Wells Fargo Bank

I thought the staff at this location was great. Jose did a wonderful job helping me out, and the other employees were very friendly & cheerful when they joined in our silly conversation. Plus, the branch smells like delicious popcorn. I’ll definitely return here.

The customer service here is outstanding. Every single employee was eager to help me, and when the right one was located to handle my complicated foreign exchange transaction, she was efficient and even proactive, asking a question that I had not thought about, which will save me a big headache down the road. I conducted my business here on the same I tried to deal with AT&T, which, by contrast, was a nightmare and not at all customer-​oriented. Kudos to this bank.

There was a few issues when I first started my business accounts at this location, but they really helped and made the whole experience great. I want to say that Matthew and Angie were very helpful with everything.

Wells Fargo, as an entire institution, is an incompetent nincompoop who will absolutely destroy its customers in the name of greed, even those who are already being victimized by outside criminal forces.
Here’s how they robbed me!

The staff at this Wells Fargo location is absolutely horrible. Every employee I’ve interacted there seemed to be snide and sarcastic. On one occasion an employee didn’t have any trouble insulting me while I was standing right in front of them. That is simply not how you treat customers. I implore you to take your business elsewhere.

This review is about the service of how Wells Fargo deals with money, especially desposits and cash access.
I am sure many people who read this review will feel the same way as many have had this same experience. The simple situation is, you made a deposit the day before you needed it, before the bank closed, expecting your money to be credited to your account the next day. Then you go to check your account the next day and it is still pending. Wells Fargo uses a service of cut-​off times to let you know that if you deposit before then your money will be there but if you deposit after, you will not get it for two days. This system they have set up needs to be changed.
My situation dealth wtih dealing with Wells Fargo all morning through email and on the phone before having to go in and yell at some more people about getting access to my acct funds. It surprised me how no one in the entire system who I talked with was able to do anything about that. That no one, not even the bank manager, could change the system and grant me the money order I needed that was due today. I had everything planned to pay ontime. What it also interesting to note is that they could offer no other options of getting me a money order, e.g. a microloan (the funds are already there; they were staring at them), and get me the money I needed. They have all these fancy finance options of loaning out money but could not get me my money order. This shows they are more worried about making money then helping their customers. Instead they just sat them on their hands and offered no solution to the problem. Every person I spoke with responded the same way. «There’s nothing I can do.»
This is not the first time I’ve had this problem. In the past two months I’ve run into this deposit pending problem more than three times. Once I had to wait three days before I could get access to my money. That is way to long of a time for anyone to have to wait. The other issue is that they do the same if you depsoit cash. The funds will still pend until the next day. Again, I can understand the idea of check fraud and such but when it comes to cash?, they have it backwards still.
If anyone from Wells Fargo reads this, they really need to get some people on this and sit down and have it read to the people who work on the network system, in management, and customer service and explain that it causes a lot of problems for people when you have to make them wait a day or more before they can use their money. Not just read it to them but also explain what this complaint means.
When it comes to customer service, banks just don’t get it. After explainig what a terrible service they offer to the bank manager I said I would be moving over to a credit union, where they offer instant access to funds when deposited. I have always known banks are bad to use for managing funds but I thought I’d give it a try. I only tried Wells Fargo because a friend said they offered great service. No more listening to friends advice.
If this review helps prevent someone from opening an account or expanding their accounts with Wells Fargo then this review will have done its job. Please do your homework about banks, they are not there to help you they are there to make money, Credit Unions are a different all together and tend to help their customers more.
I only gave it one star because it wouldn’t let me go lower.

I give them a four star because they are A.O.K. In my book after the Uzzi bandit got em’. I mean they upped security, they’re very gossipy, true the service is a bit slow, but they got jacked and lived to tell about it, *i.e. The Uzzi bandit has since been caught and turned out to be a young guy running around Austin just holding up all kinds of places, corner stores?! To Banks crazy! ! However the comp. Coffee does bite. Everything else is peachy! Ha ha so is the window guy …

Great location, and … well great location… thats all this bank has.
Nothing to rave about, customer service is about a 2 star, atm location 4 star, luke warm coffee 1 star, every employee in the bank yelling «welcome to wells fargo» when you walk in with their head down… 0 star!

This review is not only for this location, but Ass Fargo in general. But, to be fair, I’ll also review this location at the end.
How long have I had an account with this bank? Since about 96 or 97, can’t remember. And how long have people made checks out to Jaye J? For that long. And guess what?
Starting about 2 months ago, they decided that every time I deposited a check made out to Jaye J. they were going to credit my account with the amount of the deposited check. Wonderful.
Then, all of a sudden, I’d be overdrawn when I knew I shouldn’t be. To the tune of HUNDREDS of dollars. And then I’d see a line item on my online banking of a withdrawl in the amount of the deposit I’d recently made. WTF?
Oh, I’m sorry, we cannot accept a check on your account made out to Jaye J because that’s not your legal name. But… um, I’ve had this account for years and it’s never been a problem. Oh, I’m sorry, it’s all the fault of the Patriot Act. There’s nothing we can do. And, we can’t get this check back to you for, oh 10 working days. Sorry. Nothing we can do.
But, but, I have money. And now I don’t. And I have no recourse? Nope, sorry. You don’t. Blame the Republicans, but not us.
And that’s just two incidents.
Let’s see, this also happened with a MONEY ORDER made out to me.
What else? Oh, there’s the $ 6.95 a month fee for bill pay when other banks give it to you for free.
There’s the rewards on your check card that are 1 point for every $ 4 spent.
There’s the fact that no matter how many times I’ve started a call out with, «Now, there will be no charge for this call, correct?» I’ve gotten a $ 2 charge the next day.
There’s the fact that they put a hold on any check I deposit, no matter what the source, for at least 5 business days if it’s not my direct deposited paycheck. Oh, and? They will overdraft anything that goes through during that waiting period.
For years, I’ve been nickled and dimed by AF, and I’m tired of it. So I quit. As much as a pain in the butt as it is to switch banks, I’m mad enough that I did it. And I took HUGE pleasure in it. Perhaps too much.
I got to walk into this location today and break up with them face to face. I was very polite, and told them exactly WHY I was breaking up with them.
Turns out that whole «not being able to add the name Jaye to my account because of the Patriot Act» is not even slightly true. My new bank did it, no questions asked, and said they’d never heard of such a thing.
Wow, I’m shocked.
And I give this location one star because of the cluster f that is the drive through and the ATM. If you’ve ever used it, you know exactly what I’m talking about.

I have this feeling that somewhere there is a bank with short lines, no fees, good coffee, and fresh popcorn. Until then, there’s my local bank. The tellers and staff have been nice and helpful, and they haven’t lost my tens and tens of dollars yet. Thanks for that!
This branch is open until 6pm on weekdays.