TJ’s Cycle

I have no issues at all with the sales department. They were great in getting me into what is my 5^th street motorcycle and first KTM. Unfortunately the service department has been very disappointing. First when I wanted to do an interim break-​in oil service they insisted that the break-​in oil for the bike was not mineral oil for my particular bike. I had already verified with all the blogs that it was and had to ask them to call KTM to get the answer after which they said, «wow, I didn’t know that» … this should have been my first tip that trouble was coming.
After only 500 miles stuff started falling off the bike. First the kickstand, then various bolts from the faring. They put the kickstand back on «under warrantee» although it took two days. They said the bolts that fell out were the wrong size from the factory and had to order them. I ordered a $ 1,000 high performance factory exhaust system from them with a special mounting bracket to eliminate the rear passenger foot pegs and had them install it at the same time they were doing the first service at 700 miles. First service on this little 390 was $ 280 labor plus parts which I commented was more than I paid for my 1600 BMW but they said they had to do a lot of stuff like adjust the valves, tighten the chain, check all the bolts, oil change, … The bike was there a week, no calls from them so I called and they said they needed the weekend and Monday but I could come anytime on Tuesday to get it. I called Tuesday they said they were just finishing it up so Wednesday morning come get it. I called at 1pm Wednesday they said how about tomorrow but then decided it was ready just missing a few bolts that they were trying to get from KTM. This is a new motorcycle with 700 miles on it? WTF? I went over there paid the bill and fired up the bike. First thing I notice is another bolt on the faring it not even screwed in and it falls out in my hand. Also the special bracket for the exhaust system that I paid them for didn’t even get installed. I went back in to inquire and try to determine what they actually did do for the $ 280. Paul, service manager, told me that I was in luck because the chain didn’t need to be adjusted and the valves were also fine. Also the fuel mapping that was written on the repair order for them to execute was also deemed unnecessary (this is completely inconsistent with all the RC390 blogs and for the specific exhaust I purchased). Given that bolts were falling out of the bike, no chain adjustment, and no valve adjustment my assumption is I just paid $ 280 plus parts for an oil change.
I took my bracket (still in the box) and rode the bike home praying that the wheels stay on till I can get it to another shop. Unfortunately they are the only KTM dealer in Austin so not sure what to do that this point.

I bought my Kymco People S 200 from here and it came with a major problem. The common problem with the battery not being replenished of its charge while idling and apparently riding. I’ve taken the bike in three times and the battery in a fourth to no avail. They replaced the battery which they charged me for but if they knew this was the problem why did they sell this bike in the first place without fixing it? I refuse to do anymore business with them. Their customer service is not bad but why would they sell me a bike that would present nothing but problems for me? I think they’re just asking for a lawsuit. I would never recommend this place to anybody except to avoid it like the plague. They do not care about the quality of what they’re selling and obviously do not care about their customers. Please don’t shop here. Also the hours and location of this place suck.

These guys are great! Brian is a solid guy that does what it takes to make customers happy.

Brian sold me my first KTM Duke for transportation purposes. He’s always been honest fair and looked out for my best interest. Having a blast getting around on my Duke. Awesome bike and reliable.

Was in there to check out ktm 1190, no one was there to greet or show us around. There were employees working but no one bothered to acknowledge a potential sale.