Michaels

The only reason I frequent this store is because it’s «clearance» section always has the popular stationery/​planner/​scrapbook items that are sold out in other stores. However, it’s always in disarray so be prepared to dig around to «hunt» for the items you want (if you don’t know what you’re looking for don’t even bother visiting this store). The staff are friendly but there aren’t that many around to help you out. Also, I’ve always seen at most only 2 cash registers open — even on busy days. But I do enjoy the fact that the cashiers have always reminded me of store coupons before checkout which is extremely nice on their part.

I went to Micheals to pick up some painting canvases and the staff on the floor was extremely helpful. They were patient and answered all my questions. One of the hits even went out of her way to get a price check for me when I asked how much something cost and she did not know the answer. The store was nicely maintained and they had a huge selection of merchandise.
I was not impressed with the staff members at the check out counter. They were rude and obnoxious when checking out. The woman at the counter seemed annoyed to even have to deal with customers, and barely put any effort into speaking. After I paid, I realized the canvas was to big to fit inside my car so I also asked if they could help me find some rope because the canvas was going to have to be tied to the roof of my car and they promptly told me they would not help because it was against their store policy. Then one girl directed me to rope that was obviously to thick and expensive to purchase to tie something down with, it was more like decoration. So I had to find something on my own. I even heard another person complain how rude they were.

After reading the reviews I had to add one just go in the store get what you need don’t worry about the help it’s the people in Aventura sure I call it Aventoture

Oh my gawd. This place is a hell hole. I have never see a michaels this poorly managed. I wish I had taken pictures. The bathroom was FILTHY!!! There were several clearance sections with random things thrown on the self and spilling ALL OVER THE FLOOR. I understand that customers cause messes but really. I was there the night before and the store WAS NOT CLEANED. I came back 24 hours later to find the same messes. Seriously? They never keep the store fully stocked. Just empty places where things should be hanging. Went to Joanne’s to get candle wicks since michaels didn’t have it several days in a row. Also you should have more than one cashier open if there’s a line winding into the aisles. Holy mackerel the management is so awful the company should be ashamed to have neglected this store so poorly.

Let me begin by saying I am not an expert when it comes to crafts, so I am not familiar with prices and quotes. That being said, I walked into Michaels looking for a base to mount a piece I am doing. I went to the framing department and asked if they could assist me, after 5 minutes of discussing we decided plexiglass was my best option. I asked for a quote from the sales associate (who I later found out was the manager of the store) but she had no knowledge of pricing so I was directed to wait for another associate. Once the other associate appears he Informs me it will be $ 20 for a small piece, around 10×13 inches — again remembering I have no idea what these things cost, I agreed. The piece was cut and the guy comes to the computer discussing with the lady and saying, «you can just put any number there.» As I heard this I thought they were perhaps talking about some sku, since the plexiglass did not have one. I ended up swiping my card feeling slightly suspicious. Finally, when my receipt was printed the guy ends up handing me the first half just being the receipt and taking the second. I tell him that id like the entire receipt and he hands it to me saying «oh you can have this too if you want, it’s a 40% discount.» WTF. I end up walking throughout other isles and pulling up prices on multiple sites through google that sell acrylic and plexi glass… $ 1.49 for a sheet 8×10 — seriously?! At this point I’m walking to the managers office, who after 5 minutes of waiting does not appear and I am told by another associate she passed right by me despite being told she had a customer waiting (that customer being me.) Turns out it was the same lady who had helped me at the framing department before. Having worked in retail before, if the store is completely out of wack, it’s more than safe to say it’s time to call the head office. I call and explain my concern and was told that it was special kind of glass, apparently one with UV features… No thanks. I was placed on hold and after 8 minutes i came to the conclusion that the home office was just as helpful as the store associates. Absolutely NO regard for customer service. Stay away and order online, unless you have no time to wait for shipping. I walked out of there with my $ 20 «special UV» glass, never to return again.

The absolute worst customer service. The people who answer the phone — when then do not immediately hang up before saying anything — do not speak clearly. It is impossible to understand what they are saying. I’ve tried to call to speak to the framing department where I am waiting for a delivery. I was put on several indefinite holds. 6 calls and more than 1 hour of waiting for someone to answer in the framing department — and I still have not been able to speak to anyone. I have been disconnected 3 times and I have hung up and called back 6 times. I am very sorry that I took my art to this store.

uhhh… why is there always a line from hell in this store?

This Michael’s is hands down the best in the 305! The store is organized, the employees are helpful, and it’s not a big jumbled up mess. Maybe it’s just me, but I really appreciate the fact the employees here actually know a thing or tow about a crafting, framing, sewing, gluing, painting, and floral arranging. Serious — they know their stuff!
Since this store is nestled into Aventura right in the middle of everything, I highly suggest going later in the evening after 8, (they are open til 9:30!), so you don’t explode (or implode) in traffic and all your crafty ideas fly out of your brain before you walk in the store.

I don’t even think 2 stars is what this store deserves, but I feel like I give the benefit of the doubt a lot so maybe that’s why I’m giving this store that. The customer service by a woman named Andrea was the worst I have ever experienced… Anywhere… Ever. When I needed help finding something, I politely said «excuse me» while she was turned around talking gossip to another employee. She didn’t even turn to look at me. Instead, she waived her finger in the air at me to wait! When she finally did turn around, I asked her where to find something and said rudely what isle to look on. Unfortunately I also had the pleasure of going through her check out line where she didn’t say one word, except for the total. Not a «have a good day», «thank you», nothing. Best part? She had a laniard around her neck that said manager. Wow.

The Framing Department has the WORST costumer service I have ever seen at any store. Ever. I went in today April 1^st to get my degrees professionally framed. If someone had even acknowledged me I would have told them I why I was there, but instead I stood quietly right in front of the cash register trying to make eye contact with one of the sales people who were helping two other costumers. After TEN MINUTES of being completely ignored I said «excuse me, I have a questions about these frames» to which I was answered «we will get to you as soon as we can, we only have two computers.» I wanted to snap back, but I really wanted my frames done. I waited quietly for ANOTHER THIRTY MINUTES. There were even 3 people there, but only 2 apparently could use computers. not one person took a second away from the other costumers who were quietly comparing frames, sitting at the counter and obviously make an entire day affair about picking out frames for their ugly painting. Finally, a man waiting in line behind me was able to answer my ONE QUESTION by telling me how he framed his degrees and I went to the front register to check out. The framing department is employed with pathetic, old, slow people who are not only rude, but seem lack the common sense of how to interact with more than one customer at a time. Thank you to the guy in line who helped me after waiting almost an HOUR to ask a question in which time i figured out how to frame them myself. If they had just helped me in a timely manor I was prepared to pay hundreds for a professional framing job. Idiots.

The 3 star rating is based on the fact that Michaels, to me at least, is a 3 star store. There is nothing spectacular about ANY Michaels. They always look somewhat of a mess, the service is basically disguised behind the wide array of unorganized junk that makes up the aisles of the store. Despite my low rating for Michaels as a whole, I must say that this store did satisfy all my needs in terms of what I was looking for. Thanks again, Michaels. You are A-​OK!

I’m crafty, which has me traveling to Michael’s for overpriced supplies from time to time. I’ve always found this place to be tolerable – despite the always longer than long checkout lines – but yesterday’s experience made me frustrated. I have a crafting project that requires ribbon. Since my nearest Michael’s is super far away, I called first to make sure they had what I needed. Turns out, they did! Or, that’s what the lady on the phone told me. I was thrilled and asked her to hold the supplies for me, as I would be coming later in the day to go and get them and they were low on stock. When my kiddo woke up from her nap, we hopped in the car, braved Aventura traffic and made it to the store. When I got to customer service, my ribbon was nowhere to be found. I finally found someone who said it was there earlier, but must have been put back. When I asked why they would put back something I asked them to hold, I was told they usually get put back at the end of the business day. I pointed out the store was still open for another THREE hours, but that didn’t seem to make any difference. We finally found my items on hold in the shopping cart of the restocker. And when the employee handed it to me, I was even more frustrated to find out it wasnt even what I called and asked for in the first place. Unbelievable. What a waste of time, energy, gas and more. If you need something from Michael’s, dont call in advance and expect anyone to help you, because apparently, they dont know how.

I go in for one small tube of glitter and leave with a bag full of the best intentions :)
This is a big craft store located in what we call the Promenade Shops at Aventura, just there at the intersection of Ives Dairy Road and Biscayne Blvd.
The selection of stuff on sale here covers a myriad of hobbies from knitting, as Esther pointed out, to painting, scrap-​booking, jewelry making and flower arranging to name a few. They also have a huge selection of home décor items, or rather, items you can use with your imagination to make your home more beautiful.
They recently added about three aisles of jewelry making items and you can pick up some cute pieces to string on your own silver or gold chains or you can buy some of their string, chains or wire to make your own at a fraction of the price of costume jewelry being sold at the malls.
They have great clearance sales after the different seasons and this is where I get my decorations for the following year at about 75% off, and in the past, that discount was worth the wait in line.
It’s August and already they are loading up on Halloween and Christmas Crafts.
If I had been writing this review last year I would have given them three stars as the customer service then was horrendous with long lines and grumpy staff, but today the lines moved fast and the people who helped me find stuff I needed were very friendly. The cashier even gave me a 40% off ticket that the guy in front of me didn’t want from his receipt.
All in all, it’s the only «catch all» craft store in the North Miami /​Aventura area and so I’ll keep coming back.

Long before knitting enjoyed its current renaissance, Michael’s was where you had to go to get yarn. Red Heart 100% acrylic yarn in an endless palette of dingy 70’s hues.
These days the selection has improved with a wide range of colors, fibers and weights + more sparkly, spangly yarns than you can ever hope to turn into sparkly, spangly scarves.
The needle selection has also improved with the addition of bamboo sticks in basic sizes, but don’t go there expecting to find those size 4 32″ circulars.
This location is pretty much the same as any other Michael’s store — same general layout, same product, same uninterested and unknowledgeable staff. But for those days when you don’t want to pay boutique prices, Michael’s is a decent yarn destination.