Big Brand Tire & Service

Been here two or three times with multiple cars and always had a great experience. Never felt like I was being upsold– they always offer extra services of course, but are honest about what I NEED and DON’T need.
Quick, efficient and friendly staff, what more could you ask for?

I use to go here before, however I recently visited again after a few months and I noticed that I did not get the same costumer service as before. I stood there for a few minutes, there was no hi I’ll be right with you or anything. I also noticed there was a couple of new guys there, they either need to hire new guys with more experience or get the other guys that use to be there.

Big Brand Tires is the first place that i call when looking for Tires. They are always helpful especially that the type of tires i use are hard to find. I called last minute they were able to find a location that carried my tires and set me up appointment. My appointment was set up for a half hour from my call. So I was able to leave work and go straight and get my tires changed. I love this place they are always friendly and helpful. Also, always remember to check in with Unilocal.Big Brand will thank you for and will give a free shirt for checking in. Thanks to all the wonderful staff at Big Brand Tires.

Quite possibly the very worst experience I’ve had with any automotive shop in the history of my 20 plus years of driving.
Dropped my car off on a Friday at about 12:30 in the afternoon because I needed to have one single tire changed and an oil change I was told it would be 2 or 3 hours, no problem. I’m only off on Fridays and Saturdays and a few hours wouldn’t be that big a deal. Around two hours later I get a call telling me they have broken the ignition key off in the ignition. Really?!? I have a crappy car, 1988 reliant that I got from my grandmother while I am finishing my 72 Monte Carlo. My grandma took it to all its regular services and I have maintained it as well. In almost 30 years of being in the hands of mechanics no one else has forced in the key (UPSIDE DOWN) and then turned the key until it snapped.
So they tell me that they ordered a new cylinder for the lock and when it gets there they will replace the ignition (WOULD NOT CALL A LOCKSMITH) so the part gets there at 4 and I come back to check on it and it’s obvious the mechanic changing it has very little idea what to do (again should have called a locksmith) and finally completed the ignition swap at about 5:30.
So now at 5:30 my car is exactly how it was when I dropped it off at 12:30, except for now it has 3 keys, the old key that used to work the ignition and the door locks the new ignition key and the trunk key.
Here’s where it gets really bad. THE IDIOT WHO TRIED TO START MY CAR BROKE THE TRUNK KEY OFF IN THE IGNITION!
So is this point I have lost my mind. I tell the manager how unacceptable this is, they can’t get in my trunk where my tire is because my mini spare is on the car so after wasting basically my whole first day off out of 2 I leave with the understanding I’m going to have to come back the next day so they can have an actual locksmith come out this time and make me a key that fits my trunk. The manager tells me to call before I come down and they will call a locksmith and have him there by the time I get there. The next day I call about 9:30 and tell him I am leaving, I get there at 10 because my house is about a half hour away and I had chosen this location because it was close to my work and I could go there and wait while the repairs were performed.
I get there at 10 a.m. at which point they call the locksmith, there was none waiting when I got there. The locksmith is able to use the lock cylinder from the glove box to fabricate a key that will also fit the trunk. They change my tire because it was a safety issue and I tell them to skip the oil change. Super roasted by this point because this is my other day off and I’ve already spent a couple hours dealing with this. By the time all this takes place at about 12:30, I tell the manager how heated I am, and about the fact that my car that I dropped off yesterday now needs 3 keys instead of 2. He tells me if I leave it there a couple more hours they can fix the lock cylinder that have the key stuck in it and I will only need two keys again. Really!?! So basically I needed to waste two full days of sunlight in order to get my car a tire changed because I am NOT going to ever let them touch it ever again other than the fact that I didn’t want to drive on my mini spare any longer. I would never let this place work on a lawn mower. Although they did comp the tire is simply not enough in my opinion for the entire waste of two days and the gross negligence they displayed.
TL;DR? This place has incompetent employees that are not qualified to be working on things in the automotive field

This was my first time at big brand tires. I didn’t pick the place, my dad did, so that made things kind of weird because he made my appointment for me. I was a little annoyed because when they made the appointment over the phone, nobody offered my dad all the extra services they offered me in store that cost extra money. They should have quoted him the price with tire warranty and what it would cost if I need alignment. That alone really irritated me because I wasn’t expecting to pay $ 150 more than what my dad and I were told; however, I can forgive that weird way of dealing with quoting.
I wasn’t very impressed with the guys that work there. They were really aloof and awkward. You never knew when you were done with the conversation with them because they rarely made eye contact and rarely used conclusive statements.
The reason I was impressed and why they got 4 stars is because although they weren’t people oriented, they rocked my 4 tire change and alignment. My car drives way smooth and awesome now! Plus when they found out it needed alignment, they were already closing up and went ahead and did it anyways in about 15 – 20 minutes. That part of the experience was awesome! I would go back, but probably not for every service they offer.

We went today to buy 4 large tires. Waited around 15 or 20 minutes for service… the clerk then helped someone else that came in behind us! Horrible customer service. We are taking our business elsewhere!

Today, I went to Big Brand Tire on 21^st in Bakersfield. I originally ONLY went in for a quote, but when I met Luis, he helped me put together a tire package that was competitive with the «other» big tire stores. Thank you Luis for your help and «price matching» with those other guys!!! Very satisfied customer!!!

The customer service here is very good. They get you in and out as quickly as possible. I had a problem with the balancing of my tires they told me to bring it down and within 40 minutes I was in and out of the shop.

I’ve gone to two locations and both times received great service by professional staff. They also have a road force tire balancing system that has the installer rotate the tire on the wheel until it’s balanced correctly.

This place is the bomb in customer service! I was in from out of town and I needed 2 new tires, an oil change, and an alignment. They took care of everything! Tomas the employee who helped me even drove me to my hotel rather then getting a cab.
I would recommend this place to everyone. I have never been treated so well. Thank you Tomas!

I would recommend buying tires from this business when on special savings only! Other than that do not attempt to have repairs done. Do «NOT» be bamboozled by the extra services they say needs to be repaired on your vehicle. If you do, sad to say you’ve been had!
Sent my wife here to get new tires… sad to say I knew they would bombard her with gimmicks and deceit. I figured its my first time here lets give it a try to find out if this business is honest.
Come to find out they are «NOT» an honest driven company with dishonest employees that try to swindle your hard earned money. Granted I’m not well off and work very hard a place like this should build a better communication with customer needs not theive, lie and take advantage of woman or any customer at that!
***BEWARE**BEWARE**BEWARE** BEWARE***
BEWARE of this business!!! STAY AWAY!!! I am also a certified mechanic. BEWARE of the employee behind the counter named «LUIS» he is a «CROOK» and has no integrity!
Luis told my wife our vehicle needed new front brakes, that our brakes were 2 mm pad thickness and were in danger of further damaging other components «because it was near metal to metal he says!». Luis also stated the rear shocks were leaking and needed to be replaced. Last but not least it needed an alignment.
I am well knowledged on car repairs… got home checked the brakes and had more than 2 mm, it had 10 mm padding left on both front wheels. Well the rear shocks, shocked me when I was told they needed replacing I just replaced them. LOL! The truth about the alignment is I figured it needed it with new tires so I made them give me a deal on alignment!!!
Don’t be fooled! Be aware, be smart and bring a trusted person with you when you make car repairs or what not. You’ll save money and headache against sharks in a cut-​throat business!

The days of companies doing what they say they will do for you are long gone. This is a sad realization because prices for services continue to go up and the quality of those services continues to plummet.
I took my car to Big Brand Tire & Service for an oil change, tire rotation, and lube. The service includes the topping off of fluids and the lubrication of major points. All they did was change my oil and rotate my tires. I am only sure of that because I actually saw them do it. My windshield wiper fluid was almost empty and my brake fluid was low before and after I got the service done. Don’t plan on returning to this location. Possibly in the future I’ll try them again, I don’t know. But one thing’s for sure, check behind EVERYONE that touches your car or performs any other service for you. And do it BEFORE leaving the place of business.

This business has served me so well every time I needed them!

We have been a customer of Big Brand Tire and Service for so many years and I always have a pleasant experience with the company. We have a fleet of vehicles that needs regular maintenance and service and Big Brand always does a very detailed inspection and provide an accurate, honest and professional work on our company vehicles. The staffs are very accommodating and friendly. Big Brand guarantees their work and offers price matching especially when purchasing tires.

Respectful and friendly employees. They even offer rides back to your work if you ask. They seem to do a good job because my coworkers take their cars there.
The only negative is finding a parking space since it’s located in the downtown area.