Glenmore Plaza Hotel

Room 101 was not worth $ 250+tax per night. I’ve stayed here before. This time — nope! My recommendation and I was embarrassed. Fridge; no shelves and dirty, microwave on top of the fridge slides towards you when you open the door, bathroom; shower wouldn’t drain, dirty shower curtain, mold. No vacuum on the floor in three days and trash under the bed from the last guests. Never again!

This place is definitely shady. I booked a reservation in April for June. I called 2 weeks ago this coming Sunday to cancel because I have had a flare up from having multiple sclerosis. I have called repeatedly — because I have yet to receive a refund. I’ve talked t Sean multiple times, who has essentially blown me off. I’ve asked to speak to the owner many times– and Sean told me he doesn’t ‘just speak to customers’ wow!!! He then told me that they processed the refund a few days ago after I cancelled it almost two weeks ago? Ok? With no cancellation number? My entire family stays on Catalina numerous times throughout the year, and we hadn’t stayed here and wanted to give it a chance. Stay far away from the Glenmore Plaza Hotel.

Staff was SO sweet and friendly. Room was clean an lovely and comfy. No complaints whatsoever. I hope to return soon. Thank you to Shawn especially.

Just a few blocks walk from the pier, this older Victorian hotel has 4 floors and no elevator. I thought it might be a problem for my back since nothing below the 3^rd floor was available at check-​in. But I managed quite well.
An older building but the rooms are quite up to date. A bit small, but very adequate. Even cozy; large flatscreen, refrigerator, microwave and extremely comfortable king size bed and pillows. The outside noise can be a little distracting, especially coming from other rooms and properties but most of your stay on the island will be out and about anyway. A few drunken revelers will persist well into the early morning hours though.
A very friendly family run business, you can leave your bags in a room set aside just for that purpose, well after the 11 am checkout time while you explore the island. For Jackie and I, that was until we were scheduled to sail back to San Pedro at 8 pm! They even shuttle you back to the pier when you return for your bags. Very nice!

I couldn’t have been happier here. I was shocked that it wasn’t sold out when all the others were. Easy, clean, fresh, a/​c, breakfast what more could you want?

DO NOT CONSIDER THIS HOTEL! I work in customer service and all other reviews that claim they received good customer service from this place, all I have to say to that is I’m glad they did not encounter the Manager from Hell — JAKE.
My 1 star review is solely on the customer service that I DID NOT receive over the phone, therefore, I did not even make it to stay there nor will I ever!
I had booked a room for 4÷2÷16 and I was not able to make it, however since they charge 10% of the stay if the room is cancelled at least one week from check in I wanted to avoid that charge and I asked if it was ok if someone else took over the reservation, same amount, date, room — everything. It took ALL day to get a response and multiple run arounds (im really trying to make this looooong story super short). Finally I call at the end of the day and speak with Jake (manager), most horrible man I have encountered in a business situation. Bottom line is that he made me feel that it took all day for them to resolve my concern because they were very busy and at that point he still could not help me! So I told him to go ahead and charge the 10% and I’ll just be sure to write a review. I failed to mention that he was very argumentative with me, after I mentioned I would write a review of the facts he said «well now that you told me that, I’m going to charge you the 10%» what the heck? I told him that that was unprofessional to tell me besides his arguing with me and raising his voice through almost the entire conversation. He became extremely offended when I suggested he take customer service lessons especially in dealing with irate customers. I tell him thanks for cancelling my room and we hang up. He calls me back a few minutes later and tells me that they are NOT going to charge me. Now I get my credit card bill and they DID charge me. I call back and speak with Sean and ask for the owners name and he says that he cant give me that lol ok Im done with this hotel.

If this was a hotel in Los Angeles it would be a motel 6. The staff is nice and the location is great. But the hotel is a little old and simple. Our room had a leak in the ceiling. We called them and they never showed up to look. There’s no sound insulation in the room so we could hear the dump trucks every morning. Bed is only a full size. Such a waste of money.

Great place. Great people. Great hospitality. Would go back there in an instant. Gave excellent recommendations on what to do, where to eat. Perfect downtown location, central to everything. .very clean. Sean, son of owner and
Jennifer at the front desk went out of their way to make us feel welcomed.
We highly recommend the Glenmore Plaza.
The Blinns of Malibu

This hotel is much improved since my last visit several years ago. They’ve done a beautiful job I room renovation. The bathrooms are beautiful, with jacuzzi tubs and lovely fish tiles in the shower. The shower curtain matched the beautiful bathroom décor. The mirrors are a beautiful new white wicker frame style, the doubled-​paned windows have nice new blinds, and the sink in the bathroom is classy. Each room now has a pretty large size mini fridge and microwave, and a large armoire. The room was very clean. This hotel is an old classic, and I have stayed here every time I come to Catalina for the past 15 years. The owner is very kind. When we checked out, he apologized for a loud bar next-​door. Unfortunately there are new owners of the bar that sits against the rooms that are on the alleyway side, which makes things loud when the bar has a band. Overall, this hotel is in Catalina classic and we would recommend it to anyone visiting the island.

This hotel is in a great location. The staff at the front desk are courteous and knowledgeable. They upgraded us to a king from a queen with no charge which was really appreciated! The rooms are small, pretty much only space for a bed and that’s all. That being said, Catalina is so beautiful that if you are doing anything but sleeping or showering in the room, you are doing it wrong! I would definitely stay there again.

We stayed here on a Sunday night and had a great time on the island. The staff was friendly and helpful and added a complimentary upgrade which was much appreciated! What I loved most about the well kept room was the jet tub and mirrors throughout the room next to outlets which made getting ready a breeze. The location is right in the middle of town which was very convenient. We’ll definitely stay here on future trips to Catalina.

Very nice rooms. Hotel is being upgraded and the renovated rooms are a step above other Catalina hotel rooms. The unrenovated rooms are typical of other hotels on Avalon. Van to and from the dock makes getting there easy. Super friendly staff and the prices are reasonable for downtown Avalon. No elevator so might be a challenge for elderly or disabled guests.

My first impression was thrown off by the construction taking place at the time of our stay, but once we got into our room and got to talk with the staff my girlfriend and I were both happy and impressed with our reservation.
We ended up getting one of their newest remodeled rooms which was awesome because the heater was key (it was cold while we were in Catalina), the Samsung smart tv allowed us to watch Netflix and Amazon Prime movies, and the remodeled bathroom had an extremely large shower with a dual shower head!
The staff was courteous and very helpful in making recommendations and suggestions to what to do and where to eat. Shawn-​I think his name was-​was personable and made us both feel like we were there visiting with family. We loved the vibe, and we would recommend staying here!

The best hotel I’ve found in Catalina yet. Rooms are very small (as every hotel here is), but very nice. Comfy bed, though it squeaked a lot. Modern updates, clean & stylish, fridge & microwave, jacuzzi tub, free wifi, free bag storage, and convenient location. Would definitely stay here again.

This place was great!
When I booked it I called and asked about the rooms, and was upgraded from a queen standard to a king with jet tub and city view at no additional charge.
When we got to Avalon they let us check in and keep our bags there for free when our boat came in before our room was ready so we could go about the town, and same thing when check out was sooner than when our boat was due to leave. They also called us when the room was good to go.
The room was small, but very comfortable and light feeling, and clean. The bed was AMAZING! Softest most comfortable bed I’ve even slept on at a hotel. Down pillows and soft sheets as well as a nice comforter. Passed out so fast every night.
They always greeted us when we came in after a day out and they seemed very laid back but polite.
Cons: The breakfast wasn’t much to talk about, but the coffee was really good (I’m picky since I like my coffee black), city did get loud around 6−7am even with windows shut but that’s because of the shipments coming in from the docks, not their fault.
The only real down side was having stairs which might be a problem for those with walking issues.
Location is right near the heart of Avalon and the beach, not too far from the dock.
I definitely recommend and would stay here again!

The staff was friendly and welcoming and actually engage you in conversations like you are friends not just customers. The room we were in was clean and modern. The hotel itself just fits the atmosphere and feel of Avalon. The price is reasonable with respect to other lodging options on the island. My wife and I are staying here again on our next visit.
Greg and Raquel W
San Gabriel, CA

The staff is SOOOO great. The hotel is so beautiful. The room, furniture, and amenities are SOOO NEW. And the staff’s response time is SOOOO quick. We will ABSOLUTELY stay here again.

This review is for the customer service I have witnessed tonight. I booked the wrong date on Travelocity which was non refundable. When they called tonight to wonder when I was coming, I realized I booked for tonight and not next week. I was going to eat the whole $ 200 but they understood my mistake and rebooked me! They didn’t make me sound stupid or ask for extra fees.
Thank you guys so much! Be careful when booking online on an itty bitty iPhone!

If anyone is interested in visiting Catalina Island, I would highly recommend it! One thing I will not recommend is staying at the Glenmore Plaza Hotel. I booked a room that had 2 queen beds and paid over $ 300 for a night. Which means it should’ve been a 4 star hotel at least. Once we were in our room, it looked like a 1 star hotel. This hotel should be called a «MOTEL».
First: The furniture is old.
Second: The shower head is horrible! You have to
beg for the water to come.
Third: The fan in the restroom does not work.
The only thing good about this «MOTEL» is that it’s centralized and near everything. Also the employees are really friendly.

This place is so awesome. We had two suites for the four days we were there. Three days in the Clark Gable and one night in the Amelia Earhart.
CLARK GABLE:
This… This suite is gorgeous. It has a staircase to the lighthouse room and it’s just gorgeous. I’m so in love with this suite and the view from this balcony was AMAZING. My husband wanted me to enjoy this for my 30^th.
There’s a HUGE tub for me to take a nice bath and it was just great. This suite is my ideal suite. Fridge, TV upstairs and downstairs, huge balcony with a view, and just so comfy. I was so comfy here.
AMELIA EARHART:
This was a nice room. A lot smaller, but still nice. There was something wrong with the shower and we had to call the manager to come check it out. He fixed it. It just wouldn’t turn on.
But I do prefer the Clark Gable.
BREAKFAST:
They had free breakfast in the morning. Just the standard bagels, fruits, and such. I take advantage of my free breakfasts.
I was comfy.
OVERALL:
Great if you’re staying in Catalina.