Red Wing Shoe Store

**Poor Customer Service** I love my Red Wing brand. It’s the only work boot I’ll buy. I’ve been a Red Wing customer for the past ten years and have had nothing but great service from my local store, until the past three months. I have numerous pairs of boots and all are on my PM list provided by Red Wing. This is where they will send you an email to drop your boots off to get them conditioned at no cost. Well it was time to take my boots in and have the service done. I dropped them off to the sales member. On a Friday night and asked if they could be ready by 1pm the next day. He assured me that that could be done.
I show up the next afternoon to retrieve my boots and they couldn’t find them. After waiting for 30 min, a younger lady came out with my boots and handed them to me drenched in oil. After looking closer they put they put the oil on over grime and dirt. I looked up at the clerk and asked what they put on it and she replied she had to put a 2^nd coat of boot oil on them. Now, I know how to condition and oil boots, but this screamed a lie, followed up with inexperienced clerks. I’m going to guess that they didn’t start working on the boots until I came for them. Well, I told the clerk that she didn’t put the right conditioner on the leather. On the Red Wing site or boot model care page, you are to use mink oil or saddle paste on that type of leather. She told me that the guy didn’t put instructions on what to use. I kind of laughed and said thank you and went on my way. I went home and stripped the boots down and conditioned them the correct way. I hate to see this because it’s the customer service that’s lacking, not the boot. I don’t know what happened to the two older gentleman that used to work there, but I really miss there expertise and service for the customer. I hope this store gets better employees. I’ll come back when I hear that they get experienced people and not the kind of people that just want the paycheck. I will buy from the LA store until then.

If you like to be ignored then you should definitely come here! Will be ordering online from now on to avoid the terrible service.

I agree this store has really bad customer service the manager is worst than the sales mens. Not friendly at all, the only reason I still shop here is because I love the red wing brand it’s the most comfortable work boot out there.