Appliance Repair Specialist

Was scheduled an appointment with this company through Jenn Air. The appointment was confirmed by a call back and confirmation was made for a day I was off work. I sat all morning waiting for someone to come; I called them to find out what happened, the secretary was kind and apologetic but left me on hold for ten minutes without checking back and letting me know they basically dropped the ball and lost my appointment. After being on hold for an additional 20 minutes I waited for a manger to explain their end of it! Basically he would not take ownership of this mistake and blamed it on the computer. Bad business, bad customer consideration in my opinion. (They came so highly recommended by Jenn Air too!)

Appliance Rapair Specialist has been a terrible experience for me and it looks like for others too. I had a service tech come out and do damage to the drawer front under the microwave that was supposed to be serviced and they have failed to take responsibility for the damage. They have also taken $$ for service that was never completed. I have been told by Josh that they will refund but I have lost faith. Josh has terrible customer service and I have now complained to Kitchen Aid for the 3^rd party Warranty people they recommend. Adrew Parson has also been of little help with the situation. I recommend using another service.

Bunch of yahoos !
We have a problem with our Jenn Air Fridge in Fresno. These yahoos were assigned to us by Jenn Air. They never called to confirm the appt — we had to keep calling. Then, they show up, give us an estimate and leave. Jenn Air told us that the entire repair was covered, but these guys keep telling us to pay up first, as Jenn Air has not done so. There is a guy there called Phil, who is very inefficient, does not respond to us, and keeps lying to us about what Jenn Air said. This guy does not get back to us, and is most inefficient in responding to our calls. How do these guys remain in service?

Recently purchased a new 48″ Jennair buit-​in refrigerator which had to be swapped out with my old one. Both refrigerators very heavy and extremely cumberson. The staff supervised by Fernando couldn’t have pulled the job off more professionally. When the job was done, I carefully checked, and there were no nicks, marks or dents on my floor, ceiling, granite, wall nor on by beautiful cabinets. IN SHORT, THE JOB WAS PERFECT. The other guys, as part of the team worked well together and were very nice. The job did not take as long as I feared it might, and they cleaned up everything. I very enthusiastically recommend this company

I was a bit surprised to see so many negative reviews for this place. Maybe things have changed drastically over there or maybe I just got lucky, but either way, I’m very pleased with the service I have received. My Whirlpool dishwasher stopped functioning properly and it was thankfully still under warranty, so I made an appointment and they set me up with Appliance Repair Specialist. The person I spoke with to confirm my appointment was very friendly, as was the repairman Jim. He showed up in a timely manner (within 30 – 40 of the given timeframe, which is impressive considering I live nearly an hour away) and quickly diagnosed my problem and said he would order the necessary part.
Exactly a week later, I got a call from Jim stating that he was in the area and wanted to know if he could drop by to finish the job. He arrived shortly after and had everything fixed up within the hour. He even let my 4-​year-​old son «help» by letting him watch, guard the tools, and hold on to extra bits. After he left, I ran a load of dishes in the dishwasher and it seems like it’s actually working better than it did before it broke! Of course, that may simply be because I haven’t been able to use it in over a month. Regardless, I’m quite pleased. I can only speak based on my personal experience, but I would definitely recommend these folks. Keep in mind, however, that the repair was free thanks to my warranty, so this is based solely on the service itself and not their prices.

I really like this company, reliable and honest, great service. The gentleman Eric has came out and fixed my washer twice and another guy has came from this company as well. He is very respectful and fast paced. thanks so much for the awesome service. This is the only repair company I will use for now on. defiantly recommend to others.

I hate this company, they lie, they cheat, and they steal your hard earned money! I think we will just buy a new machine. it’s cheaper then having them come out and misdiagnose my machine 3 times already! Where did they train, TOYS R US?

Whirlpool had a safety recall and I was given Appliance Repair Specialist 661−587−1300 The girl in this office was nice but when I asked questions no one would get back to me. I tried to get them to see about other work while on site, but they would not get back to me. call after call nothing till I pushed they said the repair that was needed would be $ 800.00 the part from Whirlpool was $ 177.31 but they wanted to change $ 675.00 plus labor to install it. when I asked about the price they said where they get their parts that this was the price. I advised that this price was from whirlpool and much better could ou get it. so I told them do the recall only. they tech came out on time I handed him the part they sent for the recall. he looked said it was not needed and the reapir for $ 850.00 was the only thing needed. I told him no and he wanted to charge me a service fee for the recall issue. I told him no and then he advised oh the part he now wants to change out so he could be paid by Whirlpool. I said you just told me it was not needed and I kicked him out of my house. I can’t understand why Whirlpool would be with a company like this. YG

I got their name from Kitchenaid. I have a microwave that had a lightbulb go out. I told the company ahead of time that I wanted nothing more than to have the lightbulb replaced. I immediately got a phone call from a workman trying to upsell me (you may need this, that…) — I told him we are not interested in any major repairs. The repairman showed up, and when I asked him if he had the bulb, he said yes, in his truck. But he had to explain that it would require a lot more (without EVEN looking at the unit, and he would have to charge me for TWO men to remove the unit. I told him ONE guy had removed it last time, and he said yes, he could do it himself, but would have to charge me for 2 people (he also weighed about 250 – 275). This company is all about selling you more than you need. I would NEVER use them again and reported them to Kitchenaid.

I totally agree with Patrick B, I had the exact same experience with Erica. She doesn’t listen, she talks over her customers to get her point across. She is rude and disrespect, her representatives are lazy and are not concern about the problems with the customer’s appliance. I would never recommend this company to repair my appliance, due to warrant issues, I am forced to use them. I will take all the necessary steps to ensure warranty issues are handled by another repair company

The first day the technician was scheduled to come out, he didn’t. No phone call either. I understand when you are last on the schedule sometimes appointments may be pushed to the next day, but a phone call letting you know is only good common courtesy.
So the next day the technician came out as scheduled and diagnosed the problem. He told us the office would call us to set up an appointment by Monday, when the part would be in. I wasn’t taking any chances so I called the company Monday. Erica, the office manager told me they hadn’t set up their Tuesday schedule and we would be on it, to expect a call that night with the appointment time. No phone call, again.
So I called Erica Tuesday and she gave me the appointment time, no problem. The technician came out and put the part in the washer, but then said something about the «mother board» registering bad. So he said he would order the part and the office would call us by next Friday when the part was in and schedule the appointment. Of course, that Friday rolled around and no phone call.
So by the 5^th week and no phone call, I called the office again only to find out the whole time they never had our correct phone number. Sure honest mistake, but you think they would have asked for it when I called in the past or had the technician ask me for it. On top of it all the Erica, the office manager, blamed me for giving her the wrong number! Well I know I gave her the correct number, I know my telephone number. Could it be she could have written it down incorrectly??? I think so and why not note it in my file, so the many times I called them, they could have asked for it. No apologies or acceptance of responsibility from Erica or the company.
Erica also told me the technician had schedule the appointment in my home and had given me the time. Not true. Never at anytime did the technician give me an appointment. If that were true, then why did he not come back to my house ever, unannounced. My whole family was home for 3 weeks of Christmas vacation with the flu, so we never left the house except to go to the store or doctor’s office. The 4^th week, I was home taking care of my little one and never not once did the technician ever come to my house. Of course, they insisted the technician told me about my appointment before he left my house the 2^nd time even though I told them he did not even if he notated it in his notes, which really means they were calling me a liar.
When the technician returned, I asked him if he had scheduled the appointment while in my home the last time and he said yes. I then asked him why had he told me to call the office for the appointment time instead of giving it to me while he was in my home. He said he did. I told him he did not. He said he thought he did. I told him again he did not. He fumbled around and said something about he usually does and doesn’t know why he didn’t. Later I found out Lowes had called to confront them about their shoddy service and lying about the whole process. So, all I can surmise is that he was covering his tracks.
So finally, 5 wks later, I thought my washer was working until it flooded my laundry room. Basically, I think this company was going to take me «for a ride», making the warranty company foot bogus bills. I think they would have continued if I didn’t call Lowes to complain and fill them in on the delays, including the questionable washer issues. I also think the flooding of my laundry room was not accidental, either the technician did something purposely in retaliation or planned on causing more issues so the company could keep billing the warranty company.
I will never call this company again because of what a hassle it was and their indifference to my plight of having a house full of sick people, with myself or my husband not having the energy to carry laundry to the local laundry mat. And yes I did let them know my circumstances and they returned my patience with them without out a drop of concern, professionalism or acceptance of the delay and inconvenience they put me through.
So in a nutshell if you decided to use this company you will need to make sure they have your correct information at every encounter and call at every opportunity to make sure they come out and finish the job in a timely manner. Expect for you to have several repair issues besides the original issue and don’t expect common customer courtesy or professionalism.
PS. I know if I didn’t call Lowes, who the warranty was through, the appliance company wouldn’t have finished the job completely or right away after my last call to the appliance company. Thanks Lowes for the loaner washer and helping get this company moving!
Update 01÷18÷15
Lowes is tired of dealing with this dishonest company and is ordering a new washer for me, instead of letting this company steal their money. Thanks again, Lowes!

This company is extremely unprofessional and when trying to explain my concern as a customer I was the attacked verbally on the phone by Erica their operations manager who claims to also be the owner of the company. After the first delivery and repair service was canceled on me the second was also not followed through with. 10 minutes before my supposed an appointment time I called to get a more exact time if possible to ensure I was at my house for the repair person. While calling I was told that my appointment was not going to be able to be kept due to them not having the part. I was very concerned (as I have a day off work and I’m a working person therefore calling off work to wait for a repair man cost me money). After waiting on hold for 20 minutes to try to figure out a resolution I was transferred to two different people and finally Krystal who is extremely extremely rude and sarcastic. She had zero apologies for her company not making the appointment and causing any inconvenience nor was she interested in hearing the customers concern. I simply wanted to explain as a customer who is making there company money that it was unprofessional to tell a customer who is calling to see when the repair specialist was coming 10 minutes prior to the confirmed scheduled appointment they wouldn’t be coming. Not following through on a confirmed scheduled appointment is very unprofessional especially that it happened more than once. The last thing Krystal said to me was do you want an appointment or not and when I said yes she abruptly hung up on me. I called Lowe’s and explained to the manager the type of business they had me dealing with for the repair of my brand new washer. Fortunately Lowe’s employees individuals whom are always professional and their manager is switching the repair shop. I would not recommend this business ever. Mistakes do happen but how a business try’s to seek resolution is key.

We just purchased our Kitchenaid dishwasher and a week went by and it stopped working. I contacted Kitchenaid and they send out this company and they arrived when they said they would, they called when the tech was on his way, and he was very pleasant and explained everything. No issues with this company.

I never even got service! This is the company Lowe’s uses when you buy the extended warranty. They never returned my phone calls. My husband finally got a hold of them and he got them to call me. I’m a teacher, so I need notice or I can’t get a sub. I was guaranteed a late call, but then the tech tried to come at 3:20. I said I’d be home within 15 minutes, and I was, but the tech had already left. He never even called me personally. The customer service rep didn’t call me either. I finally called them and they said I wasn’t home when I said I would be. I was home, and if he was leaving he should have called to tell me. Alex, the customer service rep was rude! He is the worst customer service rep I have ever dealt with. I will not be using this company. I will be calling Lowe’s and asking them to send a different company for service. Meanwhile, my fridge has been out all week!

Worst company in the world to deal with… Erica, who claims to be the office manager does not listen to the customers concern and would not allow me to speak to anyone over her. She relys on an automated system which is as good as the people putting the input in. I own and operate a large property management company and will never use them again. Word of mouth is the best form of advertising!!!

I’ve called this company multiple times to get a quote on a repair for my dryer. They never even called me back. EVER. What gives??? My money not green enough???

Warning! Do not give this company your business or be aware if you do. I was under my one year manufacture warranty and used them to diagnose my refrigerator. To make a long story short they ordered a compressor for my unit, got paid out on it, and never replaced it! I am reporting them to the business better Bureau and currently working to escalate this through Lowes/​samsung and court. If anyone has had a similar issue as a consumer with this co. please contact me janet 661 666 1902.(zero stars)

Technician misdiagnosed the problem with my washing machine and won’t refund me the diagnostic fee of $ 85 I paid. My 3 year old Maytag washing machine started giving me an error code of F51. I called and scheduled an appointment for repair. The technician named Andrew arrived on 9÷28÷13. He diagnosed the machine as needing a new rps sensor kit. He said he would have to order the part on Monday. I paid the $ 85 diagnostic fee and told him I would let him know Monday if I would go ahead with the repair. He told me either way he was ordering the part because these go out all the time. He emailed me an invoice for $ 195.74 for the repair to be completed not including the $ 85 I already paid for the diagnosis. Monday morning 9÷30÷13 at 8am I called back to let them know that I would go ahead and move forward with the repair, there was no answer. I called back at 10am and asked when they could come back to repair the machine. The girl said she didn’t know, but she would call me back and let me know. By 4pm Monday I still have heard nothing. I start looking for another repairmen. I found a number for Quality Appliance Repair Services. The owner, Mike answers and I tell him the diagnosis from Appliance Repair Specialists. He picks up the rps sensor kit locally and is at my house by 5pm. He lifts the machine tightens a bolt that came loose, ran the machine and it works fine no more F51. He told me he’s never had to replace and rps sensor on a Maytag. I call Appliance repair Specialists and speak to Erica about a refund for $ 85 I paid because it was not diagnosed properly. She says that her supervisor is on vacation and won’t know anything until they get back. She goes on to say that there’s no way I will get a refund because the technician did his job. I believe if he did his job it would have been fixed 9÷28÷13, when he came out. I feel completely ripped off by this company and don’t know how they are in business treating people this way.

I have used this company several times. I run an appliance store and we used to service the appliances as well. The other review that’s on here is way off base. No one company can carry every possible part on their service truck to fix all of the appliances out there. There’s too many different models and brands to do that. It would be a waste of money and the company could never stay in business doing that. Sometimes a part has to be orded from the manufacturer and that can take up to four weeks to get a part! Our parts house gives us an estimated date of arrival and sometimes is earlier and sometimes it’s later than when they told us. Most service companies won’t even give a time frame… this company does and how about that… they actually call when they are running late??? Holy cow! You can really be upset about that? It’s not unusual to be without your appliance for up to two weeks. Appliance Repair Specialist Always calls the day before to confirm your appointment and then they call you and tell you that they are on their way to your home after they’ve left the previous service call. They are very professional and I would refer them to ANY of my customers here at my appliance store. Keep up the good work!

Run in the other direction… do not call them!!! After my third time using them, I will never call them again. They NEVER have the parts necessary to repair your appliance and must always order them from the manufacturer. The parts always come in later than when they say they will be in. (I can’t believe that every manufacturer sends them late!!!) I was very accomodating with them when they had to reschedule my appointment because the repairman was running late but they are not very accomodating in return when I’m trying to schedule an appointment when the part FINALLY comes in. Meanwhile I am without the appliance for up to two weeks one time. If you are in the repair business, you should have the necessary parts to make the repair and not have to send out a technician out 2 — 3 times. Next time I will buy my appliance from Urners so I don’t that have to deal with these jokers again!