FedEx Office Print & Ship Center

Horrible service. I went to try to print a color copy. I emailed it to the email provided and never got a reply email. So I asked the time so I asked the young lady in the front and she said to just wait. I waited 25 minutes and nothing. She didn’t even really seem interested in helping me. She was just talking to a coworker about how the manager would let him skip his lunch so that he can leave early.
Not helpful at all. Had to go to Office Depot across the street. They had no problem helping me out.

Called and provided the dimension of package I’m sending, 65″ 12″ 6″ 15 lbs snowboard and zip codes of sending and current location. Received a quote of $ 33. Arrived 15 minutes later. The lady in the front desk insisted it is measured 61″ 13″ 9″ 12 lbs and said it will cost $ 69. The measurement obviously has a bit difference but the price is more than double. And she obviously doesn’t want to find out why there’s the price difference and no help at all. What a waste of time of driving and making phone call. Next time you should provide a confirmation number to look up the price quoted.

6 $ for a box 6 $ for tape these prices are crazy. Strict shipping rules that just irritates you. I think fedex in general is the worst shipping company. I’ll stick with other carriers from now on.

Worst customer service EVER! I’m pregnant about to give labor (ANY DAY) and JERRY did NOT want to give me my car seat/​stroller that I purchased with my husband (from New York) I showed my ID with the exact first and last name but he said it wasn’t the same address as it shown in the package. My husband showed HIS id with that exact address and he said he couldn’t give it to us because HIS name wasn’t on the package. Are you serious?! I called customer service right in front of him and the lady even spoke to him to try and convince him to give it to us and he kept smiling and told her, «I can’t. Those are the rules» THIS FED EX HAS to get employees that actually have brains and can put the puzzles together. Now I’m here waiting for the manager to call me to see what’s going to happen with my stroller. Thanks for NOTHING, JERRY.

Horrible horrible HORRIBLE customer service!!!
I’ve never experienced such bad customer service like I did with this fed ex. This dude needs better training! If you see Jerry working, just walk out from here because he’s no help AT ALL. This place deserves 0 stars.

When in today at about 9:45 a.m. for a simple print job inserted my debit card thought I was all done but couldn’t figure out how to accept my print job so since I didn’t want to lose my print job I asked the cashier for assistance she walked me over as my car is still running and I’m being charged for the time on the computer and told me I needed to accept it I said yes I know that can you show me where to click reply to me was something should have popped up and you were supposed to click on it she could have helped me with the computer but instead she just walked away there was no one else in the store except one other guest who was already being assisted I myself have three years we still background and I know what good customer service is this was awful after logging out and being charged $ 3 I asked for assistance again but this time trying to use the print and go. Send my print job to print and they never received a code when I asked her about it she handed me a business card to the store and said that’s what I was supposed to email it to you I told her I did she didn’t offer any other assistance thanks for nothing and wasting my time.

For those who have had bad experiences here. I have ordered stamps at this location a couple of times and Emily is super friendly + helpful. She usually is there on Tuesdays, not sure of her full schedule though. She kept me updated on the entire order process from start to finish and ensured the stamps came out perfect with quality control. Finished the job by notifying you when your order is ready for pickup and even recognized what I previously ordered for a reorder of stamps 3 months later. She treated every customer with the same level of service and respect + lets you know she’s aware you’re there if there’s a long wait. She was able to get me the same stamps for $ 30 each that the unhelpful OfficeMax staff across the street wanted to charge me $ 99 for and said it would take 4 – 6 weeks. Hopefully FedEx hires more experienced staff like her in the future.

If I could give this place 0 stars I would. Worse customer service in the world. Kris is no help at all. I don’t recommend this place even if it’s an emergency.

Korynn is rude un helpful and you can’t even ask her a question. I asked her for help on a misprint document and she made the prints in her machine. I let her know I was over charged because of the print. She said it was even because the paper was better quality. I told her I didn’t need better quality because its being sent in an emvelope and she replied «well that’s what our machine has back here» I told her frustrated if I could just get a refund and she did refund me the full amount but huffing and puffing. I then asked her if they sold single envelopes she said only if I was shipping fed ex. I told her single envelopes for mail she said we have the boxes there in a rude manner. I then asked her if by any chance she knew what time the post office closes and she shrug like she didn’t wanna be here. I asked who’s the store manager she replied I don’t know I think she’s in Chino right now. Un caring and just plain rude. I’m not coming if she’s here or go to the next guy

Just in case this review i left on the FedEx/​WeListen website was not noticed, I decided to put it here to emphasize the GREAT experience I had when I visited this location.
The person who assisted was Emily & she is a supreme multi-​tasker! She was handling over 10 individuals on her own in the last 20 minutes of operating hours.
The wait across the street at Office Max was torture, so we came here. Granted we still had to wait, but it was only momentarily.
Emily’s customer service skills and efficiency were phenomenal. I observed her accommodating others in between break periods from other customers. It was true chaos– children screaming, people who were not fluent in ENGLISH getting frustrated, last minute walk-​ins expecting to get things done quickly so VERY close to closing… and she remained calm all throughout.
It is a true measure of character to see someone stay so kind in the midst of disaster (other customers were just so ruthless and rude). There is so much professionalism in good social skills, thank you Emily for being on top of your game. We appreciate you, and the quick printing job you were able to accomplish despite these troubles.
I hope your superiors know your worth.

Pinches ratotas mande 2 tabletas a México y nunca llegaron putas ratas de mierda por fin llegaron mis tabletas pero en un mes y yo pague servicio de tres días

This is regarding the print center. I don’t understand why I put myself through this hell. Because of Kinko’s, I’m investing in a printer.
It’s great that they have new methods to print and this allows me to work around any problems that may occur. but they should have a solution the first time around.
The self print stations don’t print excel files… I learned that the hard way and had to convert the files on my phone to a pdf and then send the pdf to print through the cloud printing. The self print stations can’t print secured documents (or at least I think that was the problem. I had to use an app on my phone to cut the document into a new document and print that way. Also it’s dumb that I have to print each file one at a time, rather than selecting everything I want to print at once with a common setting. Waste of my time!
During one of my problems, I went up to the desk for help. I asked her to print my file because the self-​print stations aren’t letting me print. She tells me to use a computer in the back because she is swamped with work… A few seconds ago, I heard you chatting with your co-​worker!
The computers are a rip off. My sister had to print a document last minute and we couldn’t send it through the cloud because it was on a website. We jumped on the computer (it’s paid by the minute)… and it took us 5 mins in total… and we couldn’t even load the webpage. You could, however, use the computers for free… but it’s only to access the online print FedEx website.
The FedEx website is frustrating. It’s not simple at all. I just want to print a file. On mobile, it’s even worse. Some links just loop.
Two stars because pages are 12 cents + 1 cent tax and it has helped me successfully in the past. But I’m probably never coming back to print. My prior experience was the final straw.

5 stars for outstanding customer service!
Went here after waiting forever at office max across the street. Walked in and was helped immediately in a large printing job I needed.
A job that had a «2 hour» requirement was given to me in exactly 6 minutes! The staff there made my day!
Very happy with this location and its members!

This is the nearest FedEx office to me so I’m a regular and the staff behind the counter always greet you whether you make eye contact or not. I always feel welcome even though I fail to greet back sometimes. Today I came in and was greeted kindly by Kelsey, the lone staff behind the counter. I needed to print from my usb drive but both computers were occupied. Kelsey took notice of me waiting and directed me to the copy machine, which apparently has a usb connection nowadays. When my file wouldn’t open she suggested other solutions and I was able to print my documents in less than 10 minutes. I was very grateful because I only had 15 minutes to print the documents. She stepped in and was helpful when I couldn’t use the self-​service stations, even without knowing I was in a hurry. She did a great job in representing FedEx Office, and this branch in particular, in providing great service to a customer.

It’s the closest place where I can send documents via fax. Kinda expensive but then since gas prices seem to be reaching for the sky everyday, I just go here and get my business done and over with.
The workers are nice and helpful enough. I’ve noticed that they have limited the pens by the fax machine, maybe because they grow legs and walk out the door?

Had to get something packed and then shipped — I had a prepaid label already. Girl at the counter was nice and friendly, told her I needed my item packaged for shipping and then I had a label already —
She took my item and asked if everything was secure inside and I told her yes, but she opened it to take a look anyways. I guess better safe than sorry.
Pricing was on par for the box & packing materials. It cost me $ 5 for it. Which might be even cheaper than the UPS store — but the UPS store uses popcorn filler and not just butcher paper.
All and all — nice place, clean store, friendly staff.