The Urology Team

I have seen Dr. Jones and Dr Denson, They are both well trained, personable and capable. I do not judge the capabilities of a doctor by how their staff answers the phone or how quickly I am seen. Unfortunately, I know some really weak doctors that can be seen right now!

You have to wonder about the lady who gets pregnant after her husband’s vasectomy and. wow, how does one get out of that? Apparently one option is to deflect by going on Unilocal to blame the doctor.
Dr. Kansas did mine, and he does it in a taking-​no-​chances fashion. He removes a segment of vas, bends the cut ends away, and crimps them shut with metal clips. And so far, no pregnancies have been my kid. Between that and my girlfriend’s IUD, I’d say any pregnancy of ours would have to be the Christ child. if that other reviewer weren’t already having it, of course.

The Dr. was nice enough but the wait was too much, almost 2 ½ hours from arrival to departure. I actually felt myself growing older sitting there.

If you would like to have the run around … I highly suggest going here.
Their customer service is HORRIBLE!
I scheduled a consultation at one office; then got there and was told «due to the doctor we picked, you will have to have surgery on the other side of town.»
I tried to get the doctor’s switched (the «consult» was like 2 minutes) and was told that I would have to pay for a new consultation as insurance only covers one.
I tried to see if they would change doctors …
Called on Monday … no reply.
Called on Tuesday … no reply.
Called on Wednesday and got the same story that I got on Monday.
Find someone else unless you want the run around. I know I will.

This review is also for Dr. Melody Denson. She also sees patients at their Round Rock location in the Oakwood Centre (behind the Round Rock Hospital). I have been going to see her since 2010 for a condition called Interstitial Cystitis. Yep, you can join the rest of the small crowd that now has heard about it but doesn’t know about it. SHE IS WONDERFUL. She has helped me get through hurdles to get procedures approved, she actually has a wonderful nature, she is warm, caring, upbeat, I don’t think I’ve ever seen or heard of a doctor that acts like this. DOCTORS: I know they probably don’t really go over this in school, but having a CARING NATURE is what keeps your patients!!! Especially in this day and time of literally having to search for doctors on your insurance plan. On days I’ve been in horrible pain, she gets her staff to «hop to it and take care of things» and gives me hugs.
Just Wonderful! I do like going to the Round Rock office instead of their Jollyville office. The staff at the Jollyville office is nice, but seem overwhelmed.
I’ve seen the PA once and she also was nice, but no experiences with anyone else. Dr. Denson’s nurses are also wonderful. I had an «off» experience with one nurse, and as soon as I mentioned it to her she took care of it immediately (the person just needed some more training on a «delicate» procedure to make it more comfortable).
LOVE LOVE LOVE her!

This review is with respect to Dr. Loren Jones.
Perhaps one of the worst doctor office visits I have ever experienced. Aside from the shortness & coldness of the actual face-​to-​face time, I do not think I have ever met a Dr. that was so DISINTERESTED in the patient. At least 3x I noticed that his eyes were wandering around the room. There was not much information exchanged and only later on did I realize that he had not even gone over the results of the sample I’d left. I had to callback and ask the nurse for that, who, was wondering why the Dr hadn’t reviewed that with me during the visit despite the notes saying that he had! Nope, no ma’am, he did not. After filing a complaint with the patient management people, I was re-​directed to their PA, Danielle Manes… Have had much better interactions with her.
Bedside manner: Evidently not a course taught in med school.

Office staff is very friendly and helpful. Dr. Jones is very kind and knows what he’s doing! The laid back atmosphere helps calm your nerves. I’ve been here almost weekly for awhile and it’s not my favorite thing to do but the entire staff makes this «chore» a little less unpleasant.

The office staff is friendly and responsive. What matters is the doctor you use. For efficiency, this business moves its customers in and out rapidly. Often, I could get no more than two or three minutes with my doctor and left feeling cheated. Because of serious mistakes by my doctor and his assistant, I left this business.

So at my last appointment, Dr. Jones had me schedule a painful and invasive test to see what was going on. As I had mentioned, he was very forthcoming and upfront that it was an uncomfortable test, but also very sympathetic about it.
I was given paperwork and a packet that described the procedure and gave prep instructions. I called the week of my test to ask for more details and if I could be given any pain meds. Jillian, the LVN who adminsters the test, called me back the same day, explained the test in full detail, answered all of my questions, and assured me that she would make a note on my chart to use lidocaine jelly.
Jillian was professional, upbeat, and candid at the test. She let me know every step she was taking, so I was prepared. Then after she hooked me up to all the machines, I started to faint. She told me we could stop the test if I wanted, though the test at that point was traumatizing enough for me that I wasn’t excited about that. She took my results at that point to show to the doctor and he determined that he actually had all the information he needed at that point, so there was no need to continue.
The staff I’ve encountered so far is very aware of how traumatizing seeing a urologist can be and have shown compassion and concern for their patients. I’m guessing that your experience here will depend on the doctor you choose, and I would recommend Dr. Jones.

This review is for Dr. Melody Denson…
Okay, I really don’t think anyone wants to be writing a review about a urologist, but oh well. Dr. Denson is really a surprising doctor. She has an insatiably upbeat attitude, almost unreal. For those suffering from chronic issues, that can be a good thing. She’s also very warm whereas many doctors can tend towards coolness.
She’s also the rare specialist in interstitial cystitis or ic for short. You’re never heard of it? I’m not surprised, but actually many suffer from it. Worse yet, it’s hard for those who suffer to even find anyone knowledgeable about it. So if you are one of the unfortunate or think you might, you might give her a visit.

Ha HA! Turns out, I’m NOT crazy! Well, not in this case, anyway. For the past several years, I’ve been dealing with some serious female issues. I’ve been to many doctors, and each time they’ve told me there’s nothing wrong with me. Some have even recommended counseling for what was clearly «all in my mind».
Luckily, I had an appointment with a new gyno, and she referred me to Dr. Melody Denson at The Urology Team. Never in a million years would I have thought it was connected to my bladder, but lo and behold, it was! After seeing Dr. Denson for a number of appointments and one exploratory surgery, she diagnosed me with Interstitial Cystitis, which unfortunately doesn’t have a cure, but as anyone with chronic pain can tell you, just knowing what’s wrong was a huge relief.
Dr. Denson did a number of treatments to help the symptoms and referred me to a physical therapist, and after 6 months of treatment, I’m doing SO much better. I’m sad to see so many 1-​star reviews, as every visit I’ve had here has been exemplary, and Dr. Denson herself is a delight. Clearly interested and compassionate, I would recommend her to anyone needing similar care. Please don’t judge the entire practice based on some of the doctors having shady behavior, I can assure you Dr. Denson will treat you right.

PREGNANT AFTER VASECTOMY
My husband got a vasectomy from Dr. Kansas almost 3 years ago. He went back for his check ups. Went a year after because he had some discomfort and was not given any helpful answers, some were flippant (too much sex, eh?).
I am now 40 and almost 5 months pregnant with our 3^rd child. Obviously something didn’t work right. This was very hard for us emotionally, we’ve now come a long way but I would avoid this practice at all costs.

Vasectomies are easy, minor surgeries, right? Yes, but if — like Dr Richard (Dick) Chopp — you aren’t paying attention, they can go very wrong. I’ve had a «third ball» ever since my vasectomy nearly two months ago, and haven’t been able to exercise or even play with my kids. Dr Chopp has been aloof and utterly disinterested in fixing the problem. It seems that he is completely bored and burned out, and believes he can rely on his name to keep giving him business. Maybe he’s right.
His staff clearly takes their direction from him. I got a clear indication that I was at their office for them, rather than THEM being their for ME. They’ve screwed up my appointments twice — randomly scheduling an extra appointment once and failing to actually schedule another.
Find another doctor, who actually cares what they’re doing.

I was a patient of Urology Team PA for over 4 years. They were unable to solve my problem no matter how many meds had been prescribed. The last straw was when I went in one last time and the physician prescribed another medication. Of course, I explained I was pregnant at the time. When I called my OB/​GYN to review the meds she had prescribed, he was furious stating if I even TOUCHED the medication it could cause harm to the fetus, maybe even miscarriage!
That would have been horrible since my husband and I had been trying for 3 years to get pregnant.
None-​the-​less, that was it. Never took the medicine, the baby is perfect and I’m never going back.
I’m surprised the other 4 reviews of 1 stars are no longer on this site (which had similar bad experiences). Unilocal has removed my review twice now, so I’m hoping it stays on this time to inform others.

Having to constantly re-​state my chronic pain issues, getting 3 CT scans in 5 months, leaving an appointment in tears after being repeatedly told I was probably having a miscarriage (I was not pregnant and emphatically stated as much several times), and feeling an overall lack of interest in helping my pain — these are the reasons I would not recommend Dr Houser to anyone else suffering from chronic pelvic pain. I don’t expect a doctor to remember me on sight or anything like that, but a quick glance at my paperwork would be nice. My first visit was fine, a bit terse but I felt heard, every other visit was worthless.

I recently saw Dr Melody Denson and found her to be delightful, personable, caring as well as being a great doctor. I’ve had a brickstorm of problems in my life recently and she was kind enough to listen to my concerns both regarding my health as well as some emotional stressors. Three days after my appointment I received a hand written note with a «hope things go better» card (regarding some personal — not health — issues) and a gift card for a local coffee shop. How nice is that? I will recommend them to everyone as I was treated very efficiently and professionally from check-​in to check-​out and Dr. Denson is a wonderful doctor.

(This is referring to Dr. Elizabeth Houser:)
I was diagnosed with kidney stones a couple of years ago and went to see this doctor. Not only did she try to schedule me for lithotripsy without even examining me, she implied that I would ruin her weekend if I didn’t do it. She left me in stirrups, alone, and in pain in the exam room for over half an hour before she abruptly came in and did an incredibly painful procedure that she didn’t warn me would hurt. Other doctors actually put you to sleep before sending a camera into that part of your anatomy.
Three hours after I walked in, I left the office hobbled in pain and crying and _​still_​not having had more than 5 minutes discussion with the doctor. I was tired of waiting for her.
Later she had the nerve to put me on her mailing list for sexual function studies. I couldn’t think of anything less sexy than what she put me through. I was so infuriated, I wrote a letter to her partner group and refused to pay. They canceled the charges but nobody bothered to contact me for more details or (heaven forbid) an apology.
By the way, the stone she told me would never come out with surgical intervention? Did.

Dr. Richard (Dick) Chopp.
Sure its a great name, but not such a great Dr. He does more vasectomies than anyone else in Austin, but he is really kind of an ass.
He did not use enough pain killer, my man jewels got swollen and infected. it freaking hurt. He was watching ESPN the whole time he was operating on me. I was watching CNN and he came in and changed it to football. I asked him if he would change it back to CNN. His response was that he was sick of watching the news. My thoughts were «Shouldn’t you be watching me balls instead»
They also overcharged me. I pointed it out and they did not seem to care. I have been waiting over a month to get a refund.
Avoid. Dr. Chopp