National Floors Direct

Let me start with we love NFD. We looked and home depot, Luna and National floors direct and National floors direct had the best price for exactly what we were looking for. The sale rep. John was the best so friendly and was the most informative. We learned more from him then the other 2 places we had spoke with. Installation was also fast and great the 2 installers were both friendly and great they move our furniture and put the new rug in an no time. Will be calling them again when we are ready to carpet the rest of our house. Also will be sending everyone we know to them.

I have proceeded to file complaints with the Better Business Bureau and the Attorney General’s Office on this issue. Weeks after the horrendous customer service (and after multiple ignored emails to upper level management), I got my first response from NFD — via a response to the BBB complaint.
Completely ignoring my requests for, at a minimum, an apology and an acknowledgement that it was inappropriate for their customer service representative to (1) misrepresent the terms of our contract, (2) refuse to elevate me to someone with authority to handle my complaints, (3) promise to send a crew to make the appropriate repairs and then make up some ridiculous lie for why they would no longer come, and (4) attempt to get me in trouble at my workplace for merely trying to call back and get through to a different customer service agent, NFD merely stated that they had offered to make certain repairs «at no cost to the customer» but that «the customer had refused.»
I think it is pretty clear from my prior review, the BBB complaint, and every other document I have provided that NFD made no such promises.
I’m continuing with these proceedings and will likely file a consumer protection lawsuit as well. Again, I strongly advise anyone considering this company to use someone, ANYONE else. Check out Luna or Empire — same business model but SIGNIFICANTLY BETTER SERVICE. I’ve talked to others who have had similar experiences with NFD which only serves to prove my point.
At least I can take comfort knowing that I’ve dissuaded others who are performing similar home renovations to steer clear of this company!

We needed to extend hardwood floors in our new home. Previous owners had used National Floors Direct so we contacted them to try to find out what kind of flooring the previous owners had installed. NFD not only found the previous order, they also gave us a great price to extend the floor coverage. Installers arrived within the week. They were polite, meticulously tidy, and did a fabulous job. Floors match perfectly and look absolutely beautiful. We would not hesitate to contact NFD again for our flooring needs and would heartily recommend them to friends and family.

Had my whole house recarpeted yesterday, and I am very happy with the results. The installation team was great, cleaned up after themselves, and were gone in 8 hours. Great job, very happy.

I’m only giving them one star because the rating system doesn’t allow for giving zero or negative stars.
Don’t touch these guys with a 20 ft pole; they’re terrible. It took three schedulings to get these guys to drop off an area rug, not a carpet installation, just a rug and some padding.
I waited at home all day during the first appointment and no one showed up. I began calling their customer service at the tail end of the 9 am — 12 pm appointment window. However, customer service was unable to contact the installers (curious). By 5 pm I was able to find out that these guys were supposedly on a job in the Bronx, NY when they were supposed to be dropping off my rug in New Jersey. If you believe the story, they scheduled two jobs for the same time in two different states.
the second appointment was rescheduled by NFD due to a scheduling conflict and they showed up at 3:00 pm for the 3^rd appointment which was scheduled for 9 –12.
Save your money and your sanity and stay away from NFD.

I never even got out of estimate phase — I believe his name was Don. Heavy sales pitch at the free estimate. The guy started off nice enough, measured, then put together his estimate. Ends up being in the $ 13K ballpark. I thought it was ridiculous but hey, it was an entire upstairs 3 bedrooms. Then he calls some mystery manager and the price is now $ 9,600 if i sign the contract today. I tell him that I am getting another estimate later today and need to wait. Comes down to $ 9,000 if I do it right then, but again I say I will call you back in 12 hours. He packs up his samples without saying a word and starts walking out of my house. I ask where he is going and he says «good luck with your flooring» and starts to leave. So I asked if he has a card or something to call back and he says «No. Call the office and set up a new appointment with someone else if you want us» and leaves. It goes without saying that I will never call National back and also will tell anyone who will listen to not call these people.

Do yourself a favor. Go anywhere else.
The only thing this company has going for it is a generous advertising budget.
I called NFD for Berber carpet in my 2 bedroom condo. The first quote seemed inflated, but was immediately reduced after I told the salesman that I had to think about it.
The day the installers arrived, I noticed that the carpet looked much darker than I remembered, so they dialed the warehouse and handed me the phone. The warehouse manager insisted that I was wrong, suggesting that I was confused after looking at numerous samples. He assured me that there was no way they could have sent the wrong color. Begrudgingly and against my better judgment, I allowed them to install the carpet.
The next day, a friend, who was present when the salesman was at my home, looked at the carpet and confirmed that the color was much darker than I’d ordered. I immediately called my salesman, who, like the warehouse manager, tried to convince me that I was mistaken. I told him that I had new furniture waiting to be delivered and I was holding off until I could confirm that the carpet color matched the ordered color.
I had to call my salesman repeatedly for almost two weeks before he agreed to come back with the sample board. Of course, it was the wrong color. He called his manager and from what I gathered from my salesman’s end of the conversation, they were both trying to figure out how they could get away with doing nothing. At one point, my salesman interrupted his phone conversation to ask me if I still had my copy of the contract. I told him it was at my lawyer’s office. After that, the tone of the conversation changed.
It took another week or two before the carpet was replaced. It was obvious to me that they brought less square footage, the second time, requiring it to be pieced together (poorly) in several places.
While all of this was playing out, I was forced to have repeated conversations with the rudest woman in the world on their «customer service» line. No one ever offered anything approaching an apology for the inconvenience or lost time from work while they installed the carpet for a second time. In fact, they all acted as though I was annoying them.
I’d sooner live on a dirt floor than call this shady company again.
Don’t just take my word for it. Have a look at all of the one-​star reviews for them.

I was planning on using National Floors Direct for my condo because I needed to replace the floors. At the last minute, the company cancelled my order because they said they couldn’t do it anymore, unless we changed the order to specs that they requested — which were not agreed upon when we they took my deposit. I decided t cancel the order, knowing that it would take 15 business days to receive my deposit back. I still haven’t received my deposit and it’s been over 50 days. While they seem cheap, it’s not worth the hassle. Stick with quality and go elsewhere.

Pros:
–Lightning Fast process; purchase, delivery, & installation
–Best price around
Cons:
–They require a salesman to come to you just to give you a quote
–Haggling is a MUST
–They don’t show you a very wide selection of carpet
Long version:
I got roughly 1k square feet of carpet. You call their 800 number and they send a sales guy out to you ASAP. They won’t give any kind of quote over the phone so if you’re bad at saying ‘no’ in person or are incapable of haggling, you’d best stay away. The haggling process was akin to buying a car but the sales guy was very friendly throughout. The salesman only showed me 3 carpets to chose from, when I said I didnt like any of them and described what I did like so he went out to his van and brought two more up, one of which I went with. I’m guessing they try to only show you the ones they currently are overstocked in and are trying to get rid of. Ultimately, NFD was able to give me a price that was substantially lower than anyone else.
Carpet guys arrived and installed all 1k square feet in about 6 hours; only one spoke english but that didn’t bother me since they worked hard and were friendly for the little that I did communicate with them.
For me the whole process was very time sensitive for me since I had movers coming the next weekend and NFD really came through on being able to get the salesman, carpet, and carpet installers to me within a matter of days.

I had 3 companies come into my condo to give an estimate and each vendor was evaluated on a few things (perceived competence, cost, project management, etc), and National Floors Direct impressed both my wife and I. We went with hardwood pre-​finished Armstrong wood floors and they look immaculate.
We chose to go with National Floors Direct and the job was to be completed on a Wednesday (3÷5÷2014). The 2 guys doing the job showed up at 8:55am and busted their butts for about 9 hours ripping out my carpeting, particle board, and installing the floor we had chosen.
I felt extremely comfortable with their installers, and was thrilled with some of the custom work they did to the room (we have a weird step to a sliding glass door, and they were able to customize a really unique-​looking step that just flows perfectly with the room.
The guys were exceptionally neat, polite and professional. I would hire them back in a heartbeat.
I would recommend to anyone looking to have floors installed in their home/​condo, to invite National Floors Direct in for a comparative quote and make your own decision…
Not to mention that I live on the 3^rd floor of a building in Boston and the job was definitely a backbreaking undertaking…
All in all, I was extremely happy with the finished product.
Thanks National Floors Direct!!!

Another unsavory review of National Floors Direct. They did honor Empire’s quote and matched the price plus a 15% discount. Installer arrives Monday morning, states that «This is big job, it’s going to take all day». (Initially quotes 4 hours or less by sales associate). Ok not a great start, but we’ll deal. Takes up carpet, begins laying floor, banging and pounding loosens several ceiling light fixtures (2^nd floor bedroom install) and one actually falls and smashes to bits. Eight hours later, my wife arrives home to view the floor and starts screaming. It is the entirely wrong floor. 500+ sq. feet of it! Our whole home is Armstrong Canyon and the company installed Natural. Even though the contract explicitly states, finish: Canyon, the installers work order reads Natural. Just plain DUMB. The install is very good, save for the pieces of trim that are not full pieces but a bunch of small random lengths nailed to make a one long straight piece. Yeah, you can see it, looks terrible. My wife calls last night and is assured tomorrow, you will get a call with a resolution. Day #2, still waiting. Think we might have to put in a call to Master Card… I have uploaded pics in the photo section of this company’s profile

AVOID!
I scheduled an appointment for an estimate. No one showed. No one called. I called back to ask what happened and they didn’t even apologize. They just said they’d transfer me to the scheduling department to reschedule.
Yeah, right.

Awful. Completely Awful. Don’t use them. Don’t even think about it. The sales people are completely full of crap.
They will absolutely promise you anything they can to get you to sign a contract (to include talking to you like they understand your time is valuable) and then when they get to your house Its two friggin guys in a truck that looks like it’s no way connected to National Floors Direct. And I’m not even mad at the guys — they got screwed in this deal almost as much as I did. It’s all a complete rip off. Save yourself the time, aggravation, and complete rip-​off that is this company.
Customer service — yeah, they’ll take your call but at the end of the day — they aren’t giving back anything so again, eff NFD. I can’t say it enough Do Not Use this company no matter what they promise you.

Awful, awful!
Worst customer service. Sales person lied to is to make the sale. Completely pressured into a floor that never ended up getting installed because of some lame excuse. 13 business days have gone by and we still have not rec’d back our down payment ($ 800 cash). Whenever I call looking for it, I am told tat it has not yet been processed. I filed a complaint with the Attorney General and I will probably have to hire a lawyer.

Do yourself a favor an DO NOT CALL these people. Let’s start with the fact that the salesman sold us the wrong finishing to the carpet we installed so we had to reschedule with a 10 day lead time. Then they «damaged» the carpet and had to reschedule again. Then they had to «sqeeze» us in to start the install at 7:30pm on a Saturday despite us asking a week in advance for a morning/​afternoon appointment when they called to cancel the week before. Every encounter has been riddled with incompetence and lies. I asked for my money back and they tell me they’ve already got the carpet cut. Too bad, they should have installed it a month ago when we had originally scheduled the install (and when they arrived 2 hours late and we sat around waiting for them).
Don’t aggrevate yourself… find real professionals.

So, I will start off by saying that I purchased a Groupon for a carpet installation. When the salesperson arrived to my home, I told him about the Groupon and he told me that there was an $ 850 minimum to use the Groupon. The Groupon had nothing listed on the page or in the fine print about there being a minimum purchase!
Once we determined that I couldn’t use my Groupon, I still needed the carpet installed, so I decided to pay out of pocket. This was the worst part, the installation! The job was amateur at best, leaving uneven corners and a couple of spots showing the floor/​pad underneath… And then to top it off… They removed my door to do the installation and in the end told me that they can’t re-​install the door now that the carpet is too thick!
What a nightmare, GO ELSEWHERE!!! It’s worth the 10% or whatever they think they can beat!

UPDATE:
After numerous phone calls/​e-​mails/​appointments the floor was finally fixed. It took 5 different days which meant we missed work on almost all of those.
I would never use this company again and would never let anyone I know use them either.

My mother recently had carpet installed by National Floors Direct… she is not a happy camper. She had difficulty communicating with the installers none of whom seemed to be fluent in English.
They put a seam in the most obvious place like it was a design statement, and in response to her complaint said the placement was at their discretion.
They also made reference to their tackless installation process, which apparently means, «raggedy-​ass trimming while making sure you have to re-​paint the woodwork».
As to the «tufting», what is that, lack of quality? All I know is we keep filling up and blocking the vacuum with carpet residue, and they call that «tufting». NFD should spend a bit less on advertising, a bit more on vetting their subcontractors. A shoddy job all around… stay clear!

I recently bought a condo and have been doing all sorts of remodeling and redecorating. One thing I had to do IMMEDIATELY, before moving in, was tear up the carpet in the bedroom and install new hardwood floors. I don’t know about you, but the thought of going barefoot on carpet that some stranger got his toejam all over makes me a little nauseous.
Anyway, on the recommendation of a neighbor who had used them before, I called National Floors Direct to come and give me an estimate. My thought was that I’d have someone come, show me some samples and give me an estimate so I’d know what I want/​how much it might cost. I definitely had no intention of buying right then. Well, either I’m an easy sell or he was a good salesman. Or maybe a combination of both, because I ended up buying the first wood the guy showed me (really nice, natural maple).
The salesman gave me some price that sounded similar to what my neighbor had paid, but since I’m pretty poor after buying the condo, I REALLY didn’t want to shell out all that money. I’m probably the world’s WORST haggler, so when I told the guy flat out that I couldn’t pay that much, I really expected him to turn around and leave. NOPE. These guys are persistent. He called his manager and somehow figured something out and knocked almost $ 600 off the original price. I think it was because I was buying a lot of it and they were restocking soon and wanted to get rid of as much of their stock as possible? Honestly, I don’t really know, I didn’t ask questions, I just signed the contract and wrote the deposit.
Scheduled installation for 4 days later, and there was only a minor glitch with the installers showing up 20 minutes late (annoying, but, lets be honest, what installer/​repairman/​salesman is ever on time? They always have some excuse). Installers were really quick and didn’t track dirt all over my apartment, which was appreciated.
Overall, I had a really positive experience with National Floors Direct and have already recommended them to a coworker who is redoing her carpets.

We replaced a floor of carpeting with hardwood, and in doing so, we received quotes from several contractors. Included in this process was Empire Today and National Floors Direct.
The Empire salesman was laid back, friendly, and was perfectly fine with not getting us to commit to an install on the 1^st day we spoke with him.
The National Floors salesman was rather pushy, and seemed intent on getting us to sign on his «today only» price.
At any rate, the pushiness of the salesman aside, we are happy with National Floors Direct. They contracted the work out to a local flooring company, who installed the hardwood flooring within a week of our on-​site visit.
The whole process was similar to buying a car, so we had to haggle our way down on price. Empire Today was willing to match the price we got from National Floors, but we ended up going with National Floors. The two companies are running similar models so it seemed superfluous to switch at that point.
The installation team was hard working, and they managed to remove the carpeting and install hardwoods in 3 bedrooms and a hallway in a 10 hour day. The floors came out great, so we are happy. We would do business with this company again.