Walgreens

Wow! I’m trying to figure out which is slower, Walgreens drive thru pharmacy on Duval, Torchy’s drive thru on Spicewood Springs or the traffic on I35 during rush hour? Actually the traffic feels like on a bullet train compared to the other two.

This is the closest Walgreen’s to my home, so I use it often. The store itself is fine – clean and well-​stocked. I usually find the OTC stuff I need. But the pharmacy is SO SLOW. I dread it when I need a prescription late at night because it takes at least 1 ½ hours to fill it here. I have no idea why it takes so long. One prescription was just a tube of antibiotic eye drops for my kid – it just needed a label on it. But we still had to wait 1 ½ hours for it. If it’s earlier in the day, I use HEB or CVS … anywhere but here.

Worst customer service ever! Arrived thirty minutes after prescription should have been ready (which was confirmed at the window which only had one lane open, with four other cars behind us) and then we were told it was not ready yet. The lady at the window also told us we could not wait in the drive thru and asked us to drive back around or to walk inside… Twenty minutes later while waiting in the parking lot, I received a phone call it was ready, and then was told one of the three were not even ready yet. I hope these people can count pills better than how they count two-​thirds of a pick up as 100% ready.

I have been going to this Walgreens since 2012 — the idea of 24 hour «convenience» is what got me. Then, about a month ago, I realized this was the slowest most inconvenient pharmacy I’ve ever been to.
Nothing is ever in stock. They are always SLOW, which is understandable when it’s busy but not when it’s 2am and there’s no one else in line. Sometimes the staff is just plain rude.
I think everyone who works here is miserable.

Love that the pharmacy is 24hr but it is the slowest pharmacy around town at any time of day or night. I dread having to come here: (

24HOUR PHARMACY!!!
I came in late from my flight with scripts and the pharmacist on duty filled them within 20 mins. She also recommend a couple of items that would help in my healing.
The store was clean, well lit, and I felt very safe. Kudos Walgreens for making a comeback.

Oh my god. The amount of time it takes to get a prescription filled is absolutely obnoxious. I’ve been working on it for over an hour… close to 2. No end in site. I do not feel good, and I do not feel like putting up with this. Seriously, step up your game, Walgreens Pharmacy. Absolutely ridiculous.

It takes an absurd amount of time at this location to get served in the drive-​through. Just picking up a prescription can take 20 minutes. And plus when the prescription is ready, they keep emailing and calling you to remind you to pick it up. This is different from my experience of their locations, where they notify you once and only take a minute or two to give it to you in the drive-​through. Considering going somewhere else.

Disgusting! Bathrooms unattended with feces on baby changing station, filthy floors and dirty pads overflowing on garbage can. Don’t even ask me about the smell. This is just plain inexcusable. The floors likely have not been mopped in this restroom for days. Get it together Walgreens. Never mind the homeless man begging for money as I walked in. I just wanted to buy a pregnancy test.

Been a customer at this location for over 10 yrs and couldnt have been happier, but a little over a year ago something happened. Our scripts now take forever to be filled and the lines are always long. They have 3 registers, but only one is occupied by an employee. I thought maybe things would get better, so I stuck with it, but today was it. My doctor called in a script, but when I went to pick it up, the pharmacist said my doctor had to call the pharmisist to approve the script. Huh? When I relayed the message, my doctor was completely baffled.

It was 4:00am and I couldn’t stand it anymore. My ear hurt! I did some research online and found the product I wanted. I drove to this 24 hour Walgreens as it is the closest to my house. With the assistance of a very helpful employee that was stocking, we found that they were completely out of the product both on the shelves and in the back. He wasn’t deterred though. He checked the Walgreens inventory of the closest 24 hour Walgreens and found they had four in stock. Indeed they did. I was very pleased.

1 star for being a 24 hour pharmacy, negative stars for EVERYthing else! The lines move like snail races, the employees are not kind nor do they ever ask if you have a rewards number, and the pharmacy is in fact 24 hours but pretty much useless when it comes to a «quick» stop. We have waited up to 20+ minutes in the line to pick up a daily medication that gets filled once a month. It should be simple and easy but apparently not. boo~

Worst pharmacy I’ve ever been to. The girl working the drive through is the rudest person I’ve ever met. Not sure if she realizes what her job is, but people are here picking up prescriptions. Usually because they are sick and don’t need their attitude. You are suppose to be helping me. Not giving me a hard time.
They were out of what I needed and told me to go somewhere else and have them call. I went to target and they called and put them on hold for over 40 minutes before they could get the prescription transferred over, and then they only transfer what they were out of, so I was forced to go back and get them other prescription there and they still didn’t have that filled.
So now it’s been over 3 hours since I left the doctor and I’m still sitting here waiting for my prescription. Seriously the worst pharmacy ever, and I will never be back.

This is the worst walgreens in town… the staff are nice enough… but my GOD are they SLOW as Christmas in July… I waited in line for almost 15 minutes just to drop of my prescription… This is a 24 hour walgreens the management needs to get their heads out of their … well where ever they may be stuck … and HIRE MORE not extra staff… the poor staff always look over worked and stessss BUT they smile and do a good job. If you are in a hurry.. STAY AWAY FROM THIS LOCATION!

This is gonna be a long one, guys.
I ordered 2 prescriptions from here, but I got busy and didn’t pick them up. I reordered multiple times and each time, I kept being told my prescriptions weren’t ready and to call for details. I finally called them and they said my prescriptions had already been picked up. I told them I hadn’t picked them up, so the lady told me she’d have the manager look up the transaction and call me back.
I got a call back later that day saying I had picked up my prescriptions on ⁹⁄₁₀. I thought I was crazy because I couldn’t remember picking them up at all. I told them I guess I forgot where I put the prescription bag and I would have to find it. I searched the apartment, my car, my boyfriend’s car, all to no avail. My boyfriend suggested checking my credit card statements, so I did. Interestingly enough, my last Walgreen’s transaction was on ⁸⁄₂₅ with my debit card.
I called the store again to tell them that I had no record on any of my credit cards for a transaction with Walgreens on ⁹⁄₁₀. I spoke with the manager and he argued with me that if I hadn’t picked up them up on the 10^th, then I would have run out my prescriptions a long time ago. Well, at this point, I had run out of one of them, but honestly, I always fill them a little early so that I don’t have to worry about it. I don’t know how this guy did his math, but I can tell you I take my prescriptions almost daily (I sometimes forget) and I had at this point run out one of my medications a few days before. The manager said he would review their security video to see if I had picked up the medications.
I got a call back later saying they had a video of me picking up this prescriptions on ⁹⁄₁₀ around 8:00 PM, but the manager didn’t bother to describe me or go into any detail. He said they could sell the prescriptions to me again, but insurance wouldn’t cover them. Again, I thought I was crazy and I racked my brain trying to figure out where I could have put them.
My schedule at work changed recently, but I couldn’t remember when it had changed. I went and looked at my time card and sure enough, it had changed before ⁹⁄₁₀. I had been working on ⁹⁄₁₀ until 10:00 PM, so there is no way I could have picked up the medications. I called the pharmacy manager again with this new information and I was again met with arguments about how there was a video of me and how I would have run out of the medications a long time ago if I hadn’t picked them up. I said that yes, they had said there was a video, but he never described me and how did he know that was me? I also told him that I had run out of my Abilify about a week ago (at this point). «Well, what about your Nuva Ring? When did you run out of that?» I told him I had just taken my last ring out on Sunday and that I would need a new one by next Sunday. «Well, you would have run out of that a long time ago. You last filled it in June.» (I get 3 Nuva Rings at a time). «Well, I’m telling you that I’m out of one prescription and I just took out my last Nuva Ring.» He told me they had evidence of the transaction and had the credit card number. «Ok…what are the last 4 of the credit card?» He said he would review the video and get the last 4 of the credit card and then call me back.
I got a call back awhile later saying they didn’t have the last 4 of the credit card and he would go ahead and fill the prescription. Wow… that was a lot of trouble for something he could have done a long time ago. I was glad for it to be over with, though and I decided I would pick up my prescription that same day after I got off work at 10:00 just to be sure they didn’t give it to someone else. I went to the drive through (I’m never stepping foot in that store again) and I was given… my Abilify. No Nuva Ring. I told them it was missing and the pharmacist went to check on it. He came back and announced that my doctor had denied the prescription. Well, I have an email from my doctor saying the prescription was approved, but that is besides the point. The first prescription was valid, but it was obviously given to someone else. They shouldn’t need a doctor’s approval to refill a prescription that I never got in the first place.
I have called the corporate number twice now to complain and I’m waiting for a call back from the store manager. I may update this review depending on how that goes, but I don’t feel like there’s a whole lot they can do to make up for this. I’ve already transferred my prescriptions to HEB and I’m hoping that goes a lot better.

so here i am outside my favorite walgreens. my (three) dogs & i are sitting on the sidewalk, feeling grateful. me & the dogs jogged over here to pick up a prescription.
i guess it’d been longer than i thought since i’d last eaten. im standing here dreaming of a snickers bar & some water. i took a leap of faith. SO glad i did (i say between chews & swigs). bottom line, i couldnt take my dogs (2 american bulldogs, 1 rat terrior) in the store. NO WAY could i tie them up. so, i got as far inside the front door as i could (herd allowing). i saw a salesperson (who btw was way helpful the last time i was here). i only really shop here during the «graveyard shift». anyway, RYAN was standing there when i was peeking in i told him my situation (and my need of a snickers — for medicinal purposes only, of course). he said he’d fix me up. i gave him my card. and here we are. a hand delivered snickers wirh a bottle of waterl ryan, that was mighty neighborly of you and i wanted everyone to know.
thanks again ryan.
p.s i dont remember her name, but she as well has always been knowledgeable and friendly. tonight was the 2^nd visit where shes given my animals a treat! yep, 2 each tonight!

Y’know, I have to like this place just because they have a 24-​hour pharmacy. I was having some major allergy issues back in January, and ran out of medicine late in the evening. I was able to run by there at around midnight, pick up some Sudafed and other allergy medication, and not die of chest/​nasal congestion overnight. Not dying is always kind of nice, y’know?
So, yeah — thanks for having a few 24-​hour pharmacy locations out there, Walgreens. You’re a-​ok.

I’m not a fan of Walgreen’s pharmacy to begin with but I needed a flu shot & this is close to work. I registered online & reserved an appt. That was easy and convenient. I was soon to find out having an appt. was useless.
The young lady at the window was SO rude. I was really inconveniencing her by being there. Her face would have cracked if she had smiled. All my information had to be re-​entered even though I had entered it earlier in the day. Very inefficient. After going to the two different windows four times, taking 30 minutes & dealing with the rude staff one more time I walked out.
I went to Costco where I dealt with very nice and professional staff. Plus, I paid 14.99 at Costco. Walgreen’s was charging 34.99. Expensive & poor service. I don’t think so!

Worst pharmacy I’ve ever seen.
1. The pharmacy techs are rude as heck, to put it nicely. Isn’t your job to serve the customer?
2. They do not fill prescriptions in a timely manner. After my wife’s surgery, the doctor called in her painkillers. When we arrived here to pick up her prescription over an HOUR later, her prescription still had not been filled. Fresh from surgery, my wife had to wait in the car 15 minutes while Walgreens finally got its butt around to filling the prescription. I’ve had so many other prescriptions filled here and the fill time is always long. No other Walgreens does this.
3. The pick-​up wait is always long, whether you drive through or wait in-​store.
4. Did I mention the time I came to pick up my wife’s prescriptions, and the tech gave me only ONE of two bags of her pills? Only after I said these weren’t all the pills, did he scrounge around on the floor to look for a second bag. My bad. I should have said «I’d like to pick up ALL of my wife’s prescriptions».
Yeah, I’m bitter. A pharmacy has an important job to do. They should do it well and without incident. Walgreens fails.

This Walgreens is never all that busy, but the pharmacy is always painfully slow. If you’re not the only person in line at the pharmacy, be prepared to wait at least 10 — 15 minutes. There will be one person at the pharmacy counter, and they will be slow. However, if you ARE the only person in line at the pharmacy, odds are pretty good that they will ignore you in favor of the drive-​thru.
Also, I have yet to try anything in their store brand, «Nice», that wasn’t pretty terrible. I would suggest avoiding it at all costs.