Wells Fargo Bank

Firstly, I’ve been banking with Wells Fargo since I was 16. I have been a loyal customer, but sometime in the last two years Wells Fargo has really gone down hill. I have had so many terrible experiences with both the website and the service at this branch in particular. I literally just had a banker tell me «if I’m having so much trouble with the bank to just close my account.» This was before I even stepped into his office to discuss the issues I’ve been having. Seriously? You’re not even going to care?
I spoke to two different people and both essentially told me that I don’t know what I’m talking about, the gall of these bankers is astounding. I’m so insulted right now, I can’t believe that they would just blow me off like that.
I am closing my account post haste. I can’t believe the treatment I’ve received from a bank that I’ve been with for over 6 years. If anyone is looking to start a bank account DO NOT use wells fargo. Check out a credit union instead.

GRRRRRRR!!! Why is it so freaking irritating to go into a bank. Big reasons I love the ATM. I don’t have to talk to anyone. I’ve been with Wells since 2002, I financed my first house through them, I’ve had 3 cars with them, they have all my money, PLUS I wanted to give them my 401K. It’s like pulling teeth, sign this, call them, roll this, stand on your head, jump up and down 8 times, then say the magic words… GOOD GRIEF! Here is my money, take it and SHUT UP! I don’t want to talk about my current home mortgage, I don’t want you to trade my 401K, I don’t want to buy a new car, and hell no I don’t need a personal line of credit. Are you kidding??? No Natalie can’t come talk to me. I want to give you this money, just hold it. Drives me crazy.

Cara Wallace was there to answer all our banking needs.
She was very friendly and informative. Accounts were opened with ease.
By the way they have Free popcorn for guests and some comfortable lounge or waiting area.
It’s wasn’t too busy. In and out in 10 minutes!

Overall, I have had great experiences with Wells Fargo! I hope it continues. One feature that I found different & helpful was their pay day loans. They allow their members who have direct deposits to borrow up to $ 500 until they get paid next & then its automatically drafted out of their account. The cost is about $ 10 for each $ 100 you borrow, which is WAY cheaper then the rip off pay day places. I think you can only borrow like this from them for a year & then they will decrease the amount you are allowed to borrow — which makes sense as they don’t want you depending on it. Nice feature for those times when you need a little bit of help because the car breaks down or you have to have that designer purse.

kicks the shit outta chase bank any day of the week

Not great not the worst, you can tell these people REALLY hate thier job: D and love the alien dude. Youre like a character out of men in black! everytime i go in there i hope he rips out of his skin suite and the real reptilian is exposed! someday…
4 8 15 16 23 42

The only thing more boring than going to the bank is reading about going to a bank, so here’s a SHORT (I promise!) list of the nice things about banking at this location:
* Decent coffee in the lobby (and big cups!)
* Cordial tellers
* They will take your big pickle jar full of coins and add it to your account. Why would anyone roll their coins or go to that ripoff machine at H-​E-​B that takes like 10 percent for the «service»?
* They let me buy three checks (for $ 3). Since I never write checks for anything, except rent, I don’t want to buy a big box of them
* They’re open 9 – 5 or 9 – 6 throughout the week, and for a few hours on Saturday. Not exactly «banker’s hours»
* They never give me a hard time about not knowing my account number (since I do 99.9 percent of all my banking at the ATM, I don’t even try to memorize it)

Summary:
I moved my personal accounts last year to UFCU, because Wells Fargo kept confusing my account with my mother’s. Now with my mother dead, I am in the final stages of notifying WF of my mother’s death and transferring her accounts into my name, and finally moving them out of Wells Fargo Bank. This has NOT gone well.
Every time I go to the branch, which they insist I do, it is as if we start over. Nothing ever seems to build on previous actions, despite hours of filling out forms and submitting death certificate (repeatedly), Letters Testamentary (repeatedly) and Trust documents.
There is no continuity, because the same people are never there twice, and often the manager is «out of the office». It is as if they are making it up as they go along.
The Full Story
In mid April, I took my mother’s certified death certificate to the branch on 35^th Street in Austin, to report her death to Wells Fargo. I talked to a very nice young man, who talked to someone on the phone, filled out a few forms, and promised to «take care of everything».
Three weeks later, when I did not receive the printed account statements I had requested, I went to the South Lamar branch, and discovered that there was no evidence of my report. I had to re-​start the procedure, which was far different this time.
When I returned to the 35^th Street branch, I was informed that the young man who had taken my initial report was «on vacation for 3 weeks» and that they knew nothing about what he might or might not have done. While everyone was quite sorry that this happened, no one seemed to appreciate my deeper concerns about the security of my mother’s accounts.
I have repeatedly asked branch bankers to terminate my mother’s online banking access. Yet I found that I could still log in and use her user ID and password, a month after the first of these requests. They have since terminated her online account.
Most recently, I have been unable to find out what fees will be charged to cash out the two CDs before maturity, without a personal visit to the bank. Customer Service and a banker from the S. Lamar branch hung up on me when I tried to request this information. Requests to voicemail thatt someone call me back were futile.
When I went to the branch on S. Lamar Blvd, the banker sat me in his office for over 45 minutes, while he disappeared twice with the documentation necessary to establish that I have the legal authority to withdraw the funds. Each time, he reappeared and declared that it could not be done.
He apologized and explained that there were «two forms that had to be signed by a branch manager» in order to cash out the CDs. Unfortunately, he informed me, their branch manager would not return to the branch for two days. He would not give me the forms to take to another branch, or even tell me the names of the forms. It was all very suspicious.
I then went to the branch on Wm Cannon, and they were very helpful. They knew nothing about the two forms, and started an entirely different process. It took another two hours, but I finally was able to walk away with the $ 30, 000 that was in the CDs. During this, I found out they had never put the CD account into my name, but had put my social security number on the Trust account as the tax ID number – NOT appropriate. The level of chaos would be funny, if I wasn’t dealing with almost $ 50,000.
I simply do not feel comfortable trusting a company this disorganized with my personal finances.