I ordered a couch from IKEA, and this was the company that was contracted to deliver my couch to me. I wrote out facts about the length of time I waited for my delivery, the way I was treated over the phone, and the location and condition of the product when it arrived. I called IKEA and they were so embarrassed that they refunded the delivery fee. Express Delivery has threatened to sue me for slander, so I can only write on here that you should use this company with caution.