Car-X Tire & Auto

I’ve heard about shops that sabotage your car, but this is one where i actually experienced this. I got the oil changed about 5 times. The first oil change everything was ok, Jeff tried to sell me new tires, and I said no. the second oil change, I found my tire pressure low at 20 lbs. all 4 tires only after driving 4 weeks this way. The tires started chopping. I was puzzled as I keep tires inflated and there are no slow leeks. So, I checked pressure before the 3^rd, 4^th, and 5^th changes. The pressure was 35lbs. going into oil change, and 20 lbs. going out each time. I started going to the other carx in St. Charles and they were ok, no sabotage, but i have a farther drive. However, i stopped going to carx, now, because, Lou Fusz Chrysler has 4 changes for 69 and closer, so i go there now.

$ 149 to have a squeak in the back of the car taken away. Got the car back same squeak and they told me they couldn’t help me unless I paid more money

I went there for an oil change. They told me I needed new struts & shocks. I thought, that’s weird — they told my daughter the SAME thing! We have both had our vehicles inspected and we do NOT need struts or shocks. I guess it works for some people and they get a big (expensive) job out of it! They are scammers, stay away! They act nice there but don’t let that fool you into paying for something you don’t really need.

I decided to take my car here to get new brake pads based on the good reviews on Unilocal.The owner John was very pleasant and personable. Before charging me he pulled my car in the garage to inspect my breaks at no cost. I expected this would be when he comes back trying to up sell me but quiet the opposite. He assured me that my brake pads were perfectly fine and recommended just cleaning the rotors to correct the squeaking. I’m not very mechanically inclined so John took the time to bring me in the shop to look at my pads an rotors and showed me what new brakes and rotors looked like and how mine compared. He also showed me what to look for in future wearing of the pads. I took his advice and cleaned my rotors and so far the squeaking has subsided. Very awesome to see an honest business man that takes pride in customer satisfaction. I didn’t buy anything this visit but because of Johns integrity I can assure you I will give my business to this Car-​X for future needs! Thanks John.

Pleasantly surprised with my visit here. They were very helpful on the phone when I made my appointment and when I arrived today for a emissions and safety inspection, they were very courteous and honest. It took them about an hour to do the inspection and then brought me back to tell me about the maintenance they recommended on my transmission fluid and air filters.
The thing I appreciated the most about them is that they checked to see if I wanted to get these things done today (which I didn’t – wanted to wait a bit longer and compare prices elsewhere) instead of just charging ahead and trying to pressure me into getting it done NOW. I’ve had a bad experience with Jiffy Lube where they pressure me into *having* to get the best oil for the oil change and *needing* to get things fixed pronto, but Car-​X was much more laidback yet sincere/​honest. And it was pretty awesome that they’re doing free safety inspections (still charge for emissions inspection). I’ll be back here again for other car maintenance!

It is very difficult to find a consistent mechanic, and one you can trust. We have been taking two cars to Scott and his team for over four years now and we swear by no others. If they can fix it, they do; if they can’t, they don’t blow smoke but rather recommend you somewhere else to get the job done. To be clear, the latter is very rare. And when it comes to evaluating your vehicle, to confirm what other posts have stated, they give it to you straight. If something needs fixed sooner rather than later, they recommend it; if it can wait, they let you know too. These guys are very professional and we highly recommend their services to anyone who wants to be treated fair and appreciates a rarity these days; honesty.

Took my auto in too get a second opinion at the suggestion of a friend. Scott pointed out was wrong with my car and had several suggestions of what I could get fixed and gave me no pressure to move forward with my auto repairs. I was pleasantly surprised with this great auto place. Everyone working was extremely friendly.

Horrible service. Over-​priced. Take it from someone who knows how they do business. The pipes are not OEM spec. They are cheap Chinese aftermarket and worse quality than the original exhaust systems. The brakes with the «Lifetime» warranty are just that. They cover the pad. And the pad comes for free in that caliper they recommended you buy. So, they cover only what they didn’t have to pay for anyway. Steer clear. Find a good private mechanic you can trust. Brex owns most every one of the Car-​X stores in STL. Stay away.

I love these guys. I’ve never been pressured to get something fixed, they’re honest about what needs to be fixed and what’s okay to let go. They’ve even done small repairs for me for free. Give them a try.