H&M

Honestly with the amount of money that they do, they could hire more employees !! I waited 45 min to pay a stupid $ 20 shirt

The line is always super slow and never more than 2 cashiers at the register. I work in retail and I would be fired if I allowed these kind of lines to form. This is unacceptable. I was in line for 25 minutes

Nice clothes, not too expensive. A lot if new style that look young and fashionable. Too many people on the weekend. However, you can get help from any employees there because they are friendly and fast help. Also, there is a AMC next door, so you can enjoy movies after finish shopping too

H&M in my opinion far supercedes Marshalls, tjmaxxx, and ross. The selection is big and lots of new fashion clothes for very good low prices. An affordable place to shop where you can mix and match many things to create an ultimate custom fitted look for you and your personality. I enjoyed the music they played there as well and the customer service was on point and helpful as well.

Everytime I come to this place the line takes 30 – 40 min bad management ! Not enough employees working on the registers ! Won’t come back this time

The cashiers are rude and have ZERO sense of urgency with a long line waiting. Angie is rude and has no people skills whatsoever. I spent a longer time waiting in line than actually shopping today!

Bad customer service
I was trying to buy only 1 pair of flats straight to buy and pay and the bad employe with this very bad sarcastic attitude say they close and was only 931
Thanks for that

My second time coming to H&M Aventura I like the clothes but the line is very long we need to work on that everybody seems very impatient ijs

Worst service… Ever. It’s like standing in line for welfare. You constantly think «. Is this wait worth it?»

What is the beeping coming from the registers for real!!!
The amount of money coming in here and they can’t figure out how to stop it.
Every time! It’s really amazing how angry people get in line airing to pay because of this noise.
Not returning. Awful!

Love H&M, but hate this location with a passion!!! I have told myself many times before not to come back here specially when it’s the weekend, but since my husband and I were in the Aventura mall on a Saturday afternoon, we said «Sure why not!» WROOONG!
Yes, upon entering, the mannequins are sporting cool outfits, and the music is blasting to party mode, but the moment you go behind the mannequins, chaos unfolds! I understand, H&M is known worldwide for being the biggest fast fashion company, and I know that the Aventura Mall itself is tourist central, but the mess, and amount of damaged goods that are all over the store it’s unbearable.
Part of me wants to blame the employees for not keeping up with the store’s cleanliness and order, but I also know they probably have hundreds if not thousands of people walking in everyday and they can’t control all of those factors. However, I still think something could be done about this situation because the store at the Lincoln Mall is three times the size of this one, and it is always clean and tidy.
I wish this store the best, but I know I won’t be coming back unless it was a Monday at 9am.

Terrible customer service. I bought 3 pieces of clothes for $ 5.95 each, buy 2 get 1, and 3 pieces of clothes for 7.95 each, buy 2 get 1 and they gave me the discount in 2 pieces of $ 5.95. I was thinking the discount would be in 1 piece of $ 5.95 and 1 piece of $ 7.95. I decided to return the 3 pieces of $ 7.95 and buy them again to get the $ 7.95 discount. The manager ROBERT came «to help» the cashier and said if I wanted to buy again I was supposed to go to the kids clothes and pick up other pieces and get in line AGAIN if I wanted to buy the same clothes, then he told the cashier to send the pieces to the back room. I tried to talk to MARIA, «the store manager», and I was told I wasn’t allowed to talk to her because it wasn’t her area and they didn’t have another manager in store, and I was told that while ROBERT was following me around the store.

Horrible, horrible, horrible customer service. I was actually offended by one of the employees.

Worse experience I ever have at H&M store. I got a coupon and I tried to use it at this store and they gave me the worse. THE WORSE attitude! What kind of customer service is this? I earned that stupid coupon. The guy should get fire. I was having a good day and it got ruined by this horrible human being. Snobbish ahole.
Here is this guy cashier #54 086 purchase on Feb 8, 2014 at 11:32am.

I love love love H&M. I was happy to hear that they opened 2 locations here in South Florida. Most H&M i went to, it was confusing. But love the fact that the downstairs is catered to women and upstairs is kids and men.
The employees here are very attentive and helpful when trying to find something.

It’s about time we got an H&M down here. I was going to suck it up and go to the Lincoln Rd one (even though I avoid South Beach like the plague), but once I heard there was going to be one in Aventura, I decided to wait and visit this location instead.
Pros: No matter which location I have visited across the country, I will always find something I like here. I may not find a lot of things at any one time, but the items I do buy quickly become wardrobe favorites.
Cons: The layout here is strange. There doesn’t seem to be much rhyme or reason to the placement of their clothes. My friend and I saw the same outfit displayed in three different sections of the store… Why? You have to just take your time browsing every rack. This is not a quick in-​and-​out shopping experience. And of course, the dressing room. The line was ridiculous, so naturally everyone loads up their arms with as much as they can carry because there’s no way you’ll want to wait in that line twice. They do have a limit (I think it’s 6 or 7 items), but if you’re over they’ll just hold the remainder of your items and let you switch them out. But I think all of us had the same look of disbelief on our faces when we finally got to the front of the line… Despite having three to four dressing room attendants, most of the stalls were empty. So why the gigantic line?! I know I was a little miffed seeing that… and then when I left, the woman who was at the front of the line looked in and said, «are you freaking kidding me?»
So why am I still giving this place four stars? Because it’s H&M, and it’s close. Once we have one in Broward, I would probably drop this down a notch :) But until that glorious day comes, I’m glad this place is only a relatively short distance away.

One word: Finally! But I wish this H&M was like the many others I’ve shopped at. I struggled to find anything to buy. I do hope they get more merchandise in. I thought it would be like the ones in Manhattan.

Love this store. I’m SO happy it’s closer to home now.
I avoid the one on Lincoln at all costs and rather make the drive to Aventura.

Disappointed in H&M and its FL Stores. So sad this store had so much potential. Oh well!
So last month I visited the Lincoln Rd H&M and my main issue with them was lack of organization. Well at the Aventura H&M the issue seems to be lack of product. The store is very well organized and very clean however the selection is very limited. They barely had anything for guys. Now I have gone to many H&M including the two in Orlando and one in WPB. Still the Miami stores just lack! They really need to get more of a variety and selection in order to improve.

Hellloooo shoppers paradise! Such a great selection and actually different than the options presented at the new South Beach location. It seems that H&M has officially taken over Miami with their South Beach Lincoln Road location and now the Aventura one as well (smart move). This is in the old Zara store and is a whopping two floors with every style of clothing that your brain could ever process.
The fitting room lines are unbearable so if I were you, again i would suggest to just buy what you think will fit and return the rest or try it on over your clothing. You will be waiting in a line of 30+ people (no this isn’t a joke!).
To check out, go upstairs as the line is MUCHHHH shorter than the one downstairs, which again will be 30+ people!
Enjoy ;)