The UPS Store

This place is snotty and rude! Worse thing is — it was the owner that doesn’t care about anything. He was being a huge jerk. I wonder why he’s running the business if he’s being jerk? Maybe it’s time for him to retire?

The older guy that works there was a complete A hole. As soon as I walked in he had an attitude. All I wanted to do was mail a letter but I straight up told him I’m taking my business some where else because of him. No stars.

Take your business elsewhere! Run, don’t walk!
I know it’s cliché, but if I could give this place 0 stars I would.
I used this place because it was close to work and now I’ll never use them again for anything, and I would advise the same to everyone out there.
I had to mail a letter to pay a bill. Sounds like a pretty easy task right? Only this place could make it more inconvenient. The letter I was mailing had to be post marked by that day, otherwise I would receive a fine for a late payment. I had the envelope, but no stamp, and I wanted to make sure it was post marked for that same day.
When I went to the counter to get this taken care of, I was assured that it would most definitely be post marked that day as I expressed my concern about that being important.
The lady working the counter rang it up and the total came out to be around 53 cents (I don’t recall the exact penny amount). I proceeded to take out my debit card and swipe it and out of nowhere she replied back with a MAJOR attitude, «You can’t use a card for an amount that small!». I never carry cash, let alone change. I told her I didn’t have anything else and she just looked at me.
I had to go out to the car and dig around for change to mail this stinking bill!!!
Then it gets even worse…
I got a letter in the mail not too long later saying that I was being charged a late fee for my bill since the post mark was a day too late… yep, a day AFTER I dropped it off it was post marked, not the same day like I was told it would be.
Not only has this place given me a terrible experience, made an easy task difficult, it has now COST ME MORE MONEY! After seeing the other reviews, I’m not surprised that it’s happened to others. Take my advice and don’t give these people your money!!!

Thank You … Thank You All… I want to take a moment and thank everyone who took the time to post a review about this UPS Store. We are currently moving here from Scottsdale, Arizona and have a UPS mail box there as well. We have been traveling around the Western United States for the past 2 months and my UPS Store has been forwarding our mail to us to different towns, from Jackson Hole to Washington. I can’t give them enough thanks. Every UPS Store we went to pick-​up our mail from was very helpful and courteous. Even engaged in conversation about our travels. We where headed to this UPS Store on Ranch Road because of their location to set up a mail box and do our business. Thank you for steering me clear from this place. I don’t pay much attention to reviews. It seems like only the upset people write reviews. In this case, when everyone is saying the exact same thing you need to pay attention. I started to feel sorry for the other owner, but then they are allowing it to happen, so they too are guilty by association. I’m not the kind of guy who will tollorate this kind of behavior and if it happened to my wife, I mostlikely would end up in Jail. Thank you all for keeping me out of Jail…

BEWARE! This place is absolutely horrible. Take the time to read the other reviews of this place and you will understand what I’m talking bout. The guy that works at this location is extremely rude and unintelligent. Not only did I have to deal with this unprofessional and unintelligent person but he packed my expensive item incorrectly and it arrived damaged. My experience with this place could not have been worse and I will NEVER return to this place again. And I will make absolutely certain to warn everybody I know about this place as well. Yes, it’s that bad.

Worst ups store in town. Shame one of the other operators doesn’t buy this guy out. Very hard to do business with. From simple mailing (where they charge a 40% convenience fee for uses priority) to trying to ship via ups. Just go a mile down 620 to the shipping center at secured climate for a more positive experience and prices.

Don’t know what it is with this store but I’ve dropped by a number of times within opening hours only to find that it is closed. Bad weather? Closed, even if all the other owners of the surrounding shops made it in. Hours not convenient to the staff? Closed. Owner has something better to do? Closed. Staff want to stay in bed? Closed.

Rude every time I’ve done business with them. The only reason I’ve continued to go is because of their convenient location.
I recently dropped off a USPS package and this location to be picked up and the lost it. It ended up costing me about $ 60 in the end to correct the situation. The owner gave me an «oh well». Completely incompetent.

Wow, the guy at the desk could use some customer service training. Rude and unprofessional are just two words I would use to describe him.

Warning! If you need to print anything from a USB stick be prepared to pay a premium!
I needed to print one page of a one page document and was charged $ 2.89 tax included!
When I expressed my shock at how much it cost for one sheet in black and white, the cashier tried to soften the blow by saying the print quality from a file is better than if I’d made a copy from a paper scan!
I don’t think there’s any noticeable difference if the original is in good condition.
Anyway, they need to adjust their pricing for this service. I know I’ll be going elsewhere for copies.
On the plus side, the service was quick.

Unprofessional does not even begin to describe the owner of this store. He is incompetent, rude, and condescending– I imagine the only reason this store remains in business is due to the good location. I brought in two boxes to ship to two different addresses. Due to his lack of concern for customer service, the extremely rude owner mixed up the labels, and the boxes were sent to the wrong locations. It took ME three weeks to locate one of the boxes. At this point the other owner— who is very nice— tried to help by emailing a prepaid return label to the company holding the box. Once again a careless error was made by putting the wrong shipping address on the label. Luckily I caught the error this second time. A lot of unnecessary frustration and time spent on recovering from this UPS store’s errors. USPS is looking good right now.

We have had a box at this UPS store for the last several years. The services has been friendly and above-​and-​beyond helpful.
This is a for-​profit business. I expect to pay an up-​charge for full service handling. If we drop off pre-​stamped mail, there is no up-​charge. Likewise, if we pre-​print a UPS label, we ship our item at the internet rate. If we take something without postage or a pre-​paid shipping label, we expect to pay the cost for convenience.
We will continue to do business with Ronnie and Julie.

WOW. I actually sent someone else to mail a package for me today. They had to call to verify how much to insure the package. While I was answering I heard someone yelling, «HURRY UP LADY, I HAVE A LINE OF CUSTOMERS HERE AND CAN’T WAIT ALL DAY». I ignored it at first because he must be talking to someone else… then I heard him again — we couldn’t even finish our conversation for his yelling. I told my friend to bring it home and I’d mail it elsewhere. Then I found out from my friend that there was no one behind him!!! It’s sad because I really do use this place quite a bit with personal and business. I’ve seen that guy in there but have never interacted with him. It made me so mad that I felt the need to write the review and now looking at the reviews I see I’m not alone. STAY AWAY! I agree with the no star for this one. Because of these reviews I see it is not just a «bad day» for him. I will not be back.

Rude service. I came in to mail a card. Told it was 55¢. Asked how much the current rate of postage is, since I mail letters maybe once a year. He said that’ll be 55¢. Never answered my question. Will not be back here. Found out elsewhere, postage was about 45¢. So why was I charged 55¢?

Fast service! I’m able to get a lot of my copying done here. Very convenient!

If I could give this place 0 stars I would. Worst experience ever! Owner is rude, & lies to customers!
I went in to mail Xmas cards, internationally. I asked the owner how much is to mail a regular sized card to Canada (I’ve mailed cards to Canada prior, prices change I figured .80-.90 cents) the owners response «$ 2 a card», I politely tell him «I know that’s not how much it costs, how much is it?» He changes his price to $ 1.25. As he roles his eyes, then he proceeds to tell me he needs a «special international» stamp that cost $$$. At this point I’m over this store and this owner. Seriously WTF who is the guy and how does he manage to keep his business a float, flat out lying to customers?! — I took my business elsewhere. For the record it is .88 cents to mail a card to Canada.
Steer clear of this place, worth the drive to the US Post office on the 183.

Dont waste your time. The owner has problems, seriously. His wife and staff are very nice but he is unprofessional, rude and downright nasty. We had a mail box at this store but after a few years had enough! He also misplaced mail and or held on to it. Stay away!

I just had the best experience at this store! The owner really went out of his way to make the visit a «make your day» kind of event. When I arrived, the customer before me was digging for change while he was telling her ‘don’t worry about it, you can owe me.’ He took care of my overnight package and explained the best rate for my needs. He was enthusiastic and helpful.