U-Haul Moving & Storage at Slaughter Lane

This is the worst Uhaul location in the world! This location has jacked up my experience the last 3 times I have rented from them. During this rental, I had to return my auto dolly early and not complete my mission because of the tail light falling off forcing me to rent a tow truck costing me more $$$$$$$$ No I’m sorry! No compensation! They should have just told me to die in a fire

The worst customer service I have experienced. This location is impossible to get ahold of over the phone, when I try to call I always get sent to a call center who cannot help me with my specific issue. My issue is that this location has made unauthorized charges of over $ 100 each on my debit card three months in a row. I concluded my contract with them months ago, yet I am still being charged. These people are dishonest and incompetent. Do not do business with them!

Tania is a very Rude person I don’t think I want to do business with this location again!!!

I would give zero if I could. I made a reservation about a month ago for a storage unit and must have set the move in date a week out from my actual move… i forgot I made the reservation a week out and my reservation was cancelled today, one day before my move. I admit fault for forgetting the date I set, but I didn’t get any notice… no phone call, no email! As if moving isn’t stressful enough, thanks for the added burden Uhaul… I will NEVER use Uhaul again for anything!

DO NOT PAY THEM WITH CASH. I thought that by paying with cash that they would not put my money on hold for 3 business days. Turns out they will use your credit card to hold your reservation but then even if you pay them in FULL with cash, they still keep your money on hold for 5 business days. So you might as well use your card for the reservation and let them keep the money charged with your credit card. I am waiting to see if they are actually going to return my money. If they don’t, you’ll be the first to know.

I rented a truck for a local move. It was super clean and ran perfectly. The prices were fair. I was especially impressed with the manager. She knew what she was doing. I will rent here again when I need a truck.

Very rude people. Will not be returning. They should work on the terrible attitudes in their employees– learn how to talk to a person politely on the phone. Do NOT visit this location.

Quality Product. Friendly staff

Finally made it to Austin! Moving stinks but uhaul made it easier. I didn’t plan correctly and had to drop off a day late. Stephanie extended 1 day to return and didn’t bill me. Pretty nice.

A long, long time ago, I swore off U-​haul. I would never touch them again due to a terrible customer service issue I had with a branch location back in Boston, where I was told that a reservation doesn’t exactly mean they were going to actually reserve anything for me.
Unfortunately, I’ve softened on my hardline stance due to, among other things, U-haul’s total dominance in moving equipment rentals. I’m glad I didn’t still hold this grudge.
This past week I had the logistical nightmare of moving myself, 3 dogs, 5 turtles and a 3 bedroom house to the bay area. I had to be ready for work on Monday morning.
My initial plan: work with a moving company who can cart my stuff off and get it there later, while I ride with the critters in a rented SUV. Well, the moving company hemmed, hawwed and then quoted me a price way higher than we initially discussed, on a timetable far later than we initially discussed, pointing out that I’d need to act quick, else the rates change and everything gets put up further made me recognize what was happening, and I didn’t like it. Now I had a house full of stuff I had to find a place for… somehow.
A quick call to Uhaul, and somehow on the last day of the month they had a 6×12 trailer available they could let me move one way across the country. It got *most* of my stuff fit in it comfortably, at a price that was about ¹⁄₁₀^th of what the moving company would charge, and far far faster (and sure, with the added price of sore muscles and a couple scuffs) and they were flexible and able to secure the trailer in *3 hours*.
On the busiest move day of the year, not only did they shine logistically, but the service staff was exceptionally cheery and upbeat, helped me install the ball jack and generally saved my bacon.
Moving is stressful and not for people who can’t handle logistical hurdles. These folks removed some of those hurdles ably, and wiped out the stain of a crappy customer service issue from over a decade ago.

I choose U-​Haul after looking at competitors like Penske and Budget. U-​Haul was the best value for my move. I reserved my truck a week in advance. I checked in on the website before pick up.
Upon entry there was one person ahead of me. After about a 15 minutes wait. It was my turn with the cashier. I let her know it was my first time here. I was able to get an extra 99 miles added at no cost which was cool since they didn’t have the truck size I needed and would have to make 2 trips instead of one, the transaction was smooth enough, however I wanted the red carpet experience, which I didn’t get. I had reserved a couple of hand trucks and instead I was given an appliance hand truck and 2 furniture dollys which wasn’t used, because they weren’t helpful for my move. I also expected some sort of instruction regarding driving a truck for the first time. To be fair I was told to be careful with heights. Later one during a wrong turn I would almost get stuck at bank’s drive, it was lots of fun reversing out of that potential jam (rookie mistake).
Outside of my quirks, the transaction was smooth and returning the truck was easy, because I just had to park and ensure the gas tank was where I got it and drop off the keys in a slot. Driving truck was a crappy experience this is far from F-​150. It drives like it’s been through a lot of abuse. Gas mileage was terrible so be prepared for this also. However, I will recommend U-​Haul, because it’s cheap and piratical.

3.5 stars
Despite the mixed reviews from Google users, I booked this location for my Uhaul b/​c it was the most convenient place with flexible hours.
How was my experience? Pretty good. I got what I ordered from online… and knew about all of the charges ahead of time b/​c it tells you online (yes, you do have to read the fine print)
Service in the morning when I got there was really good. Everything was processed really quickly. The lady answered all of my questions & even warned me about the things they would charge you for (ex. «fold all the blankets & put them back in the bag or else you’ll get charged.» «Total insurance doesn’t cover damages to the top of the car if you drive by a short tree & scrape the hood.» «All gas stations are tall enough to accommodate the Uhaul so don’t worry about that»).
Service in the afternoon– not so good. Couldn’t answer a billing question I had, made me wait in line to get question answered.
Things that are annoying about this place:
REALLY CRAMPED AREA– they fit way too many Uhauls into a tiny space. SO it’s kind of annoying to maneuver.
Very few parking spots for your car.
Tips:
1) Make your reservation online & make it ahead of time so you can slowly read the fine print instead of reading everything at the counter & getting charged a whole mess when you return the truck.
2) Check into your reservation online prior to pickup– makes the pickup time faster.
3) I recommend the higher insurance coverage since it covers pretty much any damage for just a little bit more. That way, in CASE something goes wrong, you won’t be shelling out hundreds to repair the truck.
4) Take pictures of the truck beforehand & mark any damages on the form at the Uhaul PRIOR to signing your life away (just like you would at any car rental place… if they don’t give you a form, ask for one).
5) Try to rent the truck early in the morning to avoid the crowd & avoid having to return the truck & get charged a next day fee.
I would recommend this place if it’s convenient for you. It has decent hours & decent service & didn’t charge me for anything I didn’t know about beforehand.
The end!

3 U-​Boxes from Austin to Western Mass:
The boxes were delivered at our apartments in Austin without their plastic coverings, and rain damaged some boxes inside. They were delivered to destination with broken (actually just missing) door-​closure hardware and a missing lock (OUR lock, they don’t provide them), and without the doors having been rebolted, like they were supposed to be– one box was only closed because they had saran wrapped it.
We were mischarged several times and had to keep calling to have things refunded. Eventually ended up paying only quoted price, which was one of the biggest selling points: 2/​3, or $ 1000, cheaper than closest competitor. Easy to fix, and they weren’t rude about it, but we had to keep calling to get it done.
All the employees were wonderfully friendly and helpful, though, and communicated really well about pick ups, drop offs, etc.
After hearing about a lot of friends’ terrible experiences with moving companies, this was a pretty easy time. We paid the quoted price, our things arrived unscathed and on time, and everyone was nice. Just be aware that you’ll need to watch what they’re charging carefully.

BEWARE! I too fell for the «get this truck for $ 19.95» trick. You don’t get ANYTHING. for $ 19.95 unless you just want to leave it parked on their lot. In addition to the $ 19.95 you will pay a «milage» fee (plus gas of course) which will likely far exceed that. Even though they try to cover themselves in the fine print, I work in advertising, so I know when something is deliberately DECEPTIVE– and it is reason enough to hold them responsible. It’s sad that even this well-​established company resorts to this, but the days of this trick are numbered. We need to start reporting them to the attorney general. Also, there are other options to U-​Haul that we need to start using to break this self-​imposed monopoly.

Excellent U-​Haul rental experience.
Our 26 foot truck was clean, pulled up, ready to go with the cold AC blowing. The shop portion was clean, well organized, checkout was quick, efficient, and done with a smile. I’d reserved online, there were no surprise charges.
I’ve had two other U-​haul truck rental experiences that were not nearly as stress-​free. Stress is NOT something you need piled on when dealing with a move — these folks on south I-​35 made it as pleasant as possible. My other U-​Haul experiences were not nearly as good.

Great service friendly people. I will come back.

U-​Haul did everything right — legally. They feature the little «plus mileage» text underneath the enticing «$ 19.95 a day local rental» commercial come-​on. They featured the return time on the contract. Legally, they’re covered.
Then why do I feel stupid and ripped off?
I know it’s «buyer beware,» and we should always check the fine print, but in this fast-​paced world with distractions galore when we just want to get stuff done, we sometimes forget these details. Ut would be nice if the people behind the counter were very clear to me that the $ 19.95 a day was «plus mileage» before I have to see it in writing on the contract.
It would also be nice if the staff CONFIRMED to me several times that I had to return the truck at 9am the next morning because they had an early morning reservation that they needed the truck for.
I know these are details, but the details matter when creating delighted customers. I was not delighted. I was made to feel stupid and ripped off.
I ended up paying $ 150 and change for 2 days, when I only had the truck for 17 hours.
I rented the truck at 7pm on a Saturday. I then received a desperate phone call on Sunday morning at 9:48am saying that truck was due at 9am. I wracked my brain trying to remember when I was told that.
Panicked, I tried to get ready as quickly as possible and I finally got the truck back by noon. Then I saw I was charged for 2 days (I only had it for 17 hours, remember?).
I checked the contract and of course it said «due 9am.» I felt so stupid — yet I felt ripped off. And I don’t recall AT ALL the staff kindly letting me know that the truck was due at 9am the next morning.
When I submitted the truck, i was told I made them lose a rental contract. Now I felt bad for being a bad customer and making them lose business! But thinking about it, I’m a customer too — and NOT ONCE was I thanked for doing business with U-​haul. Not once did the staff impress on me the importance of getting the truck back to them on time because they had an early morning reservation. Not once did they bother to communicate to me that the rental was «plus mileage» when I was making the reservation.
I had to discover it all in the fine print. Of course, U-Haul’s legal bases are all covered. You got my money ($ 150 worth), and I felt stupid, ripped-​off, and was left with a bad taste in my mouth.
So thanks U-​Haul for doing a great marketing job, getting my money and then some when I stupidly didn’t bother to read the fine print. You got me!!!
But you lost me.
I don’t think I’ll be renting from U-​Haul again.

This company very heavily advertises a $ 19.99 rate, but REQUIRES an additional $ 10 for their insurance. And by requires, I mean, they will refuse to rent to you unless you pay it. Yes, the fine print of the $ 19.99 says «plus mileage and fees» but fees ought to be a small percentage of the price, not more than 50% of it! I don’t know about you, but that’s clearly intentionally misleading, which is morally and ethically identical to lying.
Whatever happened to honest businesspeople? This unbridled greed is shameful. Absolutely shameful.

This was the other UHAUL place I was going to get get my trailer hitch installed. I did not originally pick this one because it had gotten bad reviews. After the nightmare at the UHAUL in New Braunfels where the young kid tried to charge me almost $ 400 for a trailer install, I called this location. I spoke to someone who told me he would be able to do install and he would give me «free installation». Wow, the website says the installation is INCLUDED. He tells me his manager gave him permission to give me free installation. I set the appointment up for Saturday. Before I rolled in the next morning, I was sure to get a print out of the deal that was on the website.
I walk in the next morning and asked before any work was started, «How much is the total going to be?» The young girl quoted me over $ 300. I explained that was NOT what the website had, whipping out the print out. She was like, «If you have a copy of the website, we will honor it.» Honor it? Do you have no clue what the corporate UHAUL website even lists? She then agrees to do it for the price listed. As I am waiting, I check the prices of the hitch, the wiring harness, and the ball and its exactly what the website lists. They tell me it will take an hour and I head off for breakfast. I come back and they were just finishing up.
I was impressed with they quality of the hitch. My only complaint was they left the wiring harness dangling. They should have mounted it a bit more professionally. I have to put the wiring harness inside the van so it does not get messed up. I am glad I went to this UHAUL. I did get the manager’s information so I can let him know that his staff needs to know what the corporate website has so they do not act like they are doing this whole «bait and switch» thing. I did like the fact that they did transmission cooler’s as well and had other trailer accessories that I could get at a later time.
This UHAUL was way above the New Braunfels location.

I needed to rent a truck to move my stuff from South Austin to West Austin and I needed one fast. Penske was way too expensive and Ryder was more expensive than Budget. Made my reservation with Budget only to have them call me the evening before I was supposed to get the truck to say that they didn’t actually have the truck I reserved. (Reminded me of the scene in Seinfeld with the car reservation service…)
Ended up going with this place at the last second. They let me book my reservation online without it having to be 24 hours in advance and they actually had my truck all ready to go when I arrived for it the next day. I declined paying the $ 14 insurance charge in case anything happens, although I was freaking out the entire time about something happening, so it might be worth your while to get this. Apparently even flat tires are your responsibility, etc. And the truck was pretty banged up, so make sure to document EVERYTHING on the sheet they provide you, otherwise you might be charged for causing that damage.
And of course I checked Ol’ Trusty Unilocal/​Google AFTER making the reservation and much to my chagrin read many bad reviews about U-​Haul… But this location seemed okay.
Truck worked out just fine! Renting from them is CHEAP but you have to pay per mile, so keep your mileage to a minimum, if possible. Calculate it beforehand to see if it would actually be cheaper to go with another rental company.
The people working here weren’t the best and brightest but they were friendly and knew what they were doing at least. But the one younger guy was on his cell phone the entire time while the manager? made multiple comments/​awkward jokes about him not working, etc.
Never got charged any extra fees or anything and it cost me less than $ 50 to move all my stuff in one day.