The Vitamin Shoppe

My experiences at Vitamin Shoppe locations across the U.S. have been consistently stellar until I began visiting this one. Having shopped here six or seven different times, I’m ready to start driving the extra miles to North Lamar Blvd.
Retail is a hard business and I’ve been there, so I try to go out of my way to be friendly and polite whenever I’m in a store. Unfortunately, more often than not, the staff are sitting on the front counter texting or eating and don’t lift a finger to say «hello» or ask if a customer needs assistance. The few times I’ve asked a staff member a question, I get an irritated response — and not just from one or two staff members. It’s a shame, because the Vitamin Shoppe is a terrific business with excellent inventory and customer rewards — but I’d rather drive the extra few miles south to North Lamar Blvd and visit the Vitamin Shoppe there than resign myself to a frustrating experience before I even step through the door.

Poor customer service experience Apr 23 around noon. This was my first time to this store. I walk into the store, two clerks were right at the counter and not a word from either one. I’m not looking for red carpet service, but wow it’s just me and the two clerks but it was like I wasn’t there. It’s a glass front with a glass door and they see me walking up to come in.
Another person comes in again and nothing. A third person comes in and surprisingly one of the clerks asked if he needed help. The second guy comes around the corner and says «I could use some help».
There is plenty of competition selling the same products which makes customer service the only thing that sets a store apart from the crowd. I have definitely experienced better.

Easy location to get to, they always seem to be fully stocked, organized, and helpful. They always acknowledge me by greeting me when I walk in and offer assistance to help immediately. Luckily one the girls signed me up for the rewards club (free club) I bought something that expired before the date it showed, lost my receipt and they could look up in their system that I bought with my rewards number. Thanks

I started shopping here about 2 years ago, and spend around $ 600 – 800 per year. While I’ve never had any complaints about the staff, I’ve never had any real reason to applaud them, either.
Tonight I showed up at the door at 5:58 p.m.; the posted hours for Sunday state that they are open until 6:00. It was clear that one of the employees was in great haste to lock up before another customer (me!) could walk in and hurriedly locked the door. When I showed my iPhone clock to the girl behind the counter that it was not yet 6:00, she just shrugged as if to say «too bad.»
The fact that there is a TON of competition in this space would seem to be a good reason to go above and beyond. I guess sticking around for an extra few minutes while I grabbed my $ 60 tub of protein was too much ask. I won’t be asking again — and I’ve already found what I needed on a competitor’s website and ordered it. Canceling my card, Vitamin Shoppe, cya!

I used to buy my supplements on Amazon. I still do at times, but very little now. There is little difference in the price most of the time. What made me change was the knowledge I am able to receive at Vitamin Shoppe. There is nothing worse to me than walking into a supplement store and I know more than the employee. Sorry, if that sounds arrogant, but I send $ 150 to $ 250 a month on supplements and I’d like to know what I’m getting for my money.

I’ve always had great customer service here. even when the employees dont have the answers they ask or find out right away. a few of their smaller items are high priced, compared to sprouts next door, but most of their stuff is priced reasonably.

The staff rocks! At times I feel like it’s a second home — hell, I’ve gone in there 2 days in a row. :S OK, so I forgot something and had to go back. With that said, I enjoy going in there. I learn so much just about every time I set foot in there.
Let’s see… there’s just about every vitamin, supplement, protein, pre and post workout drink.
Do you have questions or are curious? You should go in and see them. They’re NOT commission based and eager to help! You can even debate them on some stuff. :)

I shopped at that other nutrition chain for awhile, but learned my lesson rather quickly. The Vitamin Shoppey as I like to call it, is enormous– they have every supplement or vitamin you could ever want to pump you up. They carry the best brands and their prices are outta sight.
The best part is the salespeople or employees. They ask you if you need anything put keep their distance if you want to shop and be left alone. But if you are a fitness idiot like me and need to ask questions, they are more than willing to share their knowledge and recommendations with you. Vitamin Shoppe even has a little reward card where you earn points and money to spend there.

It’s a great place to get your vitamins from. Why not 5 stars? Well, often I arrive and want to buy things I need and they are not in store. Luckily I can get the Vitamin Shoppe brand also on
for only $ 0.99 shipping.

The guy that worked here was awesome! So helpful and knowledgeable. Very cool store!

I’ve shopped via the online store for several years, and as convenient as it was, I haven’t been back online once I noticed this brick-​n-​mortar version in such a convenient location (Arboretum area).
They have a wide selection of health & vitamin products, both for internal and external applications. They have their own private label products, but also stock a wide variety of name brands.
The people who work there seem to know the inventory as well as what the products are used for, and they’ve been able to make recommendations each time I’ve been there. They will lead (or follow) you around to find products if you ask them questions. They will also order online for you if they don’t have whatever you want in stock, and will call you when it arrives at their store.
When I visited this week, one whole wall was cordoned off with plastic sheeting, and they explained that they were expanding into the space next door to make the place even larger. Awesome.
In case you aren’t familiar with The Vitamin Shoppe, make sure to ask them to set up an account for you when you check out, so you can accrue purchase points. At the end of the year, you’ll have an account credit that translates into a cash coupon that you can use on a purchase sometime before the end of March. It isn’t a huge amount, but it’s nice to give something back to your loyal customers.
Also, they regularly put various items on special. That’s when I tend to stock up.

what a cool store!
I shopped their online store before even stepping into the store, as I was looking for a specific type of bath soak. unfortunately, they didn’t have it stocked at the store, but I’m still glad I was able to browse the store as they offer an interesting line of products. they also have a card that allows you to receive discounts & such.
the staff was very friendly & was very willing to help. prices are reasonable & they definitely have a wide array of items.

Yeah for firsts.
Love almost everything about the place. The selection of different brands and flavors of protein powders and bars. The knowledgable and friendly staff. The store-​brand supplements which are just as good and cheaper. And the bonus points.
And the online store with the website is fantastic, easy to use, ships quickly and keeps you updated.
BUT: This whole «not being able to get/​keep things in stock and making me wait 3 – 6 weeks for a particular box of protein bars that I can literally walk across the street to get at HEB?» Not cool.