Toys R Us

I came on christmas eve to do some last minute shopping. The lines weren’t terrible to my surprise. The place was kept pretty well organized and the staff was friendly and helpful. Impressed with how the staff handled the christmas rush.

Thank you to Jannelle! This very nice lady went above and beyond helping me to find a toy that I had ordered online. It’s so close to Christmas and everyone is stressed, I was trying to make sure they had it since I had already paid online. Several people said I needed to wait and no one could tell me where to look for it! Finally Jannelle came and helped me look then we got separated and she found he and told me it had been located! She stuck with me the entire time! Over an hour to find it! We need more customer friendly people like her! Thank you Jannelle! As silly as Doggie Doo Game is, it will make some little boys giggle this Christmas!

I love how many bikes and scooters they have! Never noticed before but they have a bunch of adult bikes as well. Such a nice selection of helmets and knee/​elbow/​wrist pads. And of course toys and electronics.
Employees avoid you like the plague. Except I remember there was one time… It was such a nice and unbelievably amazing experience I wondered if the person was new… The whole thing seems a little off compared to the usual. Lol. Anywho…
I like coming here for both my six year old and my seven month old baby. They have a pretty good amount of baby stuff in the back (including food and diapers). Of course there is also Babies R Us and Target down the street if you can’t find what you’re looking for or need a bigger variety.
Just an FYI: I always look up whatever item I wanna buy at the store online on
and then show them the (much much) cheaper price at the register. Babies R Us will honor this as well. We have been able to save so much money on strollers, car seats and all types of stuff by doing this. Wish I knew they honored Amazon prices when my oldest was a baby. You don’t have to wait for the shipment to arrive and you get to see and test out the product for the same price. What’s not to like? :-)

What a horrible Toys R Us! Recently, I had to return a duplicate Christmas gift for my nephew and it took at least 30 minutes and I was only the 3^rd person in line! Plus it wasn’t even busy. The best part was there were FIVE employees standing at the so called customer service desk, one happened to be a manager. If I didn’t have to return the gift I would have left. I purposely did a full return so I could go elsewhere to purchase my nephew’s gift.

Magic is gone but you know, I’m OK with that. Quite recently, I stopped by here with family and decided to stroll down the aisles. Well, like I said before the magic is gone but I decided to walk about to see these toys and trinkets through «grown-​up» eyes. I wasn’t at all thrilled with their selection nor the size of the place, but I suppose everything looks bigger and crazy and wild when you’re little, but quite the opposite when you’re an adult. Anyways, I whizzed by most of the sections, since they don’t appeal to me anymore, and went straight to the MLP area. Now, that part of the store looked pathetic in terms of what sort of merchandise they offered! I was disappointed but I managed to pick one item up upon my arrival there… good enough, I suppose!
All in all, it was an okay experience. I wouldn’t go out of my way to get here, but perhaps whenever I pass by. Maybe. I don’t know.
I suppose I’ll get my MLP toys elsewhere.

This has got to be one of the dirtiest TRU stores I have even been to. In addition, if you are looking for anything other than legos, then you may want to look elsewhere. This place is poorly stocked with popular action figure lines. I do not recommend this place unless it is your last resort. Try another TRU or try Walmart.

I gotta say I was very disappointed in this Toys R Us. It’s quite small on the inside. Very basic areas and selection of toys.
I went in looking for Minecraft Legos and a Beyblade stadium and to my dismay, they did not have either of my items! =(Big disappointment. I just think their stock is very condensed and limited. It looks so big on the outside!
The staff was friendly when I asked them questions. (I did press the button they had for help but no one came so I went in search of someone to help me and found someone in front).

Not the best of stores. They had what i needed and there is parking. The staff was ok after i found one.

So Toys R Us has a policy of price matching, and the manager confirms this. But I challenge you to get the employees to accept this. Upon scanning a UPC with Red Laser and showing them a local store price (not online) for the same item, three employees did a huddle and decided that the price was too good (it was a good price but not unusual for the holidays– 26% cheaper) and wouldn’t honor their store policy.
And I won’t comment on other employees and lack of knowledge on the sales floor.
Normally this kind of store gets a pass on price for good selection and customer service. Fail here.

I was tempted by the ladybug kite and Hello Kitty bucket up front, then decided I was too old for that shucks.
So of course I went and played with the Legos for about an hour.
No, really. They have a decent selection condensed to just a few aisles (limited nano builds), but three scattered pieces of shoplifting in just one area is kind of a bummer. Come on, let’s pretend that little kids are too innocent to steal Magic cards and figurines because Mommy and Daddy are too cheap to shell out for stuff they don’t understand. My fellow customers were way friendlier than the low-​energy cashier staff. Overall store layout is a bit maze-​like, perhaps to keep the kiddies fenced in?

Bought some Wii games on 12/​23/​2012 as Toys R Us was opened 24 hours during the weekend before Christmas. To my surprise the store was not too busy with customers as it could’ve been a lot worst. The store was organized and the staff seemed to have everything under control. After selecting my Wii games the floor assistant dropped the games off to a cashier. I guess it was for security control to minimize theft. So as a result there was a bit of a wait to check out. Hopefully they’ll be open 24 hours the weekend before Christmas for procrastinators like yours truly!

What a miserable experience. For starters the parking lot is littered with trash. It doesn’t get much better inside. On a Saturday afternoon there were two checkout clerks. It is possible there were the only two employees in the entire store. The toys are scattered all over the shelves. I wish I could say I won’t be back, but the options in the area are not that great.

This must be the saddest toys r us store ever. I needed to purchase bottle liners and since this store was just across the street from where I just was (america’s best), I decided to go here instead of the babies r us up the street. Upon entering the store I was greeted by the solo cashier fanning himself with a flyer. At least he knew where the bottles were when I asked. The store looked messy and dark. I went to the back, got what I needed, paid and left… bleh.

Toy stores should be places of wonder — at least that’s how I remember them as a kid. Even getting to set foot in the Toy-​R-​Us back home was a momentous occasion for my brother and I growing up. Oh yes, we wanted to be Toys-​R-​Us kids.
Sadly — this isn’t the toy stores of my childhood memories or my dreams. More often than not I’ve ended walking out of here without whatever I stopped in for either due to:
— price, simply a lot cheaper to purchase the item at another store like Walmart, Target or online)
— not available, amazing some of the simple toys I’ve tried to get here, usually as last minute gifts, only to leave empty handed
— complete disorganization in the store
and most often…
— can never find someone who actually can help me, if I can find an available employee at all, they usually «…don’t work in this area…»
Save your time and gas — head elsewhere.

Been here a couple of times to buy birthday gifts for others. Probably cheaper to buy online but there something about actually seeing something before you buy it though. I don’t know why but the outside looks a little run down but the inside looks nice and clean.

Yesterday, my wife and our 18 month old son went to the Toys R Us at Bailey’s Crossroads in Virginia. Among other items, she purchased a Bergamo Table and Chair set.
At the display, there were several slips which said she should bring that slip to the register, and someone would go and pull the stock for her. My wife went to the register with the slip, but the cashier would not call someone to pull the stock, and she told my wife to go back to the shelves to get it herself.
The cashier said those slips were only there for when the stock was not on the shelf.
Had I been there one of two things would have happened: I would have gotten the manager to instruct someone to go and get the item, or I would have walked out without buying anything.
My wife is more timid than I am, so she went back to the shelf with our little boy in the cart, and heaved the 45 pound box from the shelf to the bottom of the cart by herself.
I was disgusted at the complete lack of customer service; that someone would send a mother with a small child to go and pull a 45 pound carton off a shelf herself, and not offer assistance to her car.
There was no shortage of able-​bodied young men there who should have helped her.
Plus, once she finally got home, we saw the box is clearly marked «Team Lift».
Our son is 18 months old. We have several friends with children, in addition to dozens of nieces and nephews. None of those children will ever get a gift bought at Toys R Us again.
Amazon is almost always cheaper anyway.
Customer service just isn’t what it used to be.

Perhaps the worst Toys R Us I’ve ever visited. The store is disorganized and looked like the cleaning staff lost any motivation to carry out their responsibilities some time ago. Unlike other Toys R Us locations where the cashiers are just apathetic, the cashiers at this location are surly and downright rude. I guess they can afford to behave in such an irresponsible manner, as they have job security due to no one else wanting to work here.

«I don’t wanna grow up, I wanna be a Toys R Us kid…» that is, until I become an adult and have to shell out the green backs to keep my spawn happy. Of course, it was funny watching him delight at everything — being the energetic 14 month old that he is. Toys galore — I ended up spending time in the strategy games section until The Wife told me it was time to go.
However, upon checking out, I wanted to verbally blaze the cashier for her attitude. Look, I understand that there are 1,234,567,890 charities out there dedicated to some good cause. I understand that it’s a tax deduction. I also understand that the money might also go to a place that has a higher than 15% operating expense ratio which is not to my liking. So don’t judge me if I say no to your sales pitch and then summarily snort as you take my money. Go eff yourself — I plan my contributions accordingly and ensure that I know the charity I’m donating to.
TRU — I suggest a new cashier.

Toys R Us is still an amazingly giddy (and occasionally disturbing) world of toys, although a significant portion has gone high-​tech in some form or another. The selection is wide, and ranges as always from simple things (balls, hoops, bikes) to video games and music (kids’). Almost everything is at a great price. Also, it’s been a while since I’ve been in a Toys R Us and I was surprised by the large selection of educational toys.
The parking lot at this store is a mess with trash, but the inside is kept very clean. The staff is friendly and helpful, but, as is to be expected, often very harried.

I used to love Toys R Us. A trip there was always a reward for doing something well. That wasn’t *this* Toys R Us.
I went here to get games for an upcoming party.
This Toys R Us looked sad. First of all, the parking lot wasn’t well lit. Who the hell wants to risk being jumped by a gang of GI Joe’s and taken back to Barbie’s Dream House for God only knows what?!? This is seriously a safety issue.
Anyway, the store itself wasn’t inviting. If I were a kid being taken here, I’d probably ask what I did wrong to deserve such a thing. There was one other customer in the store and she was in and out quickly. The only person I saw who worked there looked extremely bored and was re-​organizing the candy. Way to make yourself look busy! However, I wasn’t convinced.
I went to the game section. They were lacking! I couldn’t find regular Apples-​to-​Apples anywhere, just the Junior edition. So I only got Taboo.
I wandered over to the Barbie section. Pitiful. No nice displays making me want to buy anything (I’m a collector).
All in all, the most underwhelming trip to a toy store ever. I expect more of my toy stores. This one just didn’t measure up.
A plus is that the cashier asked me if I wanted to buy batteries too (the game needed batteries). How nice.