Tiles with Style

Called and took 3 weeks to call me back. Then sent me to a tile warehouse near Rundberg Lane to pick out tile from them and work with their decorator. After I picked it out called Tiles with Style repeatedly, they never called back. About 3 months laterI received a call from James (I guess business was really slow) asking if I wanted to go ahead with the job. No compelling reason to use them when you can go directly to one of the tile places off Rundberg Lane where you are going to end up anyway.

I purchased a new dishwasher and, when it came time to install, we found that the granite tile edges were too long to pull the old dishwasher out. I called Tiles with Style and spoke to James about the situation and he indicated that it would be an easy job to do and (in fact) he could install the tile and the dishwasher for me instead of having to call my plumber back. I set an appointment. On the morning of the appointment, I received a call from his office saying that James would need to cancel the appointment and could I just send an email picture of the granite that needed to be replaced? I was able to send the pictures and waited to hear back from James. Almost a full week went by and nothing, so I called to follow up. The lady in the office didn’t seem to know what I was talking about and said she would have to find out if they were able to get my granite and she would call back. I received a call later that day saying that they were able to get my granite and she set up an appointment with me for Saturday morning at 10:00am. At 11:00, one man showed up and inspected my kitchen. He was very nice and knowledgeable about tile, but had no idea about the scope of my job (we had to call James on his mobile phone to discuss). He was able to rip the tile off and tried to pull the dishwasher out, but it needed to be unhooked and since «all he did was lay tile,» he could not unhook the washer. He said if I could get the old washer pulled out and new dishwasher installed, he would come back to install my new granite (which he did not know anything about either). I called to set up a new appointment to install the new granite and was told that someone would come to my house on Wednesday morning at 9:30am. Nobody has come yet and I have placed calls to the office and received voicemail. Left a message and have not heard back yet. I also have called James’ mobile phone and left a message as well. It is now almost two weeks from the original appointment and I’d really love to get this project finished. I finally got someone to show up this afternoon to install the three pieces of tile. Two guys came out and did the job. Took about 30 minutes altogether and they did a good job (and kept the kitchen fairly clean).
Overall, this experience left me frazzled. I don’t know that I would use this business again.

After putting in granite countertops I also had to redo the tile back splash, which I admit I hadn’t really been counting on (they had to chisel out the old white tiles in order to install the granite). I was lost as to what to do for the back splash but finally came up with a vague idea as to the materials I wanted to use (tumbled stone with copper accent pieces), but still no real clue as to a design. That’s where James (James is the designer, Michael is his partner) from Tiles with Style really helped me out. He came up with an idea that I ended up loving! The work that was done putting up the sheet rock and then the tiles was meticulous and with great attention to detail; it was an A+ job! In addition, their customer service was excellent, a quality I find rare in the contracting business. They had the job done in 3 short days after I contacted them, and that included finding, ordering, and delivering all the tiles and supplies. Phone calls were returned promptly, and when they said they would be there, they were there. All this and James was super nice and easy to work with. I wouldn’t hesitate to use them or again or to recommend them! In fact, my granite installer saw the job they did and asked for their contact info. as he wants to use them for client referrals as well.