ADT Security Services, Inc.

The salesperson came to the house and convinced me to go with ADT — gave suggestions for how to keep costs down which included an offer to come and help me with some «easy» to do tricks, but they were empty promises. He also said he would be there when the technicians came to install and he was a no-​show. The billing has been messed up for three weeks now and the issues that has caused seems to be minimized by the sales rep. suggesting I call the home office or my own bank. I was happy with the camera installation at first but everything has overshadowed that brief moment of satisfaction. Also, the camera does not record automatically — only when I click capture. Within two weeks of installation the tire on my car was tampered with… had a recording been available, I could have seen if it was foul play. So, essentially, the camera is nothing more than ornamental at this point. Save your money and go with another company that provides lower costs for equipment and monthly fees. And, one that does not lock you in to a contract for three years.

Terrible sales team in Columbia and the service team gives you the run around. The sales person dropped the Ball (Robert Lazier) and does not follow up with customers when he makes a mistake.

I just had ADT instal an alarm on my primary residence. I also have ADT on 2 other properties. I must say, I am not at all thrilled with the sales staff. They will say whatever it takes to get the sale and then they leave you hanging. I am sorry I ever started with them. My husband would like to cancel the contracts so we will see. I will say that the installers were stellar. They were on the ball and went above and beyond. If only the sales people cared like the installers do.