Velocity Credit Union

internal customer service is a joke, they will call and hang up and not leave a voicemail. god forbid real life happens and you get laid off. im not sure if im the only one who screens unknown phone calls? i lost my job and missed two loan payments and my account overdrafted. account closed and sent to creditors was a letter i received after no communication with the bank. deposit my first paycheck after rising above the struggle and a flag is placed on my account, no compassion to allow you to use the first bit of money in 3 months to continue paying a car payment and gas to keep working and rectify the debt i incurred. dont trust velocity cu, they are not a caring local credit union. remind me of wells fargo and the heartlessness is hilarious. The collections department should not be so rude, maybe leave a voicemail to explain the random phone number calling all the time. i would of picked the phone up and returned a phone call if i knew who to call and explain my situation.

This bank has no compassion for human life. My fiancé lost his job and couldn’t pay a loan payment. Instead of calling us to ask us about the issues they closed his account with no notice. Then 4 months later when he deposited his first paycheck into our joint account they took it all. I am totally aware that we owed them money and they had the right to take that loan payment, but how they came about it was wrong. No one called me to tell me this would happen, no one notified me that they have been watching my account. No one called to discuss why he can’t pay his bill or what we can do to set up a later payment. My car payment is two months behind I am days away from it being repossessed. My cell phone bill will be turning off this very afternoon because I’m two months behind. That first paycheck was going to help us catch up on the things we use to work. I need my phone to accept jobs. I need my car to get there. I had every intention of catching up in this loan but I need my phone and car to make money to pay you. They literally ruined my life for a $ 700 payment. As if they didn’t have enough money.

I have a car lone with this company, I’m not happy with them at all about 5 times I got loans with different company but this company Velocity is very bad company i don’t recommend at all, 1 the costumer service are not polite with costumers if would like you can go to branch and check.2 they never send me the bill after 2 months i call them and ask them where is my bill I’m waiting to get bill for make a payment they told me you didn’t pay us about 2 months i told them because this is your problem because you never send me the bill and they told me we are sorry but you have to pay fee for late payment that’s why they like Thief and also the web site and smartphone app are very complicated, Truwest credit union is much more better than this, please do not get any service from this company also I’m going to movie my loan to truwest credit union

I’ve been a member for about 6 years now. I’m a stickler for customer service and their staff stands out from the crowd. Applied for my loan over the phone, emailed in my documentation, and was approved the the same day. They offered me to close at any of their locations, and it’s all done virtually with a monitor and camera system. Easy and done in minutes.

Over the last 5 years I’ve been with this institution they’ve messed up so many transactions. Customer service is atrocious. When calling in to ask questions they give wrong answers and when that results in penalties they simply state that they customer should have researched it properly, They have no ownership of their mistakes and are extremely combative. I’ve cancelled my relationship with them.

I didn’t know anything about Velocity before I got a car loan through these guys. Seems like they have no problem dinging your credit score if you forget to make a payment. Ding, ding, ding!!!

I am happy to report that my husband was able to work with this person in resolving our delicate situation.

I don’t care for their internal customer service. The service at the branch is great… always has been. but when u have to call. Its horrendous. They could definitely use better customer service skills. Too bad I have a loan with them. But no more when I’m done!
Sorry. Wells Fargo is much much better all the way around.

They are great and it is good place. There quick, fun and also a good place to do banking.

I had friendly, helpful service at this branch on Braker Lane when I opened my account… my only complaint is that it was extremely busy when I got there, and I needed to wait for a little bit. There wasn’t even a seat left! (Though I did get rockstar parking!) But that’s also probably my fault for planning my trip so that I arrived there at lunchtime on a Saturday. However, the wait wasn’t too long, and the person who helped me was very nice, friendly, and explained everything very thoroughly (including how to access my online account).