Tutor Time

Terrible experience! Our daughter started when she was 8 months. Major problems began when she moved to the toddler class. Terrible diaper rashes, they forgot to feed her last meal on one occasion, She was constantly filthy with dried food all over her face, lost belongings, twice we were called because she vomited but they couldn’t explain the cause though when her pediatrician checked her out, they said she was fine. Most of the teachers were unfriendly where we received no greeting or smiles. No communication was provided to us when the transition to move up our child started, we went to pick her up one day and she was in a new class. Crazy! Our last straw for pulling her out after four months was when I arrived to pick her up and she was sitting on the floor crying and three teachers were standing around each other chit chatting. I said nothing, calmly picked her up and decided we were done. TT has potential but they have it filled with young kids who simply do not care about their job and complain about their pay to us parents. The place was chaotic each morning due to shortage of staff and though kids were enrolled, it’s as if they never planned to have a full class therefore never had enough teachers available. I will never advise anyone to put their child at this daycare. Beware parents. Do your research!

Tutor time of baldwin has been under new management since January 2012 and I can’t speak more highly of the quality of care that is being offered. The facility itself has recently been renovated and is always extremely clean. The staff are extremely knowledgeable and work very hard. My wife and I have been very happy with our son’s teachers over the past year and a half, as well as the management team. We are planning on sending our baby there when she is born this spring. There is always someone there to help us and they are very responsive to all of our needs. I was surprised to see the other reviews although most of them old, because this school is awesome and I believe they even have a waiting list! I guess most people only take the time to write a review when they have something negative to say. I would highly recommend this school.

This facility lacks any real teachers or people for that matter that want to work with children. If you want a creative, educational and welcoming environment look elsewhere. If you want your child to grow up in a zoo then you have found the right place. The owner needs to find better managers and caregivers. It is understaffed and too many children. Lacks structure

I had my son here for a few months and had nothing but problems. He was about 8 months old when he was enrolled. It took his teachers two weeks to take a piece of masking tape and right his name on it and place on the shelf so he would have a place for his food. Something so simple but yet tells you so much about an organization. Just about every other week the front desk would call up either myself (father) or his mother to say our child is not acting right and that he needs to be picked up right away. It was things like hes not eating his food, or he is crying a lot, or is just not himself. We felt he was being picked on by his teachers to get him to go home all the time. We paid too much money per week to have to use sick time at work to pickup our son because Tutor Time couldn’t handle a baby if they were refusing a bottle. If he threw up his bottle, we would get a phone call instantly saying to please come now to pick him up. We would often be sent home with different children’s clothing and crib sheets at the end of the week. Upon returning wrong cloths the next day, the teachers were not even aware of what had happened. The lack of communication is absurd for a place that cares your children all day. We would instruct the teachers and/​or aids in his classroom on things and they were never relayed to the front desk and vice versa. This resulted in numerous phone calls to repeat said instructions again. They would move him up to higher class for the day if hislass was empty so not to have to pay more teachers to stay all day. Teachers forgot to feed him lunch one day when he was moved into different classroom. His «gram» was half filled out for that day regarding the feedings. When I questioned the front desk about this, they had no idea and tried to contact teacher to find out. Took a day to find out that «Oh the teacher just forgot to feed bottle for lunch, but she does not know why». Those grams are also a joke. They would have notes such as to please bring in more diapers and wipes, even though these things were brought in that morning and placed in his cubby. Last straw for us was when we were told he threw up his bottle and he had to be picked up right away. They were going to «put him in a high chair in the front by the desk until a parent comes to get him» because they thought he was sick. Basically threatening that you need to come right away. So we did and brought him home, fed his bottle to him and he was just fine. So we pulled him out, asked about our deposit and was told by front desk we would be contacted by owner. Owner did not contact us. Please stay away from this place if your child is under 1 maybe even 2. Iv heard good things about Lindenhurst branch though. Parking does suck especially during peak times. I would rate this 0 stars but Unilocal would not allow me.

They really need to have more parking available. The spots are so limited and so close together, you’re virtually guaranteed to have your car dented at least once per year if you drop off 4 – 5 times per week. If you drop off at 8am or pick up near 6pm, a gridlock often occurs where you’re delayed by 5 mins to get in or out of the parking lot.
During bad weather, if local schools are closed, you can be assured that Tutor Time is closed too. Any excuse to not open or close early, and they’ll take it.
On the positive side, we were fortunate to have several caring instructors throughout the many years we used TT for my 2 children (from 3 mos to 5 yrs).
UPDATE June 2012:
Had to take my kids out because they kept getting reinfected by a lice infestation at Tutor Time. Twice, my kids were sent home and NO LICE were found… only unviable nits. Misdiagnosis and reinfection had cost my family time and money. I dropped my review to 2 stars after this debacle.
Update: June 2013:
I understand TT has new management. Will give them TT a try again for the summer.