Best Buy

This was only my first time shopping at this store. I went there right after I got out of school, I’m a student at Universal Technical Institute. The store seems really big compared to other Best Buy stores I’ve been to in Yuma, AZ and Las Cruces, NM. I was able to find my way to the laptop area without any difficulties and found just what I was looking for right away. The sales associate was polite and took care of ringing my purchase up right away. I’m definitely coming bac to this store not just because it was big and had lots of things to choose from, but the associates seem knowledgeable. Additionally, the store is only a couple of miles from my place.

I picked up an online order and the service was great. My order was processed and ready in minutes. I was in and out just as fast, I have no complaints.

Thanks for not believing me that your android connector would not fit my wife’s S6. Thanks for feeding me a bullshit story that Samsung updated all of their cables to fit all of their phones regardless of the model. Thanks for selling me something for $ 60.00 that doesn’t work for me and forcing me to come back to your store to return it.

I had the best experience. The customer service at this location is awesome. A friendly sales associate JOSH, was very helpful in assisting me in buying a laptop and pointing me to the right direction of which one best suited me. Thanks Best Buy!!!

Just for a short review. Wasted half of my lunch hour trying to buy a new tv, DVDs player. And hdm1 cable here. Not one person came up to help me. It is ok I will go to someplace else and spend a few hundred dollars.

Always a good purchasing experience
I have to admit I have always enjoyed shopping at Best Buy. The prices are competitive, and the employees are knowledgeable. The sales associates offer their assistance, and offer suggestions without being intrusive.
I never feel pressure to purchase and I can look at and test the electronics
Outstanding customer service & knowledgeable staff keep me coming back.

Started off rocky. I came in for a new TV and NO ONE asked if I needed help for 10 minutes, but finally TYLER came over and was extremely helpful. He apologized about the wait, recommended me which TV was best and got me on my way with a 55″ TV for a great price. Awesome visit after all.

The DVDs are in the back right section of the building. I always feel like everything is out of place there b’c their setup is placed differently. Other than that, it’s a decent store. Like all other BBs.

Came here looking to buy a new laptop, I swear I’m here every other weekend buying something. I don’t think I’ve ever been helped with any purchases, bought our xbox one here, printer, and bose speaker, tonight we came for a laptop, we we’re in the laptop area for about 20 mins without being acknowledged, then finally a girl came over to ask if we were still doing fine. Kind of irritated by that time, 15 mins more and they started turning off the lights, not caring that we were still in there.

Returned a new PC after a few days when I found that the CD drive was defective during setup. They made me go back myself and get another unit and bring it to customer service which took twenty five minutes because it had to be pulled from a top shelf and all (2) of the sales staff were busy. Then they charged me $ 80 for a data transfer of what I had already setup. Later when I found out they just switched hard drives they gave me a $ 30 dollar refund. Two weeks later someone calls and wants to know what to do with the extra keyboard and mouse. Grrrrr. Trip after trip and $ 50 extra for a new PC. Get it together BB. The only reason I didn’t buy online was for customer service.

So I bought a Bluetooth a couple of days ago and my newly adopted Chihuahua chewed it up. I was so so sad, but when I brought it into Best Buy they let me exchange it under my warranty amazing!!! Thank you Maria at Best Buy!!!

Poor customer service, lines are always long, overpriced merchandise. I stood waiting in the laptop department waiting to PURCHASE a new laptop and it took well over 10 minutes for me to even be acknowledged.
Tip, brose laptop choices in-​store, make purchase online.

We went to get the a phone for the daugther. We got someone to talk to us right away but after they sold us the phone and service, we had to wait 15 mins before someone can check us out. They don’t have a system or a line so people are kind of wandering and leaning displays everywhere.

I do not know why I keep coming back to this Best Buy it has the absolute worse customer service of any Best Buy. I guess I keep expecting things to change, well if they do they only change for the worse at this Best Buy

Never shopping here again, they have the worst customer service. Not only do they have these ridiculous policies that makes it absolutely impossible to return or exchange, on top of that they make you feel like they are doing you a favor even when you are within your right (according to their policy) to return or exchange. They do not care about the customer. They are polite and all smiles, but with following comments like, «sorry there’s nothing I can do. Want me to get the manager?». Just so you can be told the same thing all over again. They will not work with you but against you. First time and last time I shop at a BestBuy. Their policies are strictly for their own benefit not the costumer. «Hello, buy our stuff now eff off!» With a big middle finger.
Added info– Went to a different Best Buy with my problem to see if i would be told something different and they were actually expecting me. The first best buy I went to, I guess, called all nearby Best Buy about expecting a certain person with my problem. They asked me if I was at that location and if I was that person. Wow. They do go all out to make sure you don’t get any help. Ridiculous. Lol.

Talk about a Dinosaur, this place is struggling to stay atop in the industry but much like the radio killed the video star, the internet and easier access to electronics and music killed the Best Buy Store. They are a bit over priced on many items that you can purchase at places like Target locally or if you have the courage to go into you can find em a bit cheaper at Walmart

Lookin at open box deals. Ok this is the first time ever someone asked if we need any help. Actually 2 nice employees did. Hopefully this service continues because I don’t know where the heck things are.

Geek Squad did not help me fix my computer problem, and it cost me $ 250. I ended up taking my business to
for half the price and they fixed my computer from blue screening.

No matter what time I shop at Best Buy there is NEVER a person to help you. The employees will walk right by you without asking if you need help and when you do ask, they typically respond «ya, this isn’t my area, let me get someone for you». Then they talk into there walk-​talkie and no one responds. Very poor floor customer service.

I’ve been coming here since my business is across the street.
Nothing special here sets it apart from other Best Buys, positively or negatively.
I like how most of the employees now have walkie-​talkies so they don’t have to run around looking for answers if they don’t know what I’m asking them for.
I went there last night and I was surprised to find a very good selection of whatever it is your looking for, whether it be e-​Readers, cellphones, or cameras. They also claim to have the most laptops under one roof, so if you’re in the market for one, it wouldn’t be a bad idea to stop by a Best Buy.
One extra star on top of an A-​Ok because one thing I do like about Best Buy is that if you buy lot of games or electronics, you accrue a lot of Reward Zone points and in turn Rewards bucks. I cashed in 145 dollars worth of stuff last night. I’m only a Silver member, and Best Buy is really good about sending you real offers and member-​exclusive events. So far I’ve been given chances to go see the last Twilight movie that came out as a private screening and several private sales they have just for the members.