty that would cover anything over the warranty that already exists. Essentially these people are liars and you should not trust Allie/​Ally. She is the owner’s wife and one employee says that this is a common occurrence for her. She will lie in order to get people to drive out and once they are out try and sell them another car. DO NOT BUY FROM THIS DEALER!!! AND DO NOT TRUST ALLY/​ALLIE!!! She lied and then later said that she was confused. WORST CAR BUYING EXPERIENCE EVER!

The people were nice. However, they gave me a hard time test driving cars «over $ 40,000». Their excuse was that the roads around the area are bad so they don’t want to risk damage to the vehicle. I told them I am not buying $ 55,000 car without test driving it first. So either they were «profiling» me or didn’t care for my business. I have never heard of a used car delaership not letting you test drive a car. When I previously purchased an X5 from another dealership, they just gave me the keys and told me to drive it a short lap. Also, when Inwant interested in checking out another vehicle, they couldn’t locate it. Shady. Carbiz lost my business. I will get my next car elsewhere.

When I was searching for a car I found the carbiz website very user friendly and had numerous cars in my price range that I was looking for. Unlike other dealerships in the area the inventory and pricing on the website i found to be accurate. Others would show a car that was either not in stock or had been sold with a very good price and then when I would call that car was sold but ‘another like it was in stock with a bit higher price’. I felt like that was bait to get me to call when the car and price was not true. The staff was very friendly and my salesman was knowledgeable and courteous, no high pressure tactics at all.
The actual dealership was clean and did not make me feel nervous like some of the others that had loud music pumping inside with salesman smoking at the front door and high pressure tactics. Some just ignored me altogether as I roamed the lot aimlessly.
My overall experience was and has been great thus far, keep up the good work and I would highly recommend!

I purchased a car here about 2 months ago. I absolutely love my car so far. I did have to take it in to get a few minor things fixed but I do have a warranty so didn’t have up pay out of pocket. I was given a CarFax report when I purchased the vehicle. Hopefully I don’t have any issues. But the customer service was very good, I didn’t feel pressured or forced to purchase the vehicle by the sales person or finance manager. My credit isn’t the best and where other dealerships wouldn’t give me time of day, they were able to approve me within 20 minutes. I’ve been to dealerships. where I was haggled, but I wasn’t haggled here.

REDEMPTION! It started with an apology from Matthew (Matt) Pollock and him offering to drive the car down to me so that I could view it. The Sales Manager Brian Schriver also apologized for any inconvienince I was caused and assured me that this is not how Carbiz operates. The car was in terrific shape and ready for me when I arrived to test drive it. Matt was extremely calming and accomodating throughout the process. My Second Visit convinced that this was the car I wanted and these are the kind of people I wanted to deal with. There was no pressure to buy and both Matt and Brian helped me get the terms I was looking for. To top it off the Financial Manager Myron Boyd was informed and helpful in explaining everything involved with financing the car. Once I decided what I wanted to finance process was painless and quick.
My biggest praise still lies with Matt. If not for his efforts I would’ve never come back. Im glad I did because I purchased a wonderful car. I highly recommend Carbiz and Matt in particular. He never made me feel pressured or unimportant.

Let me start off by saying the negative reviews here are COMPLETELY accurate. This establishment is at a minimum, subtly unprofessional and misleading. But I definitely blame myself for my experience. I am a fairly intelligent person (2 bachelors; 3 masters) degrees. And I am a retired military officer as well. I read the reviews here and still thought I was smart enough to overcome what I read… But Javier Cuellar is an exceptional USED car salesman, so he managed to best me. Great job, Sir.
I have been trained facts, not emotions, so here are the fact;
When I arrived, I IMMEDIATELY informed Mr. Cuellar of my financial situation; My credit was horrible due to a recent divorce, but I make a decent amount of money. Just over 80k annually with my salary and military retirement check. I told him I wanted an older, high end vehicle. Preferably a BMW or Mercedes. Mr Cuellar immediately started showing me extremely expensive cars he knew I wouldn’t be able to get based off his experience (his words) and the credit situation I INFORMED him existed. But I have been near shady used car lots my entire professional career, so I know what that’s about. The bait and switch so they can run your credit. THAT after all is the goal. So I then spent 30 minutes skeptically reviewing high priced cars I knew were in my price range, but out of my credit range. The entire time, Mr Cuellar consistently tried to run my credit with all the tried and true USED car tactics (we have better financing and more banks. If we can’t do it, no one else will; We back you as well, so the banks trust us; or the one that got me, so definitely go with it consistently Mr Cuellar, we bundle your loans with thousands of others, so even though your situation isn’t great, the bank looks at our volume, and grants a little more flexibility. Again, great line, Mr Cuellar.) So I let him run my credit. And it was exactly where I said it was.
And then came the switch I KNEW was coming. I felt like a cartoon character with an anvil above my head. I saw it but stayed there and didn’t move in time. Mr Cuellar came back to the table with my credit application (after needlessly sitting back with the finance manger for 20 minutes. It doesn’t take that long in the current technological age). But I understood that was to put some anxiety in my car buying experience, so there was a reason to waste my time at least. I have however been a platoon leader during OIF I, and a liaison to Russia. It takes a little more to make me nervous. Mr Cuellar’s attitude completely chilled. He proceeded to show me some Chryslers and Hondas. Now I have nothing against these cars. I had an Accord and it was the best car I ever owned. But it wasn’t what I wanted, or asked Mr Ceullar for when I first arrived and accurately told him my situation. I then told him I was leaving having wasted 2 hours I will never get back. He then of course told me the finance manager wanted to speak with me. Because the goal at this point is to get me in one of those Hondas, which was his endgame when I initially gave him my COMPLETE financial picture. I declined and after a couple more attempts he asked me to take his card and told me to have a nice day.
The next day, I get an email from Mr Cuellar which only serves to remind me of my bad experience at his establishment. I had already chalked the experience up to stupidity and «should have known better» on my part. So I sent a reply email asking them to refrain from contacting me further. And wouldn’t you know, in spite of my request, Mr Cuellar then CALLS me. And says someone else wants to speak with me. Now, I know what I asked. And my fiancée is an attorney, so I’m legally aware of what I asked. But there came the phone call anyway. And THAT’s why I wrote this review on a situation I was leaving alone.
I conclude this by stating even though this establishment has pretty cars on the lot, and a professional showroom, that’s where it stops. This place is no different that the hundreds of thousands of lots strategically placed right off of military bases to exploit soldiers. And when I was in command I made them off-​limits to my soldiers. I can’t do that here, but I can inform the public. And to my military brothers and sisters, take your business somewhere else. You sacrificed too much for this country to come home and be exploited.
Thank you for your time.
****UPDATE
3÷8÷14
Apologies for the delay in posting my update. Ten days after my post, I purchased a 2009 BMW 3– Series from NorthWest Honda (through their BMW dealership across the street), approximately 3 miles north on Reisterstown Rd. My payments are in the mid $ 400s which I expected. I am almost done clearing up the negative items on my credit and will refinance in October. Hope this all helps someone.

6−8−11
Buyer BEWARE!!! Purchased a vehicle in 2005 from them at 10,000 miles. They told me it was traded in because the last individual realized it was too small. Took it to Carmax today, it was in an accident just before we purchased it. Demand a report-​EFFING SCAMMERS!
July 2013,
Just logging back on to my Unilocal account as I have been overseas since selling the car… there was a response from the owner to my previous post. I said accident, what I meant was the car had been TOTALED. Stupid me, at the time I thought car reports were only needed if you were buying privately, not from a licensed dealership. I think it’s great that they now offer free Carfax reports however, that does nothing to help me recuperate the $ 7,000 I lost on reselling that car.

This place has Bad Business practices and is very unprofessional. The car we wanted to test drive the Finance Manager had been driving for her own personal use and it was JUNKY and had her baby car seat and dry cleaning clothes and drinks in the car. Just tacky! How can treat a Porsche like that???
Also be careful, they will run your Credit Report without your permission or consent. Like I said, bad business practices and shady. Take your money and good credit elsewhere be treated alot better. We only came here b/​c they had a specific car, with a specific color and options but b/​c of the bad service we could NOT do business at this establishment.

5 stars for this dealership in making an online purchase well worth it.
What to buy what to buy? My older car a 1997 Acura CL 2.2 recently was attacked by a mudslide in my home town of Daly City, CA. I had been looking for awhile online for the best price with a specific model in mind. I had the specific year, color, engine, etc… Very difficult find indeed. I tried several other online listings autotrader, carmax, costco, truecar, etc all kinda gave me same price about $ 3−7k over what the actual price of the vehicle was worth. Most of the sites provided me with 2008’s to 2010’s models over 10k in mileage both dealer and private sales; if not new vehicles well over the my budget.
I was able to find this site through the power of Google haha, glad it directed me to the site, I was able to locate the vehicle I wanted, I emailed them directly and received a response promptly. They asked if I would like to come on down for a test drive I stated I am in California, so a test drive was out of the question, they answered all of my questions about the car and also provided me with the carfax to the vehicle. The mileage was really low 895 on the odometer for a 2011 Dodge Challenger SRT8, 6spd, with sunroof and most important Toxic Orange color the rally stripes were grey I preferred them to be black but when I received the car grey fits the car nicely no complaints here.
I was in direct contact with Sam Sarris salesrep in regards to everything I needed to know about the car, he basically made it a seamless purchase, he was able to get me a better financing apr rate then I was able to get with my bank, with the paperwork for signing it was mailed to me, with all the points that needed to be signed were labeled and neatly prepped. Also the finance department was very friendly I was able to speak with Angela hope that is the correct spelling, she was able provide me with information on process of when I receive the car what is needed by the DMV to get everything squared away, since of course it was an out of state vehicle coming into California the emissions are different.
I definitely recommend this dealership for online purchases, customer service on there point was excellent.
service ***** Thank you Sam Sarris and Angela for making online purchase of a car seamless
price $$$ your buying a car of course it is going to be expensive but here prices are lowest I have seen ONLINE

Everything was fine until I had to deal with the sales manager Brian Schriver. Talk about a «BULLY». After he tried to rip me and my wife off with his add ons and false taxes and upgrades I refused to sign the bill of sale and he threw it at me and yelled like a big fat baby. We ended up leaving then the harrassing phone calls started and they didn’t end until we complained to the local Police Department. I think you figured out we won’t be going back there again.

This was by far the absolute best car buying experience I have ever had. From the moment I walked in the door, the customer service, professionalism and ease with which the deal was conducted was simply amazing. Sam Sarris was an excellent sales guy and Myron Boyd is of course the number one Finance Manager I have ever dealt and this was the seventh car I’ve purchased. I walked in the door at 10:30am on a Saturday and was driving off the lot by 1pm which never happens in the world of car buying! I highly recommend working with Sam and Myron, together they made a great team.

Everyone is wary of car salesmen, but Carbiz will change your mind. My car buying experience was fantastic from the moment I received a call from the Internet sales team (Josh) to the moment I drove off the lot. I didn’t feel pressured to make an appointment over the phone and when I explained I wouldn’t make it in until the next business day, the original salesman was more than happy to provide me with his colleagues’ names and told me they would be happy to help. The car I hoped to test drive was sold upon my arrival but my quirky, yet exceptionally «likeable» salesman Matt offered to show me something else in my price range. I respect and appreciate that he actually stayed in my price range– he didnt try to sell me a car that was $ 4k more than the Mazda I originally sought out. I have to say that I have never met a more laid-​back, honest, hard working salesman. He really busted his butt to make the entire experience go smoothly– and boy did it!
There really isn’t too much negotiation with the Internet Sales Team, b/​c the price on-​line represents a discounted price and price was below KBB value, albeit just a tad. Also, Carbiz fairly compensated me for my trade (after a minor and expected conversation about raising my trade in allowance– which they did!). Financing was a quick as it could be and Russ, the finance employee, shopped around for an unbelievably low rate– under 2% (full disclosure, I have good credit, decent income and a average debt-​income ratio). Russ explained the paperwork, page by page, so I left feeling informed. Everyone I encountered at Carbiz was pleasant, respectful and helpful. I would definitely repeat the experience when I need another new, used car.

I went to Carbiz in late December 2008 and by 1 Feb 09 my car was broke down. 3 days after getting my car, the engine stalled and sputtered. I took back to the dealership who said they fixed the problem. Next day it happened again and again I took it back. Last time it happened I took it to and independent mechanic and he said they just put tape on my engine to get me out the door. TAPE!
So on my way back to Carbiz to tell them that I know they didn’t fix it like they were supposed to and they sold me a lemon, the car catches on fire while I’m driving. I pull over and the car goes up in flames before the fire department can get there. I filed a BBB complaint and bought a new car (not from Carbiz.