Abrams Coastal Properties

We are tenants at one of the rental properties this company manages. The home we rented is a 3,400 sq ft home in a premium gated community in Newport Beach that is about 15 years old. In the 14 months we have occupied the property there are things that needed replacement and/​or repair such as the water heater and master shower/​bath fixtures being full of sand, the refrigerator leaking water, door knobs falling off, etc. which has been bothersome but not a major inconvenience
UNTIL…I came home and the gardeners (that the landlord was responsible for per the lease agreement) were cooking their lunch on our patio furniture in our backyard. We kindly requested that the landlord hire new gardeners but that request was denied. After our privacy was violated and the management company chose not to assist in finding a suitable resolution, I submitted the list of items that needed to be repaired…
This is the response I received…
«Karla,
I received your email and wanted to respond to you in a timely manner, per your request. I’m the rental property manager here at Abrams Coastal Properties. I left a voicemail on Tuesday around 11:30am but didn’t hear back. I’m aware that you’ve been having some trouble both with the gardener and some maintenance issues in the home.
It sounds like the gardener issue has been resolved. My understanding is that the homeowner will be discontinuing her gardener at the house and you will be taking over those responsibilities with your own gardener and at your own expense. I trust this will resolve this problem for you.
Regarding the list of repairs you’ve requested, I’d like to refer you to the Addendum which was incorporated into your lease agreement, dated 10÷1÷12. Paragraph 10 states:
„Owner will be responsible for major repairs such as roof, heating, electrical systems and plumbing systems. Tenants will handle minor repairs including changing light bulbs, furnace filters, smoke detectors and carbon monoxide detector battery replacement, garbage disposal problems and minor plumbing issues.“
With the exception of the kitchen faucet (which has a part on order and will be installed by our plumber as soon as it arrives), all of these items are minor repairs, by my assessment. As a courtesy, I’m happy to provide you with the name and number of trusted contractors that can take care of the remaining repairs at your expense.
In addition, I spoke with the homeowner earlier this morning and she insists that all future communication be handled through either myself or Sally. She does not wish to be included in any future emails or contacted directly. Thank you for your cooperation in this matter.
Jarrod Frey»
1. There is noting minor in regard to repairing a stove, oven or refrigerator. Our addendum had a cap of $ 50 or less for items we would be responsible for.
2. The issue with the gardener was NOT resolved… they just refused to do anything about it. We have paid $ 1,000 in labor plus landscaping materials because we take pride in our home. Now that we are trying to terminate the lease early and find new tenants, the owners will not assume responsibility for the gardeners even though we did not sign an amended lease agreement taking responsibility.
I would strongly suggest not using this company or rent from a landlord that is. We pay our rent early every month, we keep our home immaculate and are not regarded in a manner that is consistent with the condition of our home and the improvements we have made while living here.
We have communicated with Sally, Hunter and Jarrod, between the three of them, nobody could read and email, gather accurate information and follow up in a timely manner.
My advice… find a property manager who cares for all parties involved.