Walmart Tire Lube Express

They don’t want our business
I needed to get my battery replaced on my 2007 Chrysler Sebring. The battery is in the wheel well so I can’t just pop into autozone and get it done like I’d like to. My old battery still had some proration on it from walmart in Buda so it only made sense to get it done at Walmart. I live closest to the one on Norwood so I called up to see what time they close (it was about 5pm). The first thing out of their mouth on the phone is «we have a 2 hour wait». I thought that’s an odd greeting but asked what time they closed and talked about my battery then decided to head up. The first thing I noticed when I got there was I was the first car in line. I was put right through which made me wonder about the «we have a 2 hour wait». They got my keys and told me to go inside to do the paperwork. It seems to me that they just don’t want to work or have any jobs close to closing so they tell everyone who calls there is a 2 hour wait. It’s how they greeted every caller when the reality was they had no wait at all.
Shortly after I got inside the shop person told me they couldn’t change my battery. He said they should be able to but that they don’t have the right tools and to go to the parmer lane location. He said they haven’t had the tools for about a year now (because of where my battery is located they need a specialized tool). I called the parmer lane location and again the first thing out of their mouth was «we have a 2 ½ hour wait and we close in 2 hours so we can’t see anymore cars tonight». I then tried to find out if they had the tool to replace my battery which I never did find out because the lady on the phone was a step away from useless. She obviously didn’t know anything about the auto department and told me they couldn’t perform «auto repairs» on a vehicle which had nothing to do with what I was asking and eventually she just hung up.
I then called the Ben white location and was told «we have a 2 hour wait» as part of my greeting once again. The person on the phone though did tell me he could do the battery the next day and that they have the the correct tools. The next day I got my battery replaced there although it took about 2 hours with only 3 cars ahead of me (all oil changes). They only had one bay open and one of the techs was working the counter.
I ran into the district manager while I was there and told him my tale. He didn’t seem to care in the least and said «people prefer we tell them upfront about wait times». He didn’t seem to care that they might be fake or made up wait times to manage down business. He also didn’t care about 2 of the 3 locations not even having the right equipment.

Short version: This is Wal-​Mart. They are going to fuck it up. For the love of all things holy, go any other place except here.
Long version: When I returned from a two week vacation, my car was so kind as to welcome me home with a flat tire. Thanks, car! My car also has this pattern of getting flat tires when it is raining outside. Thanks, car! Then, as if that isn’t already frustrating, it’s Memorial Day. I have a flat tire, it’s raining, and it’s Memorial Day — a.k.a. the trifecta of fucked. I change my tire, someone is nice enough to stop and help, and then I begin searching for somewhere to have my tire fixed or replaced. Oh, lucky me — everything is closed! I let my supervisor know what’s up, because I am already 30 minutes late to work, and she suggests coming here.
It’s Wal-​Mart, but there is no way I’m driving on the highway with a spare tire. I have only ever heard that you are not supposed to do that and, with my luck, my spare would blow out and then I’d really be in trouble. Desperate times call for desperate measures.
They’re open — cool. While waiting for them to work on my car, I figure I might as well kill time walking around Wal-​Mart. Then I figure I probably should have just stayed in the waiting area because Wal-​Mart is a really good way to have an anxiety attack.
Oh, yay, my tire is fixed and it only cost $ 10. What a relief because I thought I was going to have to buy a new tire for sure and I was bracing for that impact. Yes, they fixed my tire, and yes, I am grateful, but it took quite a while. By the time my car was ready, I was two hours late for work. I didn’t do any sort of inspection because a) it was raining heavily and b) I needed to get to work pronto. Big mistake.
About a week later, I notice that my tire does not have its hub cap cover. No big deal, I put it into my trunk when I changed my tire so that I would not lose it. I search my entire trunk and that cover is nowhere to be found AND I notice that my spare tire was put back into my car incorrectly. I put that cover in a secure spot, meaning that someone went out of their way to take it out of my trunk. How difficult is it to not lose a customer’s things? How difficult is it to properly put away the spare? This isn’t rocket science and this is literally your job.
It was just too easy, wasn’t it, Wal-​Mart? I got out too easy and you had to make sure you got your jab in somewhere. Thanks for the frustration! Next time, I’ll just risk driving on the spare and wait to take my car some place more reputable.

I went in for an oil change and had some of the worst service I have ever experienced in my life. The girl at the register, Jessica, stopped ringing me up to have a conversation with her coworkers, twice. She was extremely rude and unprofessional. After an HOUR of waiting I was told they did not have an oil filter that fit my car. Because of this terrible experience I got some car ramps and change my own oil. They have lost me as a customer for life. Bad job Walmart.

i recommend never going to get anything done at this place. i went to get a tire changed that went flat but was still aired up do to putting fix-​a-​flat in it. i told the guy at the front desk to replace the passenger front tire. they did it (so i thought) and i was on my way. the next morning when i came outside. my tire was completely flat. i put more fix-​a-​flat in it and took it back up there. just to find out that they changed the wrong tire!!! they told me they couldnt refund me and that i would have to buy another tire. i told them they should give me one since they changed a tire that there was nothing wrong with. then the guy said they could try to find my old tire and proceeded to take me to a room full of tires and had the audacity to say «which one is yours?» wow uuuuum the black one you idiot. since i couldnt find my tire, i was forced to buy another tire. and i wasnt apologized to once. so never take anything to walmart to get done on your car, IT IS TERRIBLE!!!

I got an oil change here on july 4^th, the guys were great. They saw my fussy toddler and huge pregnant belly and actually completed my car in half the time they quoted me even though they were full. they were sweet and didnt try to sell me anything extra. Car is running great, 30 $ but you get a lot of other services as well. It was worth it for me!
Though I do agree, they need to let you know when your car is done, you have to keep checking back.

I got my oil changed here and experienced the same poor service. If they say 1 hour, expect about 2 and looking out the window to see where your car is is how they tell if it’s done; better you do it since you know your car better than they do! However, I would caution anyone going to Walmart and expecting good service. Walmart has NEVER been known for good service, nor do they even claim to offer it. Their claim is «low prices» so go for the low prices and the fact that you can get some shopping or other errands done while you wait. Otherwise, if you don’t mind a dedicated trip ONLY for the purpose of getting your oil changed or tire fixed, and you don’t mind waiting in an auto shop waiting room for an hour or so, definitely go somewhere else!

I’ve gotten a tire replaced here before and definitely wouldn’t recommend it. It takes a long time for someone behind the counter to show up, help you, and then you set out on a journey in waiting, either throughout the store or in the waiting room. If you decide to walk around the store, keep in mind that they don’t page you or anything, so you won’t know when your tire is ready. Even if you’re sitting in the waiting room, though, they don’t let you know when it’s done. You have to go and feel like an idiot, checking in every thirty minutes. I waited a little over three hours to get my tire replaced.
There are advantages to buying a tire at Wal-​Mart, like lifetime replacements, but I would try another store — this one either doesn’t care about customer service or is seriously understaffed, because their productivity levels are really low.