Urban Mattress South Austin

This is one of the most expensive single purchases of my life, but miraculously one of the least stressful. (Seriously, I’ve gotten more stressed buying a pair of pants.)
That really says something about how knowledgeable they are and how low pressure the sales environment is. We went in knowing that our sagging, decade-​old mattress needed replacing but we knew nothing else about mattresses. Anything seemed better than what we had, which is why it was so great to talk to someone who really wanted to help us figure out what we wanted.
We walked out feeling like we got a great deal (even if they don’t have sales). We got two of their awesome pillows (with Unilocal check in and Go Local card). Plus, they were able to deliver the next day, a Sunday!
TL;DR
Nice, knowledgable, service-​oriented!

Adam was great and I didn’t feel pressured or scammed. He was so open about helping me with my price point and making sure I would be happy with my purchase. Great service and great mattresses! Thanks so much for a great experience!

I showed up a little before 5:00 on a Friday after having a horrible experience at another mattress store. Marshall went out of his way to ensure that my mattress would be delivered the following day. Thank you!
And it’s the most comfortable mattress I’ve ever slept on!

I highly doubt that UM /​Adam needs another 5 star review because they are amazing but I had to gush over my experience. First of all these guys get customer service right. They are GENUINE people, not annoying salesmen in any form. They care about you and your experience and totally embody everything a modern Unilocal-​age business should about service. I searched everywhere for a gel mattress in my price range and was completely exhausted when I walked into this store. Thank god I did though. I came in on a very busy Sunday evening right before they closed and Adam was super nice and instantaneously helpful but never pushy or condescending like the last 3 stores I had been in. I only needed minutes of comparing pricing and setting up a delivery for the next day to be a loyal happy customer. They also took my old mattress with them so I didn’t have to deal with donating it! (Is that normal? I dunno but amazing.)
My roommate was so impressed by my experience I referred her to them and she ended up buying a mattress and had it delivered same day and same 5 star experience!

We were LONG overdue for a new mattress, found Urban Mattress on Unilocal,and decided to go check them out. SO glad we did!
We walked in & immediately noticed the great vibe. We were greeted by Carl (sweet, laid-​back, & extremely knowledgeable), who began asking us about our sleep needs. After trying several beds on our own, he steered us to one that met all our sleep needs, while keeping us within our budget.
We purchased the mattress that day, but told Carl we would need to coordinate delivery with a frame that we’d already ordered online. No problem! Two weeks later, we received word that our bed was being delivered that day (!), so I called Carl & he jumped into action to make arrangements for our mattress to be delivered that same day, as well. Everything was perfect.
We’ve been on this mattress for 3 weeks now & haven’t slept this well in years! Great product, great customer service, great price. Urban Mattress is killing it! :)

There’s a reason Urban Mattress is 5 Stars on Unilocal ! We are currently shopping for a mattress, so we thought we’d take a stroll today through the South Austin store (bc of the reviews). We had the pleasure of being greeted by Adam and he was every bit as nice, genuine and knowledgable as everyone says. We had the best experience!

Go here! Great atmosphere and the best customer service… Spent at least 30 minutes falling in love with every bed. Enjoyed the music and coffee. :)

Urban Mattress exceeded all expectations with quiet charisma, an abundant willingness to get it right, and a generosity of spirit that they use to steer you toward your Goldilocks bed which is not too soft, not too hard, in fact, just right!
I worked with Adam, talked to Carl, but I especially liked Marshall. All three demonstrated their company demeanor that is more like catering than sales. They work with you like they are your loyal friends who will take your discomfort «to the mattresses» as they say in the Godfather! Don’t shop for mattresses anywhere else!

We bought our mattress set about 3 or 4 weeks ago. I decided to wait and see how the mattress was before writing a review.
Carl was great he listened to our needs and wants. We tested 3 different mattresses and then decided. At first I was not sure the bed was going to work, but remembered that Carl said it takes a good 2 to 3 weeks for the bed to break in. And he was right.
It is the most amazing bed I have slept on and I am sleeping better. We loved our experience, the fact they give to the community, and the quality of the bed. So much so that we will be back next year to buy new ones for our 2 boys.

The Urban Mattress team in South Austin was AMAZING! I went in with a ton of questions, a list of requirements, and an admittedly middle-​of-​the-​road budget. I hemmed and hawed for several weeks and finally bought a Sherwood Lumina Radiance and not once have I regretted it. The guys answered everything and clearly layed out why I would want to get this one versus the «other stores» mattresses. you won’t regret going here… they work with you, keep you in budget, and give you all your options.

Note: This is a very long review, but I feel this passionate about Austin Urban Mattress.
If you are searching for a new mattress in the Austin area… STOP! There is no better place than Austin Urban Mattress. Trust me on this one. Not only are they local and give back to the community, but they offer organic, top of the line products.
The buying experience is second to none. They are not «salesy» and truly are concerned with finding you the product that’s best for you… not selling the most expensive mattress.
I had purchased all my previous mattresses from the big box stores and recently the Memorial Day floods had me searching for a replacement. I saw all the reviews online for them and thought «there is no way this is real reviews».
I started my search at the M****Firm, priced a bed I wanted and then decided I would check out Austin Urban Mattress bc they were close by before pulling the trigger. Quick note, the sales person at their competitor hassled me all the way out the door telling me «these prices are only good today» and «we only have 2 in stock blah blah blah». Right when I walked into Austin Urban Mattress I could feel a difference. They greeted my by offering me a local craft beer, coffee or water. I told them the bed I wanted and priced at their competitors. The bed was $ 300 less for the set at AUM and the sales rep told me that for $ 1K LESS than the bed I thought I wanted, I could get one with a few less springs which was pretty much unnoticeable difference.
Their return policy is better than everyone out there. Icing on the cake — — the day of deliver I got a call from the owner telling me the mattress I paid for was out of stock so instead of making me wait, he upgraded me to the level above for FREE! Let me recap here:
1.) Organic /​top of the line products
2.) Coffee, Beer or Water when you walk in
3.) Smart, know their product front to back /​non «pushy» employees
4) Local business (not some big box store)
5.) $ 300 less for the mattress I wanted than the big box store
6.) Upgraded me for no charge when the one I wanted was OOS
7.) I saved $ 1,300 in total (with free upgrade) for a King Set purchasing at AUM vs. Big Box Store
8.) Customer service is second to none
9.) Return /​«sleep on it» policy is second to none
9.) Best nigh sleep I’ve ever had!
On a side note, I received a call a week later from Adam (the owner) who somehow heard my family and friends were affected by the flooding in Wimberley. Adam offered to donate FREE mattress sets to my close friends and family in addition to providing a massive discount to 100’s of people who were victims of the Memorial Day Flood. I can not say enough good things about this company, the owner and the staff. Do yourself a favor, purchase your next mattress here. You will not be disappointed!

Believe the hype. It’s all true. They deserve it.
Our recent experience here was as pain-​free as you can get. We’d been dreading (like root-​canal-​dreading) shopping for a new mattress until we came across these reviews for Urban.
Marshall is the associate who helped us, and help us he did. This is the first time in a very long time we’ve purchased the very first thing we tried. We told him what we wanted in a mattress, and he pointed us in the right direction (s) with the right pillows (freakin’ crack pillows). Voila — decision made. In retrospect, it’s seems almost silly how easy this transaction went down.
And yes, yes, it’s twue, it’s twue — they don’t mark up to mark down, they are not at all pushy or try to up-​sell you (nor do they hover and stare while you’re trying to get to know the mattress), they most likely have what you like in stock, delivery is free and awesome (White Glove in our particular case) (and you don’t have to wait weeks and weeks to take said delivery), and they do indeed contribute 2% of every sale to one of 4 local charities — you get to pick which one.
The mattress we chose has a 20 year warranty. Gasp. Coelacanth!
We’ll be back for our other beds (and pillows, too) (freakin’ crack pillows).

Our old mattress was worn out and was causing me back pain. On this purchase, I planned to take my time, learn about what I really needed, and pick the right mattress. I stopped by several of the usual chain mattress stores around town and I stopped by Urban Mattress in South Austin.
Carl spent a lot of time running me through the different options and their pro’s and con’s. He never pressured me and I never felt that he was steering me up or down in price. I had gone to Urban assuming they would be more expensive than other stores and was happy to discover they had a wide range of prices. I tried out a half-​dozen mattresses for at least 15 minutes each until I found one that fit what I needed. Carl was informative and just attentive enough to make sure I was informed but not pressured to hurry. I ended up purchasing from Urban.

Adam was very helpful and professional. We love supporting local business. Plus, a portion went to charity and the delivery process was very efficient. I would highly recommend Urban Mattress.

After a grueling tour of other mattress locations and one return of a «Beauty NO Rest» mattress from Sears, I stumbled upon Urban Mattress and Carl. Immediately it was a reduction in my pulse and stress level. Like a «hey, come on in — lay a while, see if you like anything». NO pressure at all. Prices were awesome, too. In business to make money, for sure, but no sales gimmicks (which I LOVE). Bite me Mattress Firm.
We got a mattress that we absolutely love — next day, free delivery and many great dreams since. But Carl, where’s my beer? :)

Decided to buy a mattress on Memorial Day weekend and was totally overwhelmed by the vast amount of sales going on. Since this is a fairly big purchase, my S.O. and I wanted to shop local and a quick Unilocal search provided us with Urban Mattress. We decided to give it a go.
First thing, you walk into a totally zen atmosphere. The owner offered us coffee or water, handed us a pillow, and pointed out a few mattresses that we might like. We spent a good 45 minutes laying on mattresses before we decided on one.
They don’t mark up prices over the course of a year, so there aren’t any sales or layaway. The price you see is the price you pay… all year. That was a nice feeling.
The one mattress we loved was a tiny bit more expensive than we could afford, but the owner was able to give us a deal that worked for both of us. Plus, 2% of the sale went to a local charity and free delivery. I couldn’t be more happy with the experience.
Mattress was delivered on the next business day and they arrived on time and were very professional.
Overall, this was a wonderful experience and although I don’t foresee buying another mattress anytime soon, I would definitely come back.

Just relocated to Austin and was in dire need of a new, quality mattress at a great value. We had no prior experience in buying a mattress and were very nervous about getting the best deal. Urban Mattress delivers a great experience with zero pressure. We felt comfortable asking Marshall any questions regarding a mattress and he answered every question we had. The experience was very laid back and enjoyable. Not only did we end up buying a beautiful queen mattress but we were given celebratory beers! A portion of our sale also goes towards a local Austin charity of our choice! I will certainly be referring this place!

Fantastic is an understatement Marshall is absolutely incredible and would recommend him to anyone looking for any bedding. Got me into the bed of my dreams for less than what it would cost anywhere else. Great hospitality free beer, coffee, and waters. Not your average mattress store but instead a great friend helping you out. You have to try this!

I just moved to Austin April 1^st bringing with me only what could fit in my car, which unfortunately excluded my bed. I went into Urban Mattress expecting friendly service, based on Unilocal reviews, but I was really astonished at how helpful and kind Marshall was. He even talked to me for a little bit about cool restaurants/​places to see in Austin.
I was able to buy a bed and have it delivered to my house in a little over an hour. Their amazing selection of beds, very friendly employees, and same day delivery made this the best mattress shopping experience of my life.

Adam was very helpful in finding a new mattress for me. He wasn’t pushy at all like other mattress stores that I had visited prior to buying mine here. I ended up with the Lumina that is near the front door and I love it! I also purchased a really nice waterproof mattress cover and since I checked in to Unilocal he gave me $ 50 towards a $ 120 pillow (worth every penny!). If you’re looking for great quality and to talk to people who TRULY know what they’re talking about, look no further than here. I also really like that 2% of all purchases support local charities. Will definitely be returning to buy my next mattress here! Thanks Adam!