Walgreens

I will agree the lines are always pretty long at the pharmacy. It’s surprising because there always seems to be a good number of workers back there and they all appear to be working hard.
I determined the reason they must be a little slow is because they are willing to go out of their way to help customers. The pharmacist (not tech) spent significant time on the phone with my insurance trying to help me out. He really went above and beyond. All of the techs have also been helpful beyond what I would expect several times. They are truly very helpful and not just trying to get through the line, for this I don’t mind waiting a little extra. Thanks guys!

The guy with dreads who works the super late shift like past midnight is always really nice and friendly to me even at 3 am.
Pretty well stocked although they were out of medium sized grape Gatorade tonight… I once got a very good deal on the bottled Starbucks frappucino things here.
Overall I guess it’s a pretty normal Walgreens. I actually don’t really come here that much or for anything important. I usually just come to get a snack or something.
But I wanted to give 5 stars for the nice dread guy I mentioned above. One time I needed to buy a fan in the middle of the night because my ac broke during August and he helped me pick out a good one and got it down for me from way up high and everything.

This pharmacy is always short staffed. Count on a half hour wait. Do yourself a favor and find another drug store.

I have been on the phone waiting for a prescription refill for almost 25 minutes!!! Terrible service.

I go to this store because I live across the street. This store has things that have been broken since the storms that blew through un May 2015. The clock on their sign has been off by 8 hours since the storms. Parts of the Walgreens sign have been missing since that time. Registers are constantly broken. Employees are generally friendly, but they are always understaffed and over worked. I expect more from a national chain than what we are getting from this store. Walgreens needs to get their act together.

Just terrible. I’ve come back twice for the same medication and they didn’t have it ready. They promised 12:30, it’s now 1:55. Don’t waste your time here.

I go to this Walgreens when I need a candy fix or I need to pick up some greeting cards. Their cherry sours are very good and you just can’t beat a bag of Gummi bears when the mood strikes. They have a good card selection, and some of them are budget priced, so I really like that. I’m purely a retail customer here, no pharmacy interactions, so I only interact with the staff at the register, and that’s generally a neutral experience.

I took my friend here today after getting her from the hospital from a 5 week stay there, she was behind on scripts do to such a long stay. she was still in great pain so I took her threw the drive thru, originally Ray was helping us and he was sweet and understanding. He needed to run something by the pharmacist who ended coming to the window… talk about your raging pharmacist from hell! Mira talked down to my friend and made her cry. The doctor had miss wrote the script but told us the pharmacist would understand it… well she devil Mira yelled at my friend that she was trying to get her to break the law like she was a crackhead insteading of a women trying to recover from lung surgery. she walked away to fill the script of a whopping 2 pills… we were told 15mins. Mira sent Ray back and told him it would take two hours. during this every other employee had come to the window and apologized for Miras behavor it seems to be her normal way of treating others… no wonder this evil lady was just a floater pharmacist. this place is a joke and Mira is pathetic.

Two stars because the store part is totally adequate. Unfortunately, the pharmacy is AWFUL. This is my neighborhood pharmacy, and of all the neighborhood pharmacys I’ve had, this is the worst. I was home sick for over a week once and was in and out of here nonstop. There is no time when you won’t wait ages, I promise.
I held off writing this review for awhile, because some of the staff is pretty nice (sorry guys!) but I was just put over the limit when I called to ask the pharmacy a question about my meds. I was on hold for 30 minutes and the woman on the phone was very short with me. I wondered if there was a problem with the phone system because at one point I was taken off hold and it just rang and rang. She said «well we’ve been really busy» (2:20 p.m. on a Monday) and gave no apology. I asked her one question, which she sort of answered. I said «okay,» and then she quickly rushed out «thanks» and hung up abruptly. I had a second question but she didn’t even give me a chance to get it out. I wasn’t willing to wait another 30 minutes for a rude reply so I just looked up an old pharmacy and they helped me out.
Long story short: if you want some Gatorade or lipstick, you’re fine. If you want a place that will explain your medications or you want to be anywhere in the near future, try another spot.

They refused to unlock the «public» restroom for me, a paying customer. I should have peed on their floor. HORRIBLE customer care.

Slowest pharmacy and always long lines. After years of suffering we have moved all of our prescriptions over to HEB.

Very courteous & friendly staff. Clean pharmacy. Never had any problems while shopping or picking up my prescriptions here.

Sloppy, unreliable service. After years spent swallowing this bitter pill I feel I have no choice but to try another pharmacy in Austin.

I just stood at the consultation window for 10 minutes as no less than 5 people walked past me like I was invisible. If it were not so frustrating it would have been comical. I don’t typically give negative reviews, but hopefully someone at Walgreens will read this and institute some customer service training in the pharmacy. I realize they are busy, but a simple «I’m sorry sir someone will be with you shortly» would have gone a long way in convincing me that they care and prevented this negative review.

This review is in regards to the Pharmacy Tech…
I had dropped off a «controlled substance script» which requires a 30-​day period between fills, in which I am clearly aware of. So when I dropped the script off I asked the Tech, when will be a good day to come back and pick-​it up seeing I had to wait an additional couple of days. So about 5-​days pass for good measures. I go into the pharmacy to pick up my script, and another Pharmacy Tech informs me, that NO I cannot pick up my script due to the 30-​day policy which is fine by me. No sweat off my back because this is mandatory for all «controlled substance». My beef is why did the Pharmacy Tech pull this random date out of no-​where and miss inform me. So the next Tech asked the pharmacist about the script and he shouts possibly due to your insurance. Well of course I’m angry by; partly because we’re all yelling now and I have no insurance. I ask for the correct date to return so I can pick-​up my medicine.
No I haven’t been back since, because of this issue. I’m sorry but if you can’t inform patients currently of dates and etc… Maybe you shouldn’t be a pharmacy tech

Good, standard Walgreens. Sometimes there are sketchy people loitering in the parking lot… but other than that it’s usually pretty good! Wait times tend to be reasonable and a 24 hour pharmacy is a necessity for me.

This pharmacy is geographically convenient, and that’s about it. Ask them a question and they’ll look at you «like a dog who’s just been shown a card trick» (thank you, Bill Hicks). These guys and gals are aggressively incompetent, sure. But it’s worse that they’re completely indifferent. Customer service apparently doesn’t apply to Walgreens’ pharmacy customers? I just tried to pick up a medication I’ve been taking for months (a very standard non-​narcotic), and the tech told me «I tried running it with your insurance 10 different ways and it won’t go through.» «What does that even mean,» I asked. «I don’t really know. Take your cards out of the box.»
Hey, cool. Next time I’ll just tell my doctor to send them my prescription via stripper-​gram. It’d be just as effective. Now I’ll spend the next two days with a throbbing headache. Guess I’ll go buy some aspirin.
From 7 – 11. Here’s to 21^st century American healthcare!

Is zero stars an option? If you like dealing with a self-​important and incredibly impatient pharmacist when you don’t feel well, then this place is for you. Message for the pharmacist: too busy to serve others? Don’t. Try working in a hospital pharmacy with no direct patient/​customer contact. Further, when you say your apology and then abruptly say «Anything else?,» it conveys (again) the message that my mere presence is an inconvenience to you. My bad. Bummer for both of us: I could have (should have) gone to the Walmart Pharmacy on Anderson Lane (opened at 5a today). Oh, and, no, nothing else now. I’m done… with you and your store.

There has never been, and never will be, a slower, more ill-​equipped Walgreens pharmacy staff than this location. I could’ve gotten a pharmacology degree in the cumulative hours I’ve spent waiting in line here.

Been here a few times. I like this pharmacy because its not in a sketchy area and I like the location. I usually like the customer service, but on this occasion, I was a little disappointed.
I came in to pick up a Rx and gave them my new insurance card, but the lady said that she had my new one which I highly doubted that since I have a completely new company. Anyway it was a big enough difference that it saved me $ 40. I picked up my prescriptions and once I got home I noticed that I was given another prescription drug to replace my current one. I usually don’t mind this, but what I didn’t care for is that they didn’t say anything about it.
Anyway, I do like this place and find it highly convenient, but I just would like be made aware of any changed on my rx.