The UPS Store

I actually had a good experience here. The second I walked in, I was greeted and the guy working there told me he’d be able to help me in a minute. I needed something notarized, and he was prompt at doing it and then rang me up with the price that UPS charges. These guys were all helpful and friendly, it was hard for me to picture them acting in the negative ways that people in reviews were saying.

Of all the UPS stores that I have been in, this is my most favorite one. The young men that work there are very polite, professional and friendly. They work hard, but seem to be having
a good time, and enjoying the customers. Since using this UPS, I have come to know the owner. His employees are a good representation of himself. He too is polite, professional and friendly. I will go out of my way to patronize this store.

Several years ago I began driving over to this UPS Store — after having a few bad experiences with a shipping center in SPM — it is my favorite shipping center and it’s the best of the 3 UPS Stores on the south side of Austin!
Each time I stop in (about every 6 – 8 weeks) I am greeted by friendly, smiling faces. This location seems to be well staffed; the employees are efficient and knowledgeable, extremely helpful and patient, and if there is a line (which generally there isn’t at this location) it moves quickly. I also truly appreciate that even when I am simply dropping something off, I am still recognized as (and treated like) a paying customer — I am happily offered a receipt/​tracking number (without having to ask)…that has not always been my experience at other places.
Excellent customer service and little to no waiting, the only other thing I could ask for would be that they relocate closer to my home!

Please do not go here notarized. The staff, S Gonzalez charges $ 6 per signature. Whereas UPS store near loop 1 and William Cannon charges much less, 1 $ onwards every second signatures. This is weird. When I asked, he said it is the Texas state law to charge 6 $ per signature. How is that possible? Does it means other UPS stores does not follow the state law?

Could the counter staff be any more rude and unfriendly? Don’t think so. I’m giving 2 stars only because I got my package shipped. Bur next time I’ll go to another UPS Store as I don’t like rude people.

Was driving by and was spit on by a lady. Followed her to the UPS Store there on Westgate where I confronted her and asked the UPS stores to call the police. In which they refuse to do so. Thankfully a customer saw what happened and offered to call the police for me. Turns out The UPS Store employees were friends with the lady who spit on me. I would not recommend this place to anyone for anything. Trust me if you needed help they would not help you even if your life depended on it.

I’ve had a mail box at this store for 15 years and used many of their services, including notarization and many Amazon packages kept safely here instead of dumped on my doorstep. Through management and staff changes, I’ve been pleased and look forward to more. «Stacey» in particular has been there longer than any other employee, and has always gone out of her way to be helpful.

Very bad service with ups i dropped off my playstation 4 system which is 400 dollars and a older blonde hair lady took it off the scale and threw it i do not think that is allowed very disappointed

Sergio and Asa are
!! They really came though for me with my tech challenged self!

1. They are open till 7:00 PM. That alone is worth a 5.
2. Every time I walk in the door, they greet me and roll out the red carpet. I don’t go there often, so its not like they can actually remember me.
3. They offer tape, and pens and stuff to me all the time… FREE

Had an item to return via UPS. The seller emailed me a UPS prepaid return label to print out and affix on the box when i drop it off at a UPS store. Mind you i have done this a couple of times already this year but have been going to a UPS store near my office.
Since i was off today, and this UPS store is near our home, I thought how convenient it will be to print out the label and drop off the box.
If you could have seen the shocked look on my face when I was advised by the desk clerk that it would cost me $ 3 to print out a UPS prepaid return label to affix to the box. Really? Highway robbery. Today is the first and last time i will visit your store unless you clarify your current charges with your staff working the front desk.
I drove less than 2 miles to the next nearest UPS Store and printed out the label and dropped off the box for FREE.
Unbelievable.

Forget all past negative reviews — this UPS Store is under new ownership and management, and I found the staff to be courteous and knowledgable.
I came in with 2 boxes of equipment to send to AT&T, and they made sure I left with my batteries and HDMI cables — not because they had to, but just to be nice. What more could you ask for?

1^st phone call when they opened.
«Hi, I read on your website and on Unilocal that you have a Notary, is the notary in today?»
«Yes, she is.»
«Great, I’ll be right over.»
10:30 AM
«How can I help you?»
«I need this notarized.»
«Oh, she doesn’t come in till noon.»
«But? Ugh, okay, I’ll be back at noon.»
12:00 PM (same cashier)
«How can I help you?»
«I need this notarized.»
«Oh, she isn’t in yet. I think she’s supposed to be here. Let me check the schedule. «Yes, uhm, yes, she should be here any minute. We should have told you 12:15. You can call her?»
«I don’t want to call her.»
«Oh, right, I mean, you can call here.»
«I did call here. You told me noon.»
«Right, uhm, well, call us at 12:30.»
«Okay.»
12:30 PM, 2^nd phone call
«UPS Store, how can I help you?»
«Is the notary in yet?»
«Oh, uhm, she’s not coming in today.»
«Excellent. Thanks.»
This place is run by a bunch of drunk sloths.

Had a very helpful staff and didn’t wait but a couple seconds to be served. The girl at the front register was very knowledgable and discussed different types of service options. She smiled, politely and listened to everything I needed. After hearing all the options, I opted for next day air which is guarenteed. Since the documents needed to get to bank asap, The UPS store even offered me 3 different times, one at 8:00am, a 10:30am, and a 3:00pm arrival. It arrived on time the next day. Thanks The Ups Store

TERRIBLE SERVICE.
1^st Visit: Unable to make the copies I needed.
2^nd Visit: Went in again to deposit checks and they accidentally destroyed them. I had to go back to my employer and have a payroll check re-​issued (complete disaster.) One employee made a called for help and was cursing on the phone in front of customers. Just awful.
Service — extremely poor
Facilities– inadequate
Tip: Drive the extra 5 minutes and go the location at WM Cannon and Loop 1. (Different Management)

The teenager at the counter looked lost when I handed him my envelope to ship. He/​she, not sure what the gender was, looked around in bewilderment after I repeated that I needed to mail this envelope. After asking for help from his/​her coworker, I thought about just paying for the envelope and mailing it somewhere else.
How do you not know how to ship a letter or package? Isn’t that a basic, common task when you work at a ups store?
Next time I’ll drive farther for a business that hires people who actually know what they’re doing.

AT&T really makes it easy for customers to return cable and internet boxes. However, it seems UPS isn’t always pleased by the responsibilities they have in the process.
Dude that helped me out today — I don’t think AT&T would appreciate the way you sloppily handled the equipment — dropping and tangling cords, plopping my box down on the counter. Hey dude, don’t damage it, I don’t want to get in trouble for that. I also didn’t appreciate your mopey attitude, grabbing my post-​it note out of my hand, and your general rude demeanor. Sorry I inconvenienced you by merely requesting you do your job.
Since I was in the area, I stopped by at this location to take care of my AT&T business. However, I will not be back to this UPS.