Verano Apartments

Verano is a great place to live, however there a few things that you may want to consider before making a decision. I was as clean as I possibly could be… Let me state I do have a toddler. I would do a deep clean in my apt at least once a week. I would put food away, I threw out trash every single day. But I still had a terrible roach and spider problem. I saw a huge cock roach within 3 weeks of living there, he ran across my living room floor… While I had company over. I was extremely embarrassed. =(My patio always had mosquitos and daddy long legs all over. I got pest control typically once a month to come and spray. I NEVER had any problems with my actual apartment. Plumbing was excellent, air conditioner was awesome and worked, oh so well! I left Verano mainly because I had received some noise reports and again let me state I did have a toddler, as much as I’d try he loved playing with his toys on the floor and would tend to throw them sometimes, making it a bit noisy. But I promise I tried to distract him or give him another toy when I would see him getting too loud with one. I would like to state to ALL neighbors if you have a huge problem with noise then save BIG time to get a home because ALL apartment neighbors will make noise of some kind. Just suck it up and get over it, I’m sure when you were a kid you loved running and playing with toys too. Also after my first 3 months I stopped having company come over because one time during the «daytime» I had a friend and her fiancé come over and watch the football game and I got another noise complaint. Parking is not too good no matter what… I never found parking if I got home late (i.e.; 8pm-​9pm) so I would have to park far and walk with my 1 year old. The company got bought out and the Maintenance team is AWESOME!!! I received my last statement with a $ 3 refund. So I didn’t owe any money, sigh of relief. I have seen people post on Unilocal about them being so angry about owing money, well I cleaned my apt and shampooed my carpet and if you do the same you shouldn’t have a problem. Other than my that, those were my only problems with living there. If I hadn’t found such a great deal and found a better deal on floor levels and gotten those noise complaints, I most likely would have stayed. I lived in bldg 19.

I’m going to give it a 3.5 because we have not had the ‘bug’ problems mentioned by some renters. I do request insect spray monthly. I don’t leave anything out. Our unit is very quiet. We have a lovely view of trees and the pool area. Almost park like setting. We have not needed any maintenance But we have only been there 4 months at the time off this writing. Immediately after moving in, the complex was purchased by another Corp. I still have a credit on the books of overpayment that the new company says I must deal with the original company. As you can imagine, I have heard nothing from the original company. We are only talking about $ 150 But this is not how to run a business. Otherwise, we are happy with the location (block from Whole Foods and the Domain), and the layout of the apt we are in.

NEVER rent an apartment at Verano if you want to deal with a «Thief». And to those who is about to move out, make sure you FORCED them to do a walk-​through with you even they refuse it for many reasons. They will say to call you back to arrange another time for the walk-​through when their office manager is available if there is any problem in the apartment they found, but it never happened. So you assume everything is fine.
After a few months, you will receive an invoice from Fair Collections & Outsourcing (a debt collector) who request you to pay an enormous amount of outstanding charge included multiple repairing costs.
Now that they changed the management, the office manager will use an extremely rude voice to tell you this is none of their business anymore and you need to contact the previous management company (Trinity Property Consultant) to resolve it by yourself.
The whole thing is a NIGHTMARE especially a letter from the debt collector will damage your credit record.
A quick note about living in Verano apartment is you need to CONSTANTLY deal with LOTS of roaches, plus their kitchen appliances ALWAYS malfunction. Also those people who clean up leaves in the parking lot will purposely blow the rocks to your car.

Hello Samantha from Verano. Thanks for your comment. It is a perfect example of not understanding customer service. Also a perfect example of your system clearly not working.
I moved to Verano in 2013 and had service on a broken burner on my stove, multiple on mold around my windows and a water leak in my bathroom. So if you are happy to take care of problems when brought to your attention. Problem one. Fix your «system» second have you and your staff take a customer service class. This would help your apartments achieve better than 2.5 star Unilocal rating.

Did your apartment complex serve you turkey & ham with all the trimmings this holiday season? Ours did! Plus, a gift raffle. Way to go, Verano!

Ok so it wasn’t bad but lately I’ve been seeing more roaches pop up. Mind you I have zero food in my house. I have a horrible phobia of roaches so the reviews scared me, I don’t throw trash away in side. I take it out at night in small grocery bags. I eat out all the time and that leaves me with no dishes or food around. I had out bait spots and diatomaceous earth outside my doors. In the last few weeks I’ve seen more pop up. I’ve lived here 5 months and at first only saw 2, in the last 3 weeks I’ve seen about 6. German ones… The ones that infest, I believe they come from either the property due to all the complaints or just disgusting neighbors. Aside from that there’s a mother across the hall who lets her child scream out side my door all the time. The people under me also have a kid. And the walls are paper thin. Also annoyed with the plastic bath tub. I’m turning in my 60 day notice tomorrow. I found better apartments 5 miles up 183 for the same price I was paying with 100 extra square feet, garden tubs, a Landry room and not a tiny closet that doesn’t even fit a washer or dryer and not a single roach complaint online.
If you choose this place good luck,
Also, I noticed the business likes to reply to reviews saying «we didn’t see any requests for pest control» BULLSHIT, I had pest control come by 5 times and eventually went to get my own treatments. I moved out 2 months ago and I’m so happy I did

This place is complete garbage. After receiving a collections notice without even receiving a notice of any damages. which there weren’t. Three months went by without a peep. Will not pay this pathetic excise of a company. Good luck trying to extract another dime from us because it’s not going to happen. From the $ 500 pet fee there is no way we owe for anything. Refrain from renting here, not worth the hassle during or after your lease.

Worst complex I have lived in in Austin. At first it was great then they switched the management and maintenance teams about a year ago. I have had nothing but issues since then. The new manager will avoid you at all costs and seems to be on a conference call every time you need to speak to her. I would recommend sleeping in a cardboard box before you rent here unless they change the management. It is also infested with German cockroaches that they can’t seem to get rid of. But they will give you a two day notice to clear out your cabinets and cover everything with sheets so they can fumigate. Not to mention if you are a day late on your rent for the first time in two years you get a lockout notice hand delivered to your apartment. Mind you this is the only time they perform any kind of customer service.
Be mindful of all the reviews that say the same things. Over and over.

As a resident at Verano for 3 years now, I’m compelled to write an honest review about my experience here (I am also going to try and dispel the negatives written below).
I moved to Verano in 2012 to Phase 2 (the renovated side). First of all, I chose the carpeted unit because it was cheaper, and on my move-​in day, the management upgraded my floor to hard wood floors complimentary! I was surprised and grateful. This ¹⁄₁ apartment is great size, has everything you need, and you really just can’t beat the prices here in Austin.
Yes, they will have maintenance around the property often. That’s because they’re kindly remodeling YOUR HOME! If they leave some stuff out, who cares? It isn’t IN your house. Since I’ve moved in, they have repainted the entire outside, repaired the outside of the complex, completely renovated the pool area, etc. They legitimately just want to make the property nicer. Take it and be grateful.
The parking spaces? People are not including the fact that there is a WHOLE OTHER ROW of HUGE parking spots! If you have a larger car, park there. They are no farther away than the smaller parking spaces. If you have a smaller car, park in the smaller ones. It’s that simple. I have never had an issue with parking, unless I come home late on the weekends and my neighbors have guests over or something (which is still very rare).
The water HAS been turned off in my apartment multiple times throughout my 3 year stay. Typically it is for a couple of hours, and once it was all day. Yes, a little inconvenient, but again, it’s necessary for them to do as part of managing an apartment complex, so really… who cares? You will have water again. Personally, I think maintenance is AMAZING. I send in a request, and within that day or the next (at the latest) it is fixed. I have had to have the maintenance people come to my apartment several times to fix my bathroom ceiling, and they always come within that day. They’re awesome.
Very pet friendly, friendly neighbors, safe. 2 beautiful pools that people are rarely at, so it’s a great community if you have kids. No smoking is permitted in public; only on your back porch. The ONLY reason I am moving to a different apartment complex is because I will be in graduate school next semester and need to be closer to UT. If I could, I would move Verano to central Austin and continue living happily in my adorable ¹⁄₁ unit! Seriously, move here.
++ Side note: If you have roaches in your apartment continuously, it’s because you don’t clean. I have seen 2 roaches in my apartment the entire 3 year stay here, and that’s been when I haven’t taken care of my apartment as well as I should have been. So maybe clean your stuff and avoid that «huge issue» people are talking about.

Update: The only positive thing I could say about this place after a year was that the gym was, if not fastidiously maintained, at least well stocked with equipment. Now it’s well-​stocked with paperweights. Of the 6 cardio machines (3 treadmills, a stationary bike, and 2 ellipticals) the stationary bike and one of the elliptical machines works. This is after months, and zero machines have been repaired or replaced. If the fitness center ranks as a reason for you to live somewhere, make them show you they actually work on your tour.
As for the 5 days spent living with all of my belongings in my bedroom per my first post, it did nothing for the roaches, which had scornfully re-​invaded within the week. I have to disagree with Uschi B.‘s post: since these roaches were here upon move-​in, it is not just «filthy people bringing them in.» This place is infested to the gills. She may have gotten lucky in the unit she was put in, but you will definitely need to do preventative measures of your own (traps, poisons, etc.). And hopefully you have no roach phobias.

In short, do yourself a favor and live somewhere else. If youre dead set on the area, Villages At Gracy Farms is a wonderful alternative.
If only Unilocal would start allowing negative stars, then I feel that would be more accurate– this apartment complex along with its staff truly deserve no stars. I’ll address the issues in a somewhat organized manner…
–COCKROACHES! Everywhere, seriously. When we moved in (October) the apartment had a roach infestation. They tried «treating» it at least 6 or 7 times without ever puting any kind of dent in the issue. Finally they realized that the continued use of Boric Acid was doing nothing except making my boyfriend and I break out in rashes, so they told us they would bomb the place. Which they didnt. We packed up our ENTIRE kitchen and had to leave the apartment for an entire afternoon, just to come home and realize that nobody ever did a thing! Fast forward a couple weeks, with constant complaints (both from us and other tenants I spoke with) about the continued bug problem. So now they say they are going to do a building — wide cleanse. Well, guess what?! ONCE AGAIN, AFTER PACKING OUR ENTIRE KITCHEN AS WELL AS BOTH BATHROOMS, NOBODY SHOWED UP TO DO THE TREATMENT! un-​freakin-​believable. And it wasn’t until 7 hours after the scheduled treatment did the office bother to let anyone know that the pest control people would not be coming by. How professional! Still, 8 months into our lease, we have roaches. And not just a couple. I see several every time I enter my kitchen. DISGUSTING.
–STAFF! Nobody that works in the office is helpful in the slightest. And the maintenance crew is a joke! It takes them multiple weeks to finish anything it seems like, and all the while they just leave all their crap sitting around the common areas. This includes tools, sawhorses, large pieces of plywood, ladders, replacement parts, you name it. MY FAVORITE WAS THE CIRCLE SAW BLADE LEFT ON THE CHILDREN’S PLAYGROUND. SUPERSAFE!
–NEIGHBORS. in my 8 months of living here, I’ve only met a handful of friendly residents. (All of which seem to have the same issues as us) Many residents won’t even tell me hello when I a knowledge them. And it seems like nobody ever picks up after their animals. SERIOUSLY, THERE IS DOGSHIT EVERYWHERE. And the office doesn’t seem to care unless you somehow catch someone on film. Hell, they don’t even bother to keep the waste stations properly stocked. And heaven forbid pet owners also own something to pickup after said pet.
–PARKING? just forget it. 90% of the time the gate doesn’t work, and that combined with the fact that many of the units have multiple cars (and shuttle vans, construction trucks, etc.) There’s never any spaces near the building. On multiple occasions I’ve had to park on the complete opposite end of the complex and hike back to my apartment, just so my neighbors entire construction crew has the luxury of parking immediately in front of the building.
–NOISE LEVEL! several times a week you can count on car alarms sounding through out the night, on and off, for several hours at a time. You can also bet on some serious Tejano music almost every afternoon. Along with screaming children running up and down the stairwells. Pretty sure they don’t even live this building… but, I mean, why should they bother the people in their building, right?! and Lots of yelling around the pool area well after the pool is supposed to be closed.
These are just the biggest of my MANY PROBLEMS I’ve experienced while living here at the Verano «luxury» Apartments. Don’t let the name fool you, it is not luxurious in the least. Quite the opposite, I’d say.
I will continue to update this review, and leave documentation of new and reoccurring problems as the last 4 months of my lease draaaggggg on.
July 7– On another note, some jerk couldn’t stop weed — eating directly by the ONLY sidewalk leading to the one measly pet waste station by my building for long enough to let my dog and I pass by. We both had to walk through the mud and STILL GOT HIT BY FLYING DEBRIS. As soon as I finished walking through the mud, he then stopped his weed Wacker to stare at me for a few seconds as if I’d done something wrong, then continued back to work as if nothing happened after I told him he needed to be more careful and observant of his surroundings. Ugh, I thought I couldn’t get more irritating and dissatisfied with my living situation, but everyday it seems like it gets even worse.

First off I’m not a resident here but decided to apply with my fiancé until we saw how much the application fees are. Just take a look at how much they wanted us to pay to «get approval»
ARA Prop Solutions Holding Fee — $ 100
Application fee — $ 50 each person, $ 100 total
ARA Admin/​Non Refundable Fee — $ 150
Total $ 350
When I asked what the admin fee was the gentlemen replied that it was the fee for the all paperwork. I asked what’s the point of the application fee and he laughed.
That is an absolute scam and there are too many apartments in austin to have to pay for something like that.

Location: This place is all about the location. It’s pretty far (subjectively) from downtown, but its very close to whole foods, the domain, lots of great food places. Also very close to the highways.
Security: either the entrance or exit gate will be open about 80% of the time. Great for visitors since its a hassle for them to get in otherwise (no gate code), but terrible if you’re expecting it to work.
Maintenance: fast and courteous.
Staff: Not the best. They change around quick and will say different stuff, so make sure you get everything in writing or it’ll bite you in the butt. There’s one of them that has a mean face and is mean but that’s just my judgment.
Facilities: Gym I only used once. Not blown away. Pool is really nice. Laundry is eh. There’s usually a few machines broken and I’ve got my clothes stolen here (sure i might have forgotten it for a few hours but might help if the security gates weren’t flung open at all hours). Otherwise the area around apartments are kept very clean.
Neighbors: Fine. Looks like mostly people in their 30s-​40s, young families, singles. They’re never too loud except this one dude that plays Mexican music with his porch doors open, but he’s just enjoying life.
Also Check out folio and gracy farms if you’re set on this area and want to look at similar apartments.

I’ve been living here for almost a year now, and I have to say, the management has been really great. :)
My 1-​bedroom apartment is bright and airy and there’s plenty of storage space everywhere. The appliances look new and there have been no problems with the AC and heating. Whenever I’ve had maintenance issues, they’ve sent someone over to fix them within a couple of hours. Their online portal to make these requests is quite convenient. :)
This may just be because of where my apartment is located, but I’ve also had no pest problems so far.
Their pool is usually clean and blue and surprisingly never crowded.
Their fitness center, on the other hand, could use some updates. There is only one treadmill which works decently and everyone clamors to use that. The TV doesn’t work on most of the machinery :/​How else am I supposed to get my dose of bad reality TV?! :) The weights section is pretty adequate, however.
The location is also pretty sweet since I’m 15 mins away from my work at Round Rock, 5 mins away from my fave yoga place, and 20 mins away from downtown. There are also two bus stops within walking distance, if that’s how you roll.
The only reason why I’m giving them 4(3.5 to be accurate) stars instead of 5 is because of their lease renewal process. They don’t do sublets (which is understandable) so when my friend was moving out of Austin, they added me on as a roommate under his lease. When it was time for renewal, I wanted to renew the lease under my name (and I met all their qualifications) but they said they were unable to do so because he’s the primary lease holder. In order to have the lease be under my name, I would have to move out of my apartment and move back in and there was apparently no way around it. This seemed ridiculous to me and the process was a complete hassle. I had to have my friend sign the lease and then get it notarized, involving him in a process that he shouldn’t have to be bothered with. The trouble was compounded by the fact that people at the office gave me conflicting info as to what needed to be done. However, I chalk this mess up to ridiculous policies from the Management company, and not to the ever-​friendly folks who work at the office in Verano.
Someone should bring some common-​sense into the lease renewal process though!

Good experience. About noise, you can not expect to not have some since you are living around 1000 other people. Overall great gym, pools and appliances.

I currently live at the Verano and have for a couple of months now. The apartments are clean and maintenance issues usually get taken care of promptly. However, I really, REALLY recommend that you find somewhere else to live. In the two and a half months or so I have lived here, my water has been off like 7 times. And I don’t mean off for 20 minutes. I mean ALL. DAY. LONG. You can imagine how irritating this is when I want to; say; brush my teeth, take a shower, get a drink, USE THE TOILET, etc. I can’t tell you how many times I have had to go into work all greasy because of «water service interruptions». Supposedly the water mains keep breaking but I’m really wondering how many times this is going to happen and why they are not finding a better solution than calling the same plumber over and over again. And, rather than apologize for the situation and try to do something to fix it, the Verano staff simply sends out an e-​mail and takes the phones off their hooks so as not to deal with irate residents such as myself. I’m going to start hoarding water soon.

The conclusion of the fumey apartment situation: Apartment refunded us two days of rent. That didn’t cover all the driving and meal costs which was easily another $ 100. But it was something. Good thing we had family nearby.
We just gave our 60-​day notice here. We’ll see how the move-​out process goes and report back again.

I have lived here for 8 months. I am most impressed with the friendliness and customer service of the office staff — best I have had in an apartment. I have a unit that has been remodeled with the vinyl wood floors and new appliances. That said, I rarely need maintenance, but when I do they take care of the issue the next day usually, 2 days max, and leave helpful notes about it. The grounds are kept clean and they recently installed a new grilling island. The pools are well-​maintained and the poolside furniture is very handy for meals or tanning by the pool. The best thing about these apartments is the location — right off MoPac and 183. Burnet road provides easy access southward, too. There are restaurants, a small grocery, the domain, top golf, and now whole foods within walking distance or a very short drive. There is nothing I need that is very far away and my commute to downtown is really easy. For the kids, there is a playground and bike paths on site and traffic in the parking lots is safe.
I do wish they did more to promote recycling and that the recycling bins were closer to the trash compactor. Also, in the summer, people have a tendency to steal the «community» pool floats that are provided.

Absolutely the worst housing experience of my life. Avoid at all costs. Ethics and order are no part of this place.

I just moved out after living here 2 years. I think it is important to check out the location of the actual apartment available. I did and was fortunate to be close to the pool, dumpster and front gates. Perhaps because of this, I had some reasonable neighbors and no problems with trash.
I felt my maintenance issues were always handled promptly and I liked being able to email the friendly staff. I also enjoyed the free monthly breakfasts (yogurt, fruit and pastries) and the free coffee shop. I will say the computers in the coffee shop aren’t worth much at all, but it is nice to be able to run down and print or fax something.
The pools are gorgeous and I loved walking around the beautiful plant life. I wished there was more maintenance as far as trash and debris being picked up, but at the rate I paid ($ 800 for a 2 bed, 2 bath), it was nothing to complain about! A no-​solicitation policy would do wonders for the trash blowing about (door hangings such as menus, usually).
The complex is mostly families. I had an incident with a barking dog left on a patio upstairs (constantly, not just one day, I’m not a bi***) and I asked the office if they could do something and it stopped immediately!
The gym is small, but has all the basics. Sometimes the other guests using the gym were a little obnoxious, but again, these are very affordable apartments so you can have money left for a gym membership elsewhere.
The floors were all re-​done recently with wood laminate, as well as the kitchen cabinets in a modern espresso-​color. I didn’t have a light in the living room at all, which sucked. A fan would have been nice, as well. Pantry was ample and washer/​dryer connections are in each apartment. There was also a storage closet off the porch and a linen closet. Great water pressure, not the best insultation, though.
I always got complimented on our apartment. Most days it will take 20 minutes to get to downtown, but 30 – 45 in traffic.
On a bad note, I spent a lot of time on my move-​in condition form, but can’t find my copy of it (they don’t make you a copy of anything unless you ask specifically). The one I filled out didn’t make it into my file, so I wound up out $ 30 for some existing damage to the living room blinds. Bummer.