Macy’s

Always some deal going on at Macy’s :) and you always see something that you like. Their selection of products is pretty good I was able to find something in the store that i couldn’t vac home which made me happy. This is a nice macys that has a friendly staff, the selection is a little limited as far as clothing styles but it all depends on what you like, But their shoes selection is GREAT

There is a Lancôme store in this Macy’s. Their setup was nice and easy to help you finding the item that you need. 2 staffs were young and so friendly. A young Spanish staff help me a lot, also introduced the promotion that they had now very details. I was so happy, and will come back. High recommended

As much as i love Macy’s I am always disappointed by the Estee Lauder counter here. Every time that I am looking for something at their counter, they don’t have it. I always need to be prepared for the possibility of them not having what I need at the time and the ordering process is lengthy. Always days. It would be nice if they kept track of their inventory well enough to know how far in advance to order so it will be in sufficient supply. Bloomingdales always has what I need and have excellent service. Jennifer at the Estée Lauder counter at Bloomie’s is great!

For the brand expectation of Macy’s, this store is really old and poorly maintained. The restrooms are old and disgusting. This is a huge fail for Macy’s brand

Very disappointed in the clothing line for women! Everyone is not a size 2. I wanted to purchase a suit for a meeting and what they had tonight was not up to my standards. Polyester ! They offered Tahari and Kasper however the styles and quality were boring and dated! Even Lauren for women needs help! I have written a complaint on the website no RESPONSE!
I called to express my dissatisfaction with the executive office and spoke to an assistant again NO RESPONSE from the manager of the store or anyone else!
The buyer at Macy’s needs to go back and get another perspective or find another job! The floor staff wants to help but their hands are tied! Wake up Macys and get your act together! Customer service is lacking from your managerial team and the corporate office! It has been one week since I wrote my comments no response! I was told I would receive a call from the executive office no call!

I came here to do a return after Christmas. Macy’s sales staff is very disappointing as no one has any real knowledge about the products or how to sell. They are mainly register ringers and even that function seems difficult where they need assistance from other associates. Macy’s has a long history with me since child hood this was the go to store the Cellar in Herald Square store and the real Santa to sit on his lap. I actually did most of my shopping at Macy’s this Christmas but not in a lackluster store like this but through the Internet. It was a joy, free shipping great prices, and to receive items that were never used or worn was great.

Their Mac is the worst! Just go to the Mac in the mall. Made an appointment to get my make up done before my holiday family portraits, called to let them know I was running late (they said it was fine) so when I get there I find only one worker on a busy holiday night and she was the most rude sales associate ever. Said she would do my make up but that she would have to help others, ok I waited. She ignored me so she wouldn’t have to do my make up. Then I told her my story about my portraits and she snapped at me and said I was late so it’s not her fault. Never got my make up done. thanks Alexis at MAC! The girl with the big fake braids and big attitude problem.

I came here about a month ago with my son in the search of a suit. Is not easy to find a nice suit for a teenager to fit right. We were going crazy looking around and an employee name Clifton came to the rescue. He was extremely helpful, show us few options and my son got an awesome suit with the right fit.
Today I came with my boyfriend to get a suit for him. I was looking for Mr. Clifton and I could not find him. We have no experience in suit measurements and my boyfriend was confused about sizes. My god out of the blue, far away I see the guy! Yes! Clifton. I came close to him to ask for his help!!!
He is amazing by looking at my boyfriend he already knew the size he was and the size he needs in a suit. Spectacular! We could not be more happy.
Guys I strongly recommend to come to this Macys and look for Mr. Clifton, he will help you get the look you are looking for.

AMAZING Black Friday deals, I got there an hour after they opened Friday and wasn’t too impressed at the speed of the staff. I also would have boughten more but I couldn’t carry anything more than I had. Consider shopping carts next year.

I went shopping here during a busy weekend with two of my daughters. It was very busy due to tax free week and back to school shopping. We went in looking for a specific pair of shoes. The sales person was fast, efficient, and knowledgeable. Our experience was wonderful. I wanted to be in and out, and we were.

Went to look at living room furniture at Aventura store. Not one sales person asked me if I needed assistance and there were many with no customers. I grabbed one to ask questions. Very unmotivated, couldn’t care less if I purchased anything. Will never go back. Bought what I wanted at another store (not Macys) where my business is appreciated.

Maybe it’s just the difference in coming from Denver, CO but one of the cashiers came across very rude at this location. She had just checked out another customer and I walked up and said hello, she gave me a dirty look, grabbed some stickers and just turned around and walked away without saying a word.

Good Macy’s. For starters the staff is extremely pleasant and helpful (which is rare at Macy’s, let’s be honest). The selections are overwhelming in a good way… lots to choose from. Parking for a such a huge place is also pretty organized. What more can you ask for in a shopping experience?!

Mediocre department store, nothing spectacular. Good selection of items and brand names. It’s great when you have a coupon and you save a great amount of money. I love the shoe department of course.

Firstly, they did not open the outside entrance until 10:15 in the morning; opening is at 10:00. When I phoned the store to let them know that there were several people waiting along with me, the customer service rep asked me, «who is this?» Really?! A customer, that’s who.
Once inside, the escalator was inoperable, roped off, machine guts exposed. I had to carry my my one-​year-​old up the other side (because the elevator is on the complete opposite side of the store from where I entered). If you’ve been here, you know those escalators are pretty long. Sheesh.
After catching my breath, I made it to the children’s department. I made a quick return, with an overly courteous love of an employee (thanks!) and proceeded to browse. Here is why I really never frequent this store: there is too much! To many little sections; it’s overwhelming.
As I was leaving, two employees were having a rather loud, profane discussion. Yes, in the children’s department! And, closer to the human resources department, another employee was having a loud conversation on her cell while straightening the racks.
There are serious problems with customer service. Macy’s, hire some people with self-​respect!
Wth was going on in Macy’s this morning? Not sure, but I won’t be back.

This Macy’s is very clean, organized and has helpful staff. I am not a fan of malls but I was in here looking at mattresses a while ago and the customer service was top notch. I specifically wanted to see the Alexander mattress in the Signature Collection of Kluft. The representative took me right to that mattress and let me spend time looking at it and then came back.
I ended up purchasing the Alexander even though it is a firm. King size luxury mattresses can have problems with sagging but this one has held up wonderfully. With organic cotton, Talalay latex and individually wrapped premium coil springs it is not a light weight mattress. It took three of us to get it upstairs and into the bed frame.
I love the «pill box» design and the quality of the outer fabric. Kluft offers supportive mattresses that are hand tufted. Kluft was recently bought out by ViSpring which arguably is the best innerspring mattress company in the world. I believe that your back should have the very best that you can afford when it comes to support, after all, how much is good rest worth?

OMG what an incredible sale at Macy’s today.
Purchased a pair of jeans that were $ 109 and 30% off. Went to pay with my Macy’s card and had an other 20% off coupon. That’s only $ 57! Plus I got back $ 10 Macy’s dollars to come back and use on Tuesday or Wednesday. So I decided to buy another pair of jeans and got the same discount again.
In the end I got two pairs of jeans for the price of one and $ 20 to buy more this week.

Pro’s — everything about this Macy’s as a store
Con’s — The employees in ¹⁄₃ the store seems to have shitty attitudes.
As far as the selection itself, it’s great. The second largest Macy’s I have been to compared to the one in NY, NY (so far). Great selection. They have a building for women’s, 3 floors and a building for the men’s and home, also 3 floors.
There is a tasty little restaurant in the womens and an ice cream /​snack like counter in the mens.
Now my problem comes from how the employees act, and I have shopped here for 4 years, I go many times a month and am a Macy’s card holder. (Probably why I go so much) so I really know how these people act.
When I ask for help people usually brush you off, don’t give any effort, you know unless they think you’re buying an expensive enough item that their commission is going to be worth it. I have encountered so many rude people, eye rolls when you ask for help. Nobody stays at their counters. You stand around at the register on the 3^rd floor and you see a bunch of employees just chatting with their friends.
The juniors department is hell, now I can sort of understand because you have a bunch of bratty teens there who don’t know how to act decent but it also feels like that is who they have hired to work there too.
As far as deals they’e good at advertising them, sales are decent, I do actually believe it is worth it to get a macy’s card, mostly if you shop there a lot.
This particular Macy’s has fashion show events and little events that are like parties to the sections. this really is nice and a fun way to shop, they have prizes as well.
I was at one of the fashion shows they had to show the new collection for INC, it was very nice to watch.
They have a cooking class as well in the mornings, I believe it’s Saturday if they still have it.
Out of all the macys this is one of the more involved with the customers and I really like that.

This Macy’s in Aventura is so freaking big I love this Macy’s location it’s awesome the staff is friendly and the store is very well organized obviously there’s a hand in hand deal that I will come back

Macy’s is Macy’s right.
Well it looks like the time to shop is after hours. Like way after hours. The last couple days prior to Xmas eve they were open till 2am or 3 am. At this time they are restocking, parking is great and their lil café is open! SO yes… procrastinate till the vey end and you may get rewarded with a midnight shopping trip that is stress free and chaos free. Only downfall, they may have run out of what you were looking for. It’s a gamble…