Vue

I would not give this place a star if I could. It’s so gross. It’s infested with roaches and bed bugs. There are thieves who will break into you car and apartment. Do not move in here! You will hate it. They will not fix the problems anytime soon enough. The bed bugs will not go away. Just don’t move in.

Having lived here for over a year, I feel quite confident in recommending these apartments to anyone looking to move. Considerable time, money, and effort has been, and continues to be, spent on improving the quality of life here. The fixtures and fittings (sinks, lighting fixtures, faucets, etc) are all new, and high quality. I’ve seen new air-​conditioning units being installed, and we recently had our air ducts and insulation redone to help with efficiency and keeping electric costs down. The management company is fairly new, having only been here slightly longer than us, and I’ve noticed a significant improvement in the appearance and general quality of the complex since we moved in.
The management, in my personal experience here, has been both competent and quite accommodating with our needs and requests. When first moving in, my boyfriend and I were in a bit of a financial bind with severe time constraints, both which Kitzie was quite helpful in working with. She takes complaints and maintenance issues seriously; every time we’ve had an issue, we’ve seen a swift response.
The local neighborhood isn’t exactly the classiest, with a peculiar, constant smell of burritos, but I’ve never felt uncomfortable walking around, even at night. Rent, while I wouldn’t consider it cheap, is pretty typical for Austin, and even lower than some other nearby apartments.
These apartments are an investment well worth making; I fully expect this won’t be the only time I renew my lease here.

UPDATE:
I am only giving this place one star because I can’t give them zero. I find it odd that just a few days ago (before the bill was passed allowing Unilocal to receive money from businesses in exchange for «good”/“positive» reviews) there were at least 5 or 6 reviews on this cesspool, and now there are only three. Hmm…
Anyways, my update goes like this:
We moved into Vue in late March and have already made our escape to a new and beautiful complex that is actually run like a real business. In the month we suffered living there, we witnessed several car break-​ins, fights in the parking lot, volley ball games behind our apartment that went on all weekend for all hours of the night. The balls from these games would either end up on our patio or smacking against our walls and windows. Don’t even bother calling the police for a noise complaint. They’ll never show up. You could call the front office but they tend to leave early (almost every day) and even if they were there to answer your phone calls, they would do nothing about it. This is just the start.
We also dealt with trash littering the entire parking lot because not a single resident here gives a damn about anyone else but themselves. In the first week living there, my boyfriend found a huge piece of glass from a beer bottle stuck in one of his tires. Why? Because some lazy Mexican found it easier to leave his empty beer bottle on the ground rather than to pick up after himself. Wanna have something done about it? Too bad. The office will not help you. They do not care.
I had asked the manager to address several issues regarding the unit we lived in which included appliances that only work half the time, holes in the wall where the pipes meet, and huge gouges in our laminate floor. Her response was «I will def look into that.» What? How old are you? Also, none of these issues were ever addressed and she never even bothered to respond to me.
What happened to us this week was the straw that broke the camel’s back.
My boyfriend came home to our apartment around 5:15 to find a shattered window and the back door ajar. Our apartment had been rifled through and several things had been taken, luckily nothing of sentimental value. He called me while I was on my way home. He went to the front office to speak with Kitzie, the manager, and I called 911 to report it. Before I even got home, he called me again to inform me that no one was in the office and that the doors were locked. It was 5:20. They are supposed to be open until 6. I find that awfully convenient. Since no one was there, I found a maintenance worker (who spoke no English) and told him that Kitzie needed to call me ASAP. About an hour later, the maintance man hands me his phone saying she is on and would like to speak with me. Now, why the hell didn’t she call me directly? She had my phone number. Well, considering what happened next, I see why she decided not to call myself directly. In the middle of telling her what was going on and that we had been robbed, she insisted that I was «disrespectful» and that if I kept talking she would hang up. And the bitch did. But in the 30 seconds she gave me to attempt to talk over her to get my point across, she insisted that no one would ever break into these apartments and that it was probably just some kid who threw a ball through the window. Yeah, that explains why our back door was open, why our shit was in complete disarray, and that items were missing. What a moron.
Since this happened, I called Presidium, the company that owns the complex and spoke with the regional manager. Hopefully something will be done about this wretched woman for the sake of other future residents who make the mistake of moving here.
I have no idea what Kitzie thinks gives her the right to be vindictive towards her residents. I am by far not the only one who has had issues with her and her lack of professionalism. (She likes to change locks on people if she doesn’t like them). It’s really a wonder to me that this woman hasn’t lost her job.
If you want to live in an apartment that is riddled with German roaches, surrounded by noise and an awful smell that you can’t get rid of, spiteful and dishonest management, shoddy make-​ready jobs, piss poor maintenance work, shitty parking, trash EVERYWHERE, kids running barefoot through the parking lot, rusty nails/​glass in your tires, etc… THIS IS THE PLACE FOR YOU!!!

DO NOT and I repeat DO NOT do business with the Vue Apartments. My first experience was with trying to call the leasing office and leaving several voicemails. After no phone success, I left work early to rush over the the office before 5:30pm. Got to the leasing office at 5:02pm and Anna was locking the leasing office to go home early. Already a bad taste in my mouth. So she grudgingly unlocks the door after I beg her to discuss rentals with me. We sit down and first off, no computers. She’s digging through a pile of papers to see what units she has available and keeps saying that she has a unit and then oh wait no then she tells me that she has a1 bedroom and 2 bedroom available but no units to give a tour. She then proceeds to also tell my the first and last name of another potential tenant, their move in date. She doesn’t have any brochures or business cards so she writes the rent and info on a piece of paper.
I call back the next morning and no answer. I then apply online pay the application fee. I’m contacted the next day by email by the Apartment Manager, Kitzie. In her email, she asks for all the information that was submitted as well as copies of my photo Id, and documents as well as the application fee. I forwarded her all the info, payment receipt, and documents. She then says she does have a 2 bedroom available and will process the application and send all info to Anna.
I call Anna to follow up 3 days later and Anna says she has no application for me. I log in online on the Vue’s website and it says my application has been canceled by the Apartment Manager yet $ 35.00 was withdrawn from my checking. I called and left 10 voicemails and 4 emails to Kitzie and no reply.
I got a realtor a week later that assisted with finding an apartment. He did a great job and told me that is a not a new story with the Vue and have heard several horror stories.
The coworker that also relocated to Austin and suggested the Vue, had his move-​in-​date come up and showed up to pick his keys up after booking a moving truck. He is then told by Kitzie that his unit is not available to move in to for a week. No phone call, no notification! Kitzie says that his unit was being painted and some upgrades and the construction crew didn’t show up over the holidays. After a fuss, she all of a sudden has another unit available.
I received an email today from Anna saying that’s she’s made several attempts to reach me, but no missed calls or voicemails on either my work voicemail or cell phone listed on my application, emails to the Vue, or voicemails I left. I called Anna immediately following receipt of the email and surprisingly she answered. She wanted to let me know they had a unit available. This is ridiculous!
The leasing offices only responsibility is to lease out units. If you’re not competent enough to do that, there’s an issue. The property management needs to clean house and hire new staff and get a computer. This is 21^st century