Tuff Shed

I enjoyed the sales person and the crew who came out was very professional. It was raining a little during my install, however the crew remained cheerful and was very respectful. They agreed to come back and paint it on another day. Throughout the whole process, the crew frequently asked me to inspect their work and sought my approval. Top notch sales and installation experience.

I HATE to write negative reviews. Today was the absolute last straw with Tuff Shed! On October 2. I put a down payment on a shed that was on the lot. I was told by Jesse, that they could dissemble it and deliver it. That the unit would be getting a new roof, that it could be delivered in two weeks, that they could paint the trim, and that if I wanted a different door the delivery guy would be happy to swap it out for me when it was delivered. Every single one of these things turned out to be not true.
It’s now near the end of December. And the FIRST delivery attempt was made just today. This comes after months of futile and frustrating attempts to set up a delivery date with Terri in Buda, who would take days to weeks to return my calls, and was rude and unpleasant whenever I spoke to her.
We had a delivery date set up way back in early November. My husband took the day off work because, Jesse says he misspoke when he said that they could dissemble the unit to deliver. Which meant that we had to remove our fence to have it delivered. So we paid someone to do that, and less than 24 hours before the scheduled delivery, Terri called to say they couldn’t deliver because the truck was broken, so we had to pay someone to put the fence back. She promised to callback when it was fixed. Three weeks go by without a call back and I finally give them a call. And the truck is fixed. But she didn’t bother to call and let me know.
I went out if the country for a while. Prior to leaving a dropped a message on Teri’s voicemail asking her to call my husband as I would be unreachable. She did not attempt to call him to schedule at any point while I was gone for FOUR weeks!
So today… They finally try to deliver the unit. The driver said no way would he help Change the door, the trim wasn’t painted, and despite my telling Jesse that it wasn’t likely it would be able to be delivered intact, they tried it anyway. Before they even got to my house they had broken a window and broken one of the support beams that hold up the roof on the porch.
During the delivery attempt they broke the support beam further, scratched the unit beyond repair and finally gave up, 2 hours later. No shed. It’s been 3 and a half months.
I had told them when I purchased it, that it was to be a guest house, because I was having guests at Christmas, so the timing was important.
The driver told me that they were planning on building another unit exactly the same on the lot to replace the lot unit that I purchased. And maybe they could bring that to my house and assemble it here! I was pretty upset, but I agreed that was ok.
However, when my husband spoke to Jesse he was told that we could do that but it would cost nearly another $ 2000 dollars (on top of the near $ 5000 cost). If not they could just mail our deposit back. My husband tried to call jesse back, but he would not take our call. So unprofessional and Not acceptable. We’ve lost so much more than time screwing around with this company.
We’ve not only NOT gotten our shed in time for our Christmas guests, we’ve lost all the interest that my deposit could have made if I left it in my mutual fund, a day’s pay for my husband, and the money we paid to have the fence taken down and put back up twice. And they want us to simply take our deposit back. No offer of compensation for my husband’s lost day of work, nor for the money we had to pay the laborers to take down and replace he fence twice and certainly no offer of interest on the $ 2500 they have been holding hostage for 3.5 months.
WORSE: No apologies, no attempts to make it right, nothing…
Let me tell you. DO NOT DO BUSINESS WITH THIS COMPANY. They will screw you over big time and not even care! We will be telling everyone my husband works with at #Dell to stay far away. This is literally the worst customer service experience I have ever encountered!

Never had a chance to experience a purchase since the salesperson rushed out the door as we pulled into the driveway. He got in his car and left without ever speaking to us. All he had to do was tell us that they were already closing and we would’ve come back the next day. Instead he never looked in our direction as he sped away. So, we went next door to HomePlace Structures and are extremely satisfied with our new building.
I would not give Tuff Shed a star, but it is a required field so I had to put one.