Massage Envy – Avondale

Had a great experience! Went for my birthday (thanks mom!) and the lady at the front desk was super sweet and helpful. Jodi did my massage and she was great. I got a free special foot massage which is always a plus!

I don’t know if this place is run by stupid people or a scam. I got a membership in December 2015, used it once and cancelled my membership in March. I got a call from them two weeks later stating my payment was late. I advised them I cancelled and the girl said she would look into it. I got a call two weeks later from them stating my payment was late. I again advised them I cancelled. They said they would look into it. I got a cal from them two days ago saying my payment was late for March, April, and May. This place is a total scam. Stay away from this place at all costs. And by the way, my massage from Helga the Destroyer was terrible. Since it appears I will have to get a lawyer involved to stop the harassment negative 5 stars.

Booked an appointment for a prenatal massage. I was called the next day, & was told they had no available appts there was a scheduling issue. I wouldn’t even given them a star but I had no choice.
Well bad customer service & business ethics. I’ll never go or call this place ever again.

I had a massage last week and it was amazing! Marie was my Massage Therapist and she was great. I appreciated the very thorough consultation before my massage began. The spa itself is very clean and relaxing. I will definitely be back soon to see Marie.

I booked a relaxing aromatherapy couples massage nearly two weeks in advance (at the closest location that offers the service, 27 miles away!) and when we got there we learned that the massuese is allergic to the massage oil and there would be no music. Wow!

I have been a member for about a year with Massage Envy. Jovany at the front desk was helpful and really listened to me when I explained to him exactly what I was wanting. He found the perfect therapist to meet my needs; his name is John W., he is a very skilled individual.
I am very happy customer and will continue to go to this Massage Envy.

I received the best prenatal massage from Selina. She took her time and paid attention to my concerned areas including the best head rub, she is only available Sunday and Monday’s I believe but so worth it. I recommend this location to anyone for the front office staff are just as great as the therapist. Very friendly and organized, I wish I had kept my membership to continue at this location instead of cancelling due to the park west’s location.

Called at 1030 am to book a birthday couples massage for 645 same day, set up whole day around it reservations for dinner, paintball etc. They call me at 430. Don’t leave a message. I call back, they tell me they made a mistake on booking our couples massage isn’t happening but offer a sugar scrub or a future date for a couples massage?! Are you kidding me…

I had a facial scheduled on Sunday, August 16^th at 4pm. My appointment didn’t start until 4:15. She apologized and said there had been mix ups all day. This was my first facial, ever, so I was excited. However if what I got was a facial I never want one again. It was awful. The extraction was super painful. It felt as though she just slopped stuff all over my face. As soon as I left there I went home to shower. The mini massage she gave me left me super oily and she got product all over my hair, in my ears, behind my ears. I felt as though there was way to much product on my face. I felt absolutely disgusting. Needless to say I will never be getting a facial from there ever again.

The worst experience ever. The waiting room feels like some cheap clinic. The customer service is passive aggressive. After waiting half an hr, the massage room was claustrophobic and dingy, loud music (I think to drown the noise outside the room), dirty, dusty fan in the corner which I had to ask to turn off. The cloth they put around where you lay your face felt like it’s been washed a billion times, just linty and old. Before starting she gave me some chart to determine what type of massage I wanted (very clinical). Which I asked for a relaxing Swedish massage — what I’ve always gotten at other locations. She started the massage real intense, putting all her weight into it. Painful. I asked her to not use so much force so then she decided to just basically rub my skin with thick sticky oil. I should of right there just walked away and not payed. Don’t go Massage Envy! Go to Blu Sol, It is one of the best places.

Don’t consider getting the membership at ANY massage envy because their cancellation policy is a nightmare. You cannot cancel your membership without speaking to a membership manager and guess what? These membership managers are never around or in their office. Massage Envy won’t cancel your membership even when they have a written consent in their possession, they make the customer jump through hoops and play phone tag with a manager before cancelling. This is ridiculous, this is a massage membership for crying out loud it’s not like I’m trying to withdraw funds from my 401K. I’ve been trying to cancel my membership for months!!! This is awful, stick to massage spa/​resorts and avoid the wannabe massage franchises.

The staff at the front desk were very friendly and answered all of my questions. My therapist was very nice and was in touch with how comfortable I was. The massage table is nice and the warmers are great. I would day the only down side is that because I’m a member they didn’t have me fill out the paper that says my preferences in a therapist or my focus areas. That only gets filled out your first time. Unfortunately I joined at a different location and the information didn’t transfer over. Overall a good experience.

Such an amazing experience at this location. Upon walking in Letica greeted me with a smile and helped get a massage transferred from another location. She then took me back and asked me questions to personalize my massage. No other massage place has ever done this! I was impressed from then on with the staff and their welcoming attitudes to personalize my massage and facial.
The masseuse Brandy was also awesome, she kept checking on how the pressure was and allowed me to have a completely relaxing experience. She even went out of her way to get me a robe to wear to my facial so I didn’t have to undress again.
The esthetician Bonnique was sooo nice and helpful with my skin, not to mention giving an amazing facial.
I would highly recommend this location and will definitely be returning. Thank you for allowing this teacher with a wonderful day of relaxation and pampering.

I’ve been to this location 2times already and both experiences have been great! The masseuse Umar is the greatest one I’ve ever had! I been to the one on litchfield, which is closer to my house, but I’d rather drive farther for him if he’s available. I had no issues with the people at the front desk either. They have all been nice and welcoming. I will be returning without a doubt!

Don’t you just hate it when…
All someone cares about is the sale.
Let me explain…
Since I didn’t see any facial reviews for this location so I thought it would be helpful to write one.
My esthetician was great but unfortunately the extraxtions were the most painful I’ve ever experienced. I’m not new to facials but this on had me in tears. But she turned on the «Mom mode» and was super comforting and genuinly apologetic, even gave me an extra mini face and neck massage to help me get back to relaxing. I was so appreciative at the fact that I was her primary concern and that she really went above and beyond to make me feel better that I actually gave her a 30% tip with an intent to return until…
The ladies at the front desk. This girl could have been a car salesmen she was so insitant, you could tell she was just interested in making a sale. I really wanted to see how my face would react before commiting to anything and I really only had questions about the membership, clearly explaining «I’d really want to think about it». Then she kept at it «well if you don’t do it by this time…» To which I told her I’d rather not at this time. Even still she persited. I felt that she was just being rude at that point and straight up told her to just forget it, this was being way too pushy.
Finally she stopped after the 3^rd attempt and finally took my payment. As I said thank you and made my way out she didn’t even bother saying goodbye or have a nice day… nothing, the three at the desk just started chatting as I walked out in silence. Talk about some customer service!
It was because of her I won’t be getting a membership or returning. So dissapointed.

Love this place! Everyone is so friendly and the atmosphere is so relaxing. Sal is a great therapist! My back hasn’t hurt since I’ve been having sessions with him.

Go see sal he is the best at deeeep tissue massage I would go everyday if I could afford it:-)

Was told to write a review and i would get a free 30 m added to each massage. After one time management decided to revoke what they had promised. Not good business practice in my opinion. Ill be canceling soon. Other than that staff were friendly… if you tell your clients something doing it is important.

Had a great experience from front office staff to my massuse Fernando… set up next appt for another deep tissue massage in 2 weeks.

I was a member for several years, until I have Travis, had no clue how to do a massage, commented about my breast implants… he was massaging my back. I will never recommend anyone to go there, your better off spend10. more and going across the street at Blu Sol, they aee wonderful and professional!!!