Uptight Carpet & Decorating Center Inc

We recently purchased a home in Goodyear and upon closing realized new carpet was a must. We were on a short timeline to get everything worked out as we had not yet relocated to the area and were only in town a few days for closing. Sarah at Uptight was wonderful. She was able to come to the house, measure, and provide a rough estimate all in one day. The next day we went to the store to make a final selection and the carpet was scheduled to install the following week. There was a slight delay and it didn’t install until a few days later than scheduled, but since we weren’t moved in yet it wasn’t a big deal for us. Once installation was complete, Sarah personally went to the house to take photos to send to us so we could see the results. We are finally moved into the house and the new carpet makes such a big difference. Thank you, Sarah & Uptight!

We’ve spent the last two weeks with Uptight’s installation guys practically living in our house with us and we couldn’t be happier with them.
We decided to replace the builder-​grade carpet/​linoleum/​tile in our 1,900 square foot house with tile. Yes, every square inch.
We happened upon a beautiful tile at a tile distributor’s store and were in need of someone to install it. Thankfully a friend recommended Uptight.
Their quote was fair and they were able to get the tile we had chosen for a dollar a square foot less than list price.
Knowing we had to live in the house with two pets through the entire installation, not to mention both of us work from home, Uptight worked closely with us to make the two week installation period as easy as possible for us. They reorganized how they would typically work through a house to allow us to always have living space. They even moved our furniture around a bit more than they had probably expected to, just to make sure we had the space we needed.
The installers (Polo and Wilbur) arrived on time every day and didn’t leave until the job was done for the day. That’s very unusual for contractors! Their tile cuts were nearly perfect and they took the time to make sure the pattern was laid exactly as we wanted it laid. (Note, I’m quite picky, so this is a huge compliment to them!)
We would HIGHLY recommend Uptight to anyone looking to add new tile to their home. In fact, I’ve been telling anyone and everyone about them since they got done. Oh, and ask for Polo as your installer. He’s amazing!

My family has been using Uptight for years so I had high hopes. The communication has been terrible. I was thrilled with our flooring choices, but it took longer than expected to get the quote and longer than expected to have it installed. The carpet installers were annoyed with me that their work order didn’t specify that they’d have to move a little furniture — a crib, baby dresser and book shelf — something I discussed with the salesman. They spoke uncertainly about putting carpet over the existing tile even though I was assured that would be fine. We were prepared to demolish it. I was even told that I might have to contact Uptight directly if (when was the unspoken sentiment) the carpet starts peeling from the floor. The installers left my front door wide open with the heater working and both of them at the back of the house so they’d have never known if somebody came inside. I saw this when I came to check on progress. Also, they left the toilet seat up and the toilet unflushed. The best was the exterior door they left open and off the hinges. I’m glad I noticed and said something. *the guys left after telling me they’d have to come again to finish a couple seams that are currently just taped — nobody from Uptight has called me to schedule that. We also found nails all over our driveway. It has been kind of a nightmare. I’d try somewhere else before I’d use Uptight again. Update: I called to schedule having the carpet finished because, again, nobody called me. It took a week for the guys to finish and then the salesman called me the very next day to collect the rest of the money. I’ll officially never use Uptight again.

Resident of Laveen here — Uptight recently ripped out the nasty carpet in our home and replaced it with new carpet in the bedrooms and porcelain tile everywhere else. What a difference. My wife and I went in to their store with examples loaded on our iPad of what we liked and Sarah showed us samples that fit our vision. End result is awesome and we couldn’t be happier. Their tile and carpet teams both did great jobs and were super courteous. Sarah made sure we were taken care of from start to finish. Thanks guys!

Wish I could give higher rating but here’s the scoop. They get high marks for good selection of carpet & tile for west valley. They showed up «on time» scheduled appointments to measure and then install. Installers did a good job-​efficient & timely. Here’s where the marks go down sales rep never called to see how I like carpet, not timely on getting credit card again to charge the other half or send me a receipt w/​details on entire cost, how much carpet was purchased and name of carpet on receipt or give me warranty info on carpet. I had considered using UPTIGHT for 2 other rooms but think their customer service is lacking and they are unorganized.

Started at a box store thinking they would be cheaper due to just volume and as you might have guessed… ended up at Uptight Carpet. Best customer service, family owned, and professional in every manner. I could not have asked for better service. Found the exact same carpet Lowe’s had– Matt was great to deal with. Customer service is still alive and well.

Uptight just finished our tile demo and laminate install. I could not be happier! All work crews were on time, worked full days and were polite and informative if I had questions.
In the showroom, Matt and Sara were very helpful and friendly. Matt was honest about how messy tile demo was so we were prepared for the mess, but we were pleasantly surprised at how great the crew cleaned up after tearing out 1100sq. feet of tile. Our job was finished ahead of schedule, another nice bonus. I will not hesitate to contact them for all our future flooring needs.

Me and my wife were shopping for tile and carpet for a full bath remodel and new carpet in a few rooms.
First impression:
I was very impressed with their showroom and supply of samples. The salesman was very helpful to find the right tiles/​colors. Me and my wife were very happy with the salesman. We pretty much came to the conclusion that we were going to go with them.
BUT! _​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​:(
After several phone calls and trips into the store, it looks like they don’t want to sell anything. I was completely sold with this company, and all I was waiting for was a quote. THEY WOULD NOT GIVE ME A QUOTE???
I politely asked several times for a quote (in person and over the phone), and even provided all my measurements.
How odd is that? Usually companies are eager to take your money, but not this place.
At this point, even if they call us with my quote, three weeks later, we will not go with them. If they cant even call us back in regards to a quote, imagine if there was a problem with the work.
We like to support small businesses in our neighborhood, but when they don’t produce, we are forced to go to the big box stores. What a shame.
We will need to find another tile place. Hopefully they will have the same tiles/​carpet.

Had carpet and tile installed by Uptight. Service was delivered as promised which was very important because we were working with a deadline. Excellent prices, huge selection, quality products and fantastic job on the install. Matt had some great suggestions on product for our needs. I would highly recommend them for your next project!

Terrible place to get a bid on carpet. I had a 10am appointment Sara calls at 10:30 and said she was tied up on last bid. Which was fine she wanted a 11am which I was unable I actually had another bid at 11am. She then says she’ll check her schedule and call me back.
12pm she calls and asks me when I’m available for the day. I say anytime after 12:30pm because I’m getting lunch and then she says how about tomorrow morning then. So obviously she wanted to come right at that moment! I told Sara we had a appointment for today not tomorrow and I will not be needed her services.
Whenever a flakey company starts balking on the first day never go with them because its not going to get any easier after signing a work order !