Greyhound Bus Lines

So, I understand that this is a very cheap way to travel. I had never before taken a trip on a greyhound bus. I expected a semi uncomfortable trip. But what I got was far beyond my expectations. I bought a round trip ticket online from LA to Bakersfield. A short two hour trip. Figured I could be slightly uncomfortable for that long. Wow, was I wrong. The bus seats were incredibly narrow. I’m not a big man. Very average size in fact. On top of this, the bus smelled like I was sitting in a portapotty. I was nauseous for the entire two hours. Then there was my trip home. Which didn’t happen. When I got to the station in Bakersfield, the incompetent and rude staff told me I was suppose to print my ticket out at home. After showing them my email receipt that clearly stated I could pick up my ticket at the station, (which I did in LA with out a problem by the way) they told me they could not give me a ticket. So here I am stuck in Bakersfield with no way home, and no customer service line to help me, because they do not work on the weekends. So bravo greyhound. You have managed to run the worst company I have ever had the displeasure of dealing with. Thanks for leaving me stranded in the cold. I hope you go out of business soon so no one else has to go through what I have.

Worst customer services ever!!! Walked up to the counter to ask about an arrival time (my elderly grandma was traveling alone) & the clerk was talking to someone in the back office. He saw i was there waiting. Looked at me and continued his conversation. 15 minutes later, he came to the counter and said «yes?!» I asked my question and he answered it, sounding very irritated. I came back an hour later to see if the bus had arrived, it looked like nothing had arrived, so i asked him again, he said its obvious its not here yet. After that i just waited in my car. I came back another hour later, i walked in to see if it had arrived, and he quickly went to the back. If it weren’t for my grandma traveling alone, i would have not set foot in this place… If you don’t want to deal with people, dont work in customer service.

Actually pretty nice. Black leather seats, so I was happy to use my sani-​wipes. WiFi (I didn’t use it but it’s good to have), and a power outlet for every seat.
I’m doing this review to give a tip. I sat in the row directly in front of handi-​cap seats. I’m feeling like I cheated myself out of a couple inches. Appears the rows are a tad in roomier elsewhere in the bus. Just an FYI. I’m 5’10″ with sometimey knees. I wish I had 2 more inches to stretch my knee better. If you’re like me, don’t choose these seats.

If youd like to experance horrible customer service this is the place for you! Paid for a ticket for 430 am ride, stood in line to redeem the ticket and the male clerk (heavyset tall mexican) was busy having a personal conversation… guess it was more important than helping me the paying customers… gave it a good 10 minutes and then asked the clerk if he could help me… his reply yea go back to the other line. I then informed him i was in that line but no one came over to help me… he said step over there ill be there in a min… another 5 – 10 mins he decided to end his very important conversation and help me. Now its time to load, however, the bus driver is having an important conversation with another coworker. Now im waiting a good 10 minutes… i ask the male (mexican) bus driver for help he tells you dont talk to me like that and you can step to the side… im like okay then he continues to have a convo tells everyone else to go to the other side and im not getting on this bus. Im like what are you talking about? He says to catch the next bus… here comes security, a black older women. Has no idea whats going on. I tell her what the bus driver said and she says oh okay well then your not getting on. Wow… i head back in side, i ask for a refund the same busy clerk from earlier refuses to give me a refund and tells me to wait for the next bus but did not want to issue me a new ticket. he just walked away. When i asked for a customer service number he said grayhound doesnt have one look it up… So since greyhound doesnt a number to insure better customer service maybe Unilocal does…

Please don’t take the greyhound, I’d rather you walk to your destination!
The greyhound terminal in Bakersfield is beyond small. Pack too many people in there and it’s reminiscent of sardines. The buses are usually late or off track. Greyhound is known for badly overlooking.
Ride a bus from Bakersfield to LA for a medical emergency. Was suppose to get to LA in 2 hours 15 minutes. Bus broke down on the freeway left Bakersfield at 10:15 didn’t get to LA til 3:45pm. The same bus we were on broke down the day before on the freeway. Instead of them not risking taking that bus they didn’t give a Damn and used it anyway. The bus smelled like crap due to everyone using the toilet. I refuse to use the toilet I’d rather die or blow up from holding my urine. The drivers always got a foul attitude also. Half of the time the outlets are not working.
Greyhound is cheap but not worth it. Please take the train.

The customer service is about the worst I’ve ever experienced. Every call is outsourced and there is one manager for the entire greyhound corp. Hey greyhound cut your profits a bit and invest in English speaking help. Next time I’ll rent a car it’s not worth the hassle not to mention risking my life at shady bus stations.

WORST POSSIBLE EXPERIENCE OF MY LIFE! Will NEVER take a Greyhound bus again! I took the bus from Bakersfield to Fresno and NEVER have met so many RUDE ticket takers… I had a self-​printed ticket (because I did an e-​tkt online) but I had stapled it to my own personal notes and travel itinerary. When I went to check in, and the guy asked for my ticket, I pulled out the stapled papers and went to separate my ‘personal items’ from the actual ticket, this jerk just grabbed it all and said ‘don’t separate anything’ .and I went to take it back telling him he doesn’t need to see my ‘personal items’ that «I» had stapled to the ticket and I will separate it myself, and he wouldn’t return it to me, and threatened to ban me from getting on the bus if I didn’t let go of the papers! I couldn’t believe what I was hearing… this was insane! …and then after checking me in (and READING all my PERSONAL attachments), he finally gave it back to me, and then when I was in line, I set down my suitcase to free up my hands and started to separate my ‘personal’ items from the actual ticket printout, when the ‘boarding’ person grabbed it from my hands, and told me ‘NOT to separate the ticket’…and the same shit happened again with this guy, telling me if I don’t let go of all the papers, he’ll ban me from boarding the bus! I was Livid! I couldn’t believe these ‘back woods bums’ and how they treated people! …and THIS is what Greyhound considers ‘FRIENDLY SERVICE”!!! STAY FAR AWAY FROM THESE NUT CASES who are SUPPOSE to be the people you TRUST to get you to where you are going SAFELY… these are the INSANE people they are hiring! …and to think I had to PAY for this SHITTY TREATMENT they call a ‘public service’!! I would have given them 10 NEGATIVES in Rating if I could! (Plus the bus terminal is one of the ‘sloppiest’ and ‘dirtiest’ I’ve seen compared to any others… Bakersfield obviously couldn’t care less about the condition of their terminals or the comfort of their passengers… here their MOTTO is: just PAY UP and SCREW YOU!).

i dont know what type of operation these clowns are running but if you need to be somewhere in a timely fashion this is NOT the way to travel!!! My son has a plane to catch with a 12 HOUR window and it does not look good. His original bus was paid for and confirmed for 3:05 PM and they overbooked the bus and promised to be put him on the 7:20pm bus and it is still not there 8:07 pm!!! There will be major repercussions as it is, let alone if he misses his 5 hour flight home!!! This will be tweeted, instagramed and facebooked all over the country trust me!!!

This place is terrible. Isn’t very clean and bathrooms are gross. They even overbook their buses too. There were 7 other people that weren’t able to get on the bus to their destination like me. Been waiting for the next bus for about 4 hours. This place is just terrible…

Well where do I begin, either I’m full of bad luck or this station is full of sh*t. Not only are the employees rude, the buses are always late & the drivers are always cranky! I always say if you dont like your job then switch it. This place is packed with bums, addicts & people fresh out of county. Never am I comfortable when I am here. On the bright side I always get where I need too, late & traumatized but I do. P. s: on weekdays the price is worth it.

This station is the best! I love their set-​up the best! The staff is always so nice and helpful! I give it 5 stars. Keep up the outstanding work. THANK YOU!

No. No. No. No. Take the amtrak! Its a bit cheaper than the amtrak, but i dont think its that much of a big deal. People here are nice, but the bus tends to smell a bit and a few drivers are douches. One of them told me that i would be kicked off because the other driver didnt take my ticket. Like wtf. Hes an old guy, but no need to be grumpy like that.

I’m only giving 1 star for this place b/​c I’m required to. 0 stars is too much for this awful place.
Booked a trip from Bakersfield to LA on a Saturday. Arrived that the station 1 hour before my trip (as directed by the website) only to be told that the bus was 1.5 hours late. When asked what was wrong, the attendant told me she didn’t know and has no contact with the buses. Uhhh… what kind of transportation company runs with no contact with its transportation??? I then asked how sure she was if it was 1.5 hours late and if it would arrive earlier. I then get a snappy answer from some janitor-​looking fool behind the counter, saying that they don’t know and can’t find out. First off, who the hell does this guy think he is talking to customers like that? Secondly, since when did Greyhound let janitors handle its customer service??? Great service, tool bag! Additionally, they won’t offer any type of refund, even if their service is AWFUL and buses are late.
Finally, the station is absolute garbage. There were no lights (apparently the electricity was out…) and bums were panhandling outside and inside. BUT that didn’t prevent the only out-​of-​shape cop in the station to come up to me and confirm that I had a ticket. Hey, asshole! There’s a bum sleeping in front of you. Why don’t you go ask for his, yeah?
My ardent recommendation for any potential customers is to spend the extra money and go amtrak. I haven’t even tried them yet, but I already feel 1 000 000 000 000% more comfortable with them after just speaking with a customer service rep for 10 minutes regarding the return policy and schedule. TRUST ME! They are so much better and are WORTH the extra money if you are traveling by bus/​train.

The staff can be quite rude and very inpatient. When delays do occur, not very much information is given to let people know any sort of status update.

I rode a Greyhound Bus once from Bakersfield to San Diego. There was no good safe parking close to the station, so I found a covered parking garage and lugged my suitcases a couple of blocks. The bus terminal was filthy and there were sketchy people loitering about. The whole terminal smelled like urine, but the bathrooms were even worse. The bathrooms were so DISGUSTING I decided I could pretty much hold it FOREVER and chose not to use them.
The bus itself was very nice, both comfortable and clean. The trip felt like it took forever making a number of stops, but it wasn’t unpleasant. I changed busses at a station in Los Angeles and, while not looking great, it was certainly cleaner than the Bakersfield terminal. The bus got me where I was going safely and comfortably, but I caught a ride back to Bakersfield with a friend rather than have to take the bus for a return trip.
3 stars for the Greyhound bus itself
1 star for the gross and disgusting bus station in Bakersfield

Dirty place. Bathroom is unuseable because it’s so disgusting. Womens restroom has been out of order for at least 1 week. Area is hot and looks unsafe.

I hate this place, seriously. I hate everything about Greyhound. So this station is actually one of their better ones believe it or not. The buses are always dirty, some of the people on the buses are dirty, the drivers are unfriendly, as are their rude station workers. Ouch. I hate to say it, but don’t use them unless this is your only option.
I have found that its better to just dig a little deeper and take Amtrak whenever possible, as to avoid Greyhound like the plague. Sometimes you even have to stand because there are no seats, or people laying down on the seats, etc. Just horrible.
As a nice bonus, this station also serves as a drop off point for recently released criminals. They are not only easily identified by the sheriff deputy watching them buy their ticket out of town (so they get their ID’s back), but by their lack of manners, and wrinkled little paper bags with a number written on them with a permanent marker.

This place has like no parking. The area around the greyhound is über ghetto. We were in line and there was literally a crackhead behind us. She kept scratching herself and another lady was like «Are you a crackhead?» The crackhead busted up crying and said yes. Ex-​covics use greyhound right after they get out of prison. In summation these people make this place ghetto. Customer service also sucks they just don’t care. If you have a choice go Amtrak instead, even if you have to pay more its worth it.

Another one of the longest overnight waits of my life occurred here. This particular location lacks something that every building that customers visit in the California desert should have: air conditioning.
The summer nights in Bakersfield can be very high on the temperature scale. It was easily 100+ degrees in the waiting room at this Greyhound. The people working here seem very incompetent and unhelpful. They didn’t seem to care or do anything about the temperatures. I was forced to sit outside for fear of heat stroke. This was after my one mile walk from the Amtrak station.
Thankfully I wasn’t bumped from the bus that I had to take, because 3+ hours of that heat in the middle of the night was enough to make me want to die. It was such a sigh of relief being on that bus with tons of nasty people, believe it or not! Why? The bus actually had a functioning air conditioning system. I was smart to sit near people who had been on it a while and away from those that had been in the Bakersfield terminal… I’m sure they didn’t smell all that great.