Red Robin Gourmet Burgers

Well this place just is terrible. The food was cold, the waitress was just absolutely mean!!! I will not go back. I expected great service, yet instead I got a sassy attitude from Jennifer (Jennifer was our waitress). I am convinced she spit in our drinks too!!! I’m quite disappointed in Red Robin as a whole. I also didn’t get to see the robin mascot. It was my kids 13^th birthday and I thought that would’ve been a great memory to add to his day. BUT he wasn’t even there. I also asked my waitress multiple times for for fries since we got bottomless fries but she just kept refilling my drink. I wish thinks could’ve been different but for this experience I rate this restaurant one star. I hope my next experience isn’t HORRIBLE!

Overpriced, small restaurant, uncomfortable metal chairs. Friendly but slow service. Busy shopping center — a lot of traffic, ok if you can make a right in and out — that’s why I stopped.

Food was Great — however the facility itself was not up to par — «I have been a customer for sometime *HOWEVER* 3 of my friends and myself had lunch yesterday April 26^th and the bathrooms were filthy and the server did not even take away the dishes while we were sitting there.»

The wait was shorter than they anticipated, which started off the meal right! Danny was a great server. He’s very friendly and he knows his stuff. The food was out fast and it tasted great. We did the double tavern meal deal. My kids also loved the Mac and cheese.

The food was decent except for my wife’s soup which was cold. She wanted wanted some hot soup on a cool December evening, and it arrived at room temperature. Everyone else was done eating by the time she got a warm bowl of soup.
But my real problem were these Ziosk terminals at each table. I have never experienced anything like this at a restaurant before. As soon as we sat down I grabbed it from my 3yr old and put it at the end of the table facing away from us up against a box of poinsettias. At no time did we use the Ziosk terminal, but somehow moving it resulted in a $ 2 «entertainment fee». The staff were quick to remove it from the bill, but it took a while for them to arrive at the table after paging them via the Ziosk. This practice seems sketchy to me as I can see some people not reading the bill carefully. Then I was forced to interact with the terminal to pay my bill via credit card. I was surprised that it defaulted to a 20% tip which was kind of presumptuous, versus letting you specify the tip. I always just do 20% of the food/​beverage total and round up to the nearest whole dollar. Additionally, the suggested tip was on the post-​tax amount versus the food/​beverage total. Why would I tip on money going to the Great State of Ohio?
Then, it wanted my email address to email me a receipt — I presume this is a ploy to fill my inbox with Red Robin spam. So instead of opted for a printed receipt, but then the printer was jammed. So twice I had to wait around for someone to help me with the Ziosk — once to remove the ridiculous entertainment fee, and other for a printed bill.
I guess this is why I never go to chain restaurants, but I was desperate after some late night holiday activities and trapped in suburbia.

I’m not normally a chain-​restaurant person, I’m a sucker for a good turkey burger and Red Robin has it down to a science. It’s juicy and has that perfect grilled taste and I can get it on any burger topping combo they offer.
The service at this Red Robin is always great — the staff is always friendly, and several know us by name and our order even though we only come in about once or twice a month.
Have a picky eater in your party? Don’t hesitate to ask for things the way you want them — don’t like pickles? Want your fries extra well done? Need some dipping sauce? No problem! We’ve never gotten grief for asking and things have always come out correct. Perfect when taking the nephews out for a treat.
Bonus for kids and kid-​at-​heart adults — with the redesign they did this fall, there’re new décor to look at (I personally love the Pac Man inspired stuff and the pirate pose chart), little table top ordering machines that double as game consoles for a fee and there are portable chalk boards for game playing. And kids can get crayons and coloring sheets as well as a free balloon.
I admit, when I first saw the little table top machines, I thought it would take away the personal touch with the server, but you are not required to use them and when you do it’s not as odd/​awkward as I thought it’d be. You can let them know you need drink refills (saving server a trip to table to ask) and pay for your check/​see your bill at any time.

For a restaurant that specializes in hamburgers I expected there burgers to be better than other places. I had the Royal Red Robin and fries. The burger was just average (not bad), and the fries came in a bottomless metal cup that looked pathetic. There’s more fries in a small order at McDonalds then what was in this cup. Even though you do get an endless amount of fries, they can bring more than 8 stubby ones that didn’t even reach the top of the cup.
The service and atmosphere was good, but I probably won’t go back.

Food was decent. Service was fine. My big problem was there was 3 tables that had food on them with no customers when we got there. By the time we ate and left, those 3 same tables were still not cleaned off. This was at 2 – 3 on a Friday afternoon. Not that busy at all.

It is a great place for a good burger. I like the new sauces they have for the bottomless fries as well.

Unlimited fries, need I say more? Well… ok.
The food is pretty good for a burger joint. The only downside, if I had to say, would be some of the wait staff. I always love the food but sometimes waiting for my server to give us a refill or even the bill can be taxing. Especially during the time where we had to wait almost an hour for our bill, even though we were one of 3 couples in the restaurant at the time.

Ate lunch here on a snowy Monday. Not very busy, but that was not surprising considering the conditions outside. We were promptly seated, and our waitress was at our table quickly.
Food — you go to a Red Robin because the food is pretty consistent. Decent burgers and great fries & onion rings. This meal didn’t disappoint.
The X-​factor with chain restaurants is the service. I’ve had some poor experiences because of this, but our service here was excellent. Food came out quickly to our table, refills were provided without asking, and the check came before I had to ask.
Comparatively, Red Robin isn’t a 4-​star restaurant, but for delivering on my expectations, they’ve earned it on this visit.

I went to Red Robin the other night to get my free birthday burger. I got the Bleu Ribbon Burger, which was the best Bleu Ribbon Burger I ever got here. I ordered it medium and got it perfectly cooked, which usually gets over cooked at many restaurants. The fries were super fresh and was extremely impressed and even called the store after I got home to compliment the cook (Justin).

I had a gift card so I checked it out. Not bad, but not too memorable either. It’s a burger sports bar chain restaurant. I tried to be healthier by getting the lettuce bun and it worked well. The Bonzai burger was pretty tasty when tho I don’t normally like teriyaki much. Broccoli on the side, completely plain and unseasoned which is fine.

I just had the BBQ chicken wrap. It was delicious! My mother got the BLT with French onion soup, but the French onion soup was so hard to eat, since it was in such a side bowl. I recommend getting it in a full size. Or not getting it as a side. The freckled lemonade is really good, but really expensive. Over all it was a great experience.

The service was great!!! And the burgers are so good. And you can’t beat the bottomless fries and strawberry lemonade. I was dissatisfied with the milk shake. The use soft serve ice cream for their shakes but regular ice cream is available. The shake tasted like cardboard. I will defiantly try another desert option next time.

My favorite burger chain. Had their teriyaki burger this time. Tasty flavor combo with the pineapple slice and teriyaki sauce. Wish they had a better craft beer selection (some RR’s do). Many have the pay-​at-​the-​table wireless devise (sorry, not this RR!). Who cares … they have great burgers!

Always great service. Great food. It’s a chain but they do it right. You will not be disappointed. If you are it’s your fault.

let me tell you when you need a place to go to get an amazing burger. you better go to red robin. the greatest burgers ever and if you have a craving for fries get the bottomless fries and they mean bottomless because free refills how about that. and not to expensive either

We were in town visiting family and decided to grab a few burgers. We were seated quickly, but sat for a good 15 minutes before someone came to get our drink orders. She did apologize and the restaurant wasn’t that busy to excuse the lateness of coming to our table. She asked if we’d been helped and I looked down at our empty table and politely said no.
Most often we get amazing service and the waitress was very nice that night so I can let what happened when we sat down slide.

Great service! Best turkey burger I’ve had in a long time!