Quest Imaging

Beautiful facility, great staff. Have been a few different times and I’ve never had a bad visit!

I have had ultrasounds and MRIs at the Stockdale facility. The staff is not patient– friendly and they certainly don’t like to hear suggestions or critique of any kind. The MRI is very loud — which is necessary, but the tech tried to insist that I wear these large headphones. I explained that I have TMJ and can’t have any pressure on my left ear or it will bring on excruciating nerve pain. He acted like he didn’t believe me, but then tried to push large ear plugs into my ears. I asked to do it myself. Then I asked for a blanket because it was very cold in the room. He said most people found the temperature acceptable and I’d only be in the machine for 15 minutes. He was brisk to the point of rudeness. The next time I called for an appointment for an ultrasound I was placed on hold for 10 minutes. When the clerk came on the line she asked for my date of birth. Since I was in an office with coworkers I asked if I could identify myself in some other way — perhaps my insurance policy number or name and address. The clerk said «I won’t make an appointment unless you give me your date of birth». I asked to speak to a supervisor and was sent to a voicemail. Customer service seems to be a thing of the past… Further, on my last visit I gave my insurance information and didn’t receive a bill — so I figured my insurance had paid it all. Nearly a year later I got a bill from Quest Imaging. I called my insurance company to find out why they hadn’t paid the bill; the insurance company said they’d never received a bill from Quest. The time limit had now lapsed so I ended up having to pay the bill myself.

I have had the pleasure of visiting Quest Imaging 3 times in the last two weeks for three different procedures. Each time, I was able to get an appointment quickly and easily. When I arrived, check-​in was brief and professional. The waiting rooms are clean and comfortable. And the staff? Wonderful.
I needed an IV for my last procedure (an MRI) and the guy that put it in was amazing. I didn’t even feel the needle. (I mention this because I know some people are terrified of needles. No need to worry here.)
The technicians/​radiologists were warm, professional, and comforting. And, best of all, my doctor had my results very quickly. I would highly recommend Quest Imaging for making a stressful time a little less stressful.

The MRI and ultrasound I had a year ago was routine, nothing special. But that aside, their BILLING staff is a JOKE!!! KEEP ALL OF YOUR PAPERWORK AND INVOICING INFORMATION. Make sure you keep everything your insurance sends you and take names and notes of everything they tell you. AFTER A YEAR I get a bill in the mail. Even after being told 6 months ago that my accounts were closed, nothing in the process, nothing left to pay.
All I get told is «sorry to hear that ma’am, that is your balance». They are cold and calculated. Now that I have left my HSA, the 2013 year end was has passed and I can’t use it now, the balance was a use it or loose it.
When I talked the guy in Nov2013 to make sure if anything else was coming so I could use the last of my HSA to pay for it. «No ma’am, I’ve check our records every which way, nothing in here under your account and nothing to pay period.»
I GET BILLED NOW (a year later then the date of service).
THIS PLACE IS A JOKE!

My wife went here for an ultrasound. Nothing remarkable was expected or found during the ultrasound, just a very run-​of-​the-​mill ultrasound to collect measurements on our unborn child. The facilities are very nice, modern and well maintained and that’s about where my praise of Quest Imaging reaches it’s limits. We waited in the waiting room for over an hour after the appointment time and the ultrasound itself was a one and a half hour affair. This is our second child, ultrasounds with our first child were no more than 15 or 20 minutes for the long ones. This ultrasound tech was clearly new and nobody was helping her out.
Fast forward a couple months after the visit and we get a letter from Quest asking us to help because our insurance isn’t being responsive to them and they need us to call and ask them why they’re not paying up for the servies we got. This is the first time I’ve ever received this sort of letter and was shocked. We have good insurance, all the doctors and medical establishments talk up my insurance, we’ve never once had a problem. So we call our insurance, turns out Quest had already been paid and it was long enough ago that it wasn’t likely these letters just crossed in the mail, it had to be a mistake. So we call quest back, leave a message no return call. We call again with no call back and on the third try several days later we get ahold of someone who is flippant about the whole thing and says, «Oh yeah, I don’t know why you got that, your insurance already paid. Just go ahead and ignore it.»
No apologies for the wait time, for the time it took to do the ultrasound, for not calling us back (twice) or for sending out a letter in error that took up a bunch of our time. It was all just so very matter-​of-​fact that I have to believe that they think this sort of service is normal. Next time a doctor tries sending me to Quest, I’m going to ask for alternatives because they handled almost every aspect of this visit poorly and just didn’t seem to care.

The place is real nice looking and up to date technology. However, I would have to not recommend it based on my experiences today. On the 14^th of June I scheduled my MRI for my Jaw for the 19^th of June at 6:45 am. When I showed up for my appointment, apparently it was rescheduled for 7:15pm with no update to me. My wife missed some work for this appointment, and there was specific medical reasons why the MRI was asked to be done in the morning. I asked the receptionist for a printout of my appointment or something tangible so I have proof when my appointment is now, she scoffed and said she sees no reason why I would need anything, that the appointment is in the computer. They did state that they could try and fit my appointment in, but it would take over an hour and it wasn’t guaranteed.
Edit: Was called back by the supervisor Debbie and everything was resolved to my satisfaction. What was done was done, but they did what they could to please me now.

I have been sent here on and off over the years for a number of different procedures — x-​rays, mammograms, ultrasounds of both the breasts (is the term bosoms more appropriate with a mixed audience? Let’s just refer to them as my bodacious ta-ta’s if the topic comes up again) and a thyroid ultrasound.
As you enter there is a reception desk where you are greeted, your paperwork accepted, and then directed to a comfortable waiting room. There are television sets and magazines, but I am usually busy on the phone or bring my own reading material. I have never had to wait longer than 15 to 20 minutes and often the wait is even shorter. You are ushered back to one of a number of tiny rooms — let’s consider them walk in closets with high aspirations — to meet one on one with a representative who goes over your paperwork in detail with you, makes you sign a million papers (yeah, sure I read all of them before I signed them — I also read the itunes terms and conditions, too — NOT) collects your money, and answers any questions you have. I think that it is nice that they give you a private room and a comfortable chair to go through this part of the process instead of making you handle it at the reception desk in front of all the other «customers/​patients».
They have very nice changing rooms, one for men and one for women where you can change into their ‘scrubs’ sometimes just the top, sometimes tops and bottoms depending on the procedure. There is a roomy bathroom, a changing stall, lockers to keep your stuff in (they give you the key to carry with you), and a comfortable seating area with fairly current magazines.
All of their employees have been friendly, upbeat, and positive and they put me at ease no matter what procedure I am about to undergo. The whole place looks like it was done by a decorator (albeit not a very expensive one) and looks comfortable and sterile.
A big double thumbs up and 4 stars.

Great experience. Put my 13 yr old at ease about her tests. Very professional staff.