Responsible Remodeling

I’ve had Responsible Remodeling do a number of projects on my new home, both indoors and out. The owner has been personally involved in each one, and the job supervisor and crew have been friendly and approachable if I had any questions or was just curious about the process. Each job was done thoroughly with excellent communication, and the crews have been great about clean up. I would absolutely recommend Responsible Remodeling for your Long Island renovation needs.

Over the course of the past year, I have used Responsible Remodeling for several jobs involving both interior and exterior work. I couldn’t be happier with their work, their pricing and their customer service. They are very easy to reach and to work with, and every project they have done for us has turned out beautifully. The owner, John, is personally involved in most of the customer contact unless it would be easier for the customer to deal directly with the job coordinator, and unlike most contractors, they don’t ask to be paid until the job is done! I’m not sure you can have a better assurance of satisfaction than that.

I purchased a home in September that had prior roof work done from Responsible Remodeling. I’ll preface my review by saying I’m not 100% sure that the area I currently have a leak in is the area that was worked on by this company. I believe it is, as the area had a second set of shingles on the roof, but that fact is irrelevant in regards to my comments.
I contacted Doug, who I believe is the owner several months ago to inquire about having our leak looked at and adding that I thought it might be under warranty because before we bought the house the previous owner had a warranty repair done at our request. He said he wasn’t sure but would have someone contact me to set something up. Weeks went by and I received no contact. I emailed the company and weeks went by with no contact. I placed another call to Doug and he said someone would contact me again to set something up. Again, weeks of no contact.
Now today, I just got off the phone with Doug from responsible remodeling. He said someone would contact me. I asked if someone would actually call me this time since I’ve tried this several times before. He then informed me that he didn’t call me back because he thought I was insisting on a warranty repair. I told him that I didn’t know if it was or not, and had said as much previously. He assured me that he would have someone contact me for a «paid,» repair. I said that regardless of whether it’s paid or not, it’s not a reason to disregard a customers call. He said he misunderstood my intention and would have someone call me for a paid repair. I told him to forget about it because I wouldn’t let someone work on my home that makes decisions about returning a customers call based upon if the customer wanted warranty service or not.
I don’t understand how one can run a business in this manner. And I certainly wouldn’t advise anyone who has had work done by this company to expect their warranty to be honored based on this attitude.

This company replaced my roof some 5 years ago. Less then 1 month later some of the gutters starting falling off. The worker who came in told me that the screws and nails they’ve used were not long enough. He put in new once and they stayed till Sandy which must’ve loosed them.
Half a year after Sandy, I called them twice to come in and re-​attach them, fully intending to pay whatever was required. Both times I was told I’m going to get a callback from a representative. No one ever called me back.
I called another company, who came right away, took 20 minutes to fix the gutters and charged $ 65 for it.
So Responsible was not so responsible in the long run. They may not care about the $ 65, but they should care about lost referrals.