Terrible communication after a poor wax service. I sent 2 messages to the salon: one via Facebook messenger and one via email. Over 2 weeks later and one follow up phone call, I got no response! I called a second time and explained to the receptionist what happened-she finally goes to get a manager. They apologized and said it was unlike them to not answer messages but I find that hard to believe… the first time I called the receptionist had an excuse that I was busy because of the holidays. No it’s just lo or service and business management. On a positive note, I thought the salon and spa was set up very well-décor was nicely done. But I’ve started going to European Wax Center now to avoid another repeat issue.
Mansi N.
Tu valoración: 4 Cleveland, OH
I’ve tried lots of salons ever since Groupon, Living Social etc. came into existence. However, this is the only salon where I have remained loyal and returned for numerous haircuts. It’s a bit of a drive for me, but I’ve almost always had a good experience and enjoy the Aveda products. I’ve had my hair cut by a few of the stylists and I’ve never left with a bad haircut. There are times I feel like they don’t layer my hair as much as I want, but that is likely due to the way I describe what I want. The best part is when they wash your hair — you get an arm massage and a little facial. Just adds to the experience! I’ve also had my make up done there and she did a great job. She listened to me when I told her what was too much or what colors I liked, which hasn’t been my experience with other make up artists. They have appointments in the evenings and weekends which works great for my schedule. You can even schedule online! The prices are reasonable too for an Aveda salon.
Aubree B.
Tu valoración: 4 Rocky River, OH
Mini facials & arm massages don’t typically come standard with a regular hair cut, but Light Salon pampers their customers. I’ve been coming here for years. Every stylist I’ve tried has been fabulous and friendly. I also love the Aveda tea they offer to sip on while you wait or while you’re getting you’re hair cut — it’s so calming. I just leave the salon feeling soooothed and glamorous! During my last visit I was slightly disappointment; when I checked in there, the salon did NOT honor the 10% off voucher offered on Unilocal!Claiming they were not aware of the promotion. Bummer man…
V. H.
Tu valoración: 5 Cleveland, OH
Best place to go for hair extensions. They make it easy and really work with you to pick the best blend of colors. My new long hair looks so natural and healthy, you would never know it’s not all real. Price can be a little steep, but it’s an investment and I am really enjoying my new look. Leanne is the stylist for them!
Lindsey G.
Tu valoración: 4 North Ridgeville, OH
Good salon with reasonable prices considering it’s an Aveda salon. Periodically the Aveda products go on sale, which is hard to find. Look out for coupons for services too!