Walgreens

Pharmacy takes forever to do literally anything. The line inside takes forever, the drive through is equally slow, and don’t even get me started on how long they take to answer the phone. I refilled a prescription through the app 5 days ago. No email, no call, no text. When I check the app today as I enter the 17^th minute of wait time with the pharmacy to check the status, (while
A robot voice keeps repeating «we’re sorry our staff is busy with other calls, there is one call ahead of you»)the prescription is not even listed there. I can’t wait to hear what excuse they have now.
If I had more hands, I’d give this Walgreens four thumbs down.

I have been a customer of this Walgreens for 2.5 years now and I honestly love the employees that I interact with on a weekly basis. But the pharmacy is severely understaffed, I have tried every day this week to refill a prescription and I have been on hold for at least 10 minutes each time before I hung up. That is just unnecessary and regretful. A phone call should be picked up within 5 minutes you guys. I understand one or two busy days. But I have been calling since MONDAY and can’t get ahold of a pharmaceutical rep to refill my prescriptions. This needs to be addressed on a corporate or regional level. This location needs more employees. It’s not the employees’ fault, but somebody should look into this.

This is the most poorly run and weird Walgreens. You never know who you’ll see, always something hanky going on outside. One of the male cashier’s is really rude and mocks you by saying, «Welcome to Walmart!»…and then when you look at him, he acts like he didn’t say it. Dumbass.

The pharmacy at this Walgreens is beyond horrible! I sat in the drive through line for 20 mins before the lady picked up the phone to answer. No one inside was even waiting in line. I pushed the button to call and no one ever picked up during my 20 min wait time.
Then she finally picks up and tells me the medicine needs to be prepared and will take 2 mins, after 10 mins pass and 3 cars go by getting their medication. I’m still waiting to receive mine. Don’t ever use this pharmacy horrible customer service and their in no rush to give you assistance’s.
Horrible service! Will never go back!

Worst service ever. It’s literally impossible to get my prescription. It should never be this hard to get your medicine.

Came to pick up my sons prescription and of course they were short staffed as always in the pharmacy. I attempted to call before I came to verify insurance and of course the guy couldn’t figure out my insurance. Aetna simple card, he kept insisting it must be new or deactivated. Not true, I’ve had the same insurance for 5yrs… NOTHING has changed. All he said was call Aetna so they can find you. WTF?! I work in healthcare, I’m pretty sure he could have called to verify since I was already waiting there, mind you its 10:30 at night, we left the after hours at 8:30. So now I’m going home with no mess for my son, who has bilat ear infection and upper respiratory infection, who’s 4. Crying his head off. This is exactly why we fill with CVS, the physician suggested using Walgreens since they were 24hr (cvs pharmacy closes @9:00) NEVER AGAIN!!!

Yikes! I ordered photos online for a memorial service I was attending. Because it was a larger order it was going to take a bit longer than an hour, no problem. Got confirmation emails that the order was finished and went to pick up on my way to the memorial service. When I arrived the photo guy couldn’t find my order. I gave him every name that it could be and still no luck. I showed him the confirmation email with the order number and he said that was of no use to him. He said the manager would be able to help but wouldn’t be back for another 45 min. Not an option. Asked him to call store manager and when that manager arrived it took him 5 seconds to find my photos. Sooooo disappointing! Will not use this store again for photos.

The only reason to ever go here is if you have an extreme emergency in the middle of the night. Even then, you’ll probably wait in a line. Staff doesn’t show urgency when lines get long, although the customers are the biggest problem here. The pharmacy is an all around joke. Do what you can to save yourself the horror of dealing with any of it.

There are always long lines here. They are always understaffed. The place has a dirty feel from the minute you walk in the door and smells bad.

My girlfriends mother who just finished her seventh chemo is calling the pharmacy as I write this review at 2am. We waited on hold for the pharmacy department for maybe 5 – 10 minutes, the hold message is annoying because it replays a short «thank you for calling» message every 5 seconds, but at least you know that it’s going and it’s not an empty line. She needs to clear the phlegm out of her chest. He suggested Mucinex and then transferred her up to the front desk to find out the price that she asked for. The first person tried to help and after he had a little trouble an extremely friendly and kind lady answered the phone. She talked to my girlfriends mother, who is an older lady, for as long as she needed to in order to help her to fully understand every different type of Mucinex and what it should be used for, etc. She was helpful to the point of annoyance to me, but my girlfriend’s mother couldn’t have been happier to be helped and that is what matters! I am very impressed, as I expected poor results based on these reviews I had just read. But, the staff was super friendly on this shift. I highly recommend this location based on this experience now, and it’s ²⁴⁄₇.

This Walgreens location has saved me on multiple occasions. First I love the fact that they are open 24 hours! With my work schedule sometimes the most convenient time for me to run an errand is in the middle of the night.
Also the photo department — AWESOME! I have had passport photos done here twice now. The second time I attempted to go to the CVS down the road and they completely failed me. CVS was so incompetent in what to do and how to it when I asked for a passport photo there. This Walgreens location — superb … excellent service and always fast!
I have used their pharmacy to ask questions in the middle of the night when I need help with something also. They are always friendly and help as much as they can.
The staff at the front register in the middle of the night are always super friendly as well.
I honestly can not expect much more from a Walgreens.

Every time I call in a prescription it takes forever bc the automated service never seems to work. The drive thru pharmacy is super slow and not friendly!

Haters gonna hate, this place is great. The employees are really sweet people. Quit being so self centered and be nice to the people here. They just might be nice back. Who even writes bad reviews of a corner store? Get it together!

The pharmacy knocks off one star (line takes forever unless you go in the middle of the night), but the customer service here is consistently fantastic in all other parts of the store.
The women who work in the cosmetics section are the BEST. They always help me with colors, shades, etc and are well informed about the products. They even keep a giant portfolio of coupons that they have clipped and go through your purchases to see how many coupons they can give you to bring down your total. They have saved me many dollars!

The WORST customer service. If your dr needs to talk to you before a refill is approved, they don’t tell you. They just deny it and you find out when you go pick it up. They don’t care about patient health at all. Go somewhere else.

Pharmacy is ALWAYS packed so I go here anymore for scripts. No one ever answers phone, customer service is ok.

This Walgreens Pharmacy is HORRIBLE! Told me my prescription, that my Dr. Handed me 10 minutes before, was not a valid prescription. They run out of medication and don’t bother to call. ALL of the staff is rude and very unhelpful. And I’m never there for less than 45 minutes. I’ve switched all my mediation to People’s Pharmacy and they are so awesome!

The pharmacy is a complete joke. They have been understaffed for a long time, with no signs of improvement. Majority are so overworked they don’t have an ounce of customer service left in them. Forget the drive through unless you’re a big fan of waiting. Even when there is no one in front of you expect to wait at least 5 minutes.
The rest of the store is ok at best. Complete freakshow at night, do prepare yourself.
Do yourself a favor, and drive down to CVS on Congress.

They are a mess. I have had two prescription refills there and both times it took days and several phone calls. My script needs doctor approval, they claim they don’t have it when in fact is took them 8 hours from my request to them contacting my doc. Second time they just plain lied about not getting approval and the woman on the phone said my doctor’s office lied «just, to make us look bad.»
The wait is always days instead of hours. Go elsewhere!

This place is a place you go to early in the mornings I’ve gone about 6ish or so before work for whatever.
In the mornings yes you may see one or two bums outside that’s about it, other than that there is only one checkout counter in the mornings. I just go and grab less than 4 items and I’m in and out.
The mid afternoons are a bit difficult to handle there are about two checkout counters one in the front and one in beauty area near makeup.
The perscription Line is long in the afternoons I use to Get my scripts through them but not anymore mainly Because my doctor had issues with trying to authorize my medications and refills thing of that sort.
The drive through line is the same I guess if you just prefer to wait in your car rather than in a line with people it’s good, not so much to «drive thru».